T60w lockups

T60/T61 series specific matters only
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Muleskinner
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Joined: Tue Jul 03, 2007 4:58 am
Location: Århus, Denmark

T60w lockups

#1 Post by Muleskinner » Thu Jul 05, 2007 6:59 am

Hi Forum,

I am having problems with my new T60w. It has reguarly been locking up since the beginning, ie. the screen simply freezes, mouse or keyboard does not react. The keyboard light is still working though. Only solution is to reboot holding down the on/off button.

It happens rather often - fx. allways when using Google Earth and sometimes when starting up a video clip in Media Player. I've tried to upgrade bios and check that drivers are of the latest version.

Lately I have tried to turn Hardware accelration down to zero and I have not seen the problem since...

Any suggestions anyone?

P.s. sorry about my limited english :oops:

Intel Core 2 Duo 1.66GHz
1 GB RAM
80 GB Harddisk
WinXp Pro DK
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ryengineer
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#2 Post by ryengineer » Thu Jul 05, 2007 3:08 pm

Could be anything, software culprit, improper drivers, bad memory, system overheat are just few to name.

I suggest you monitor the activity of the processes in the task manager and see which program is causing it. I highly suspect it's some software that you installed.

Also:

Test the memory via this free program at http://www.memtest86.com/

Monitor your system temperature via http://www.pbus-167.com/

Alternatively, you can boot via any live CD of Linux distro to single out the chances of anything to do with the hardware.

Factory restore could be an option if nothing helps.
"I've come a long, long way," she said, "and I will go as far,
With the man who takes me from my horse, and leads me to a bar."
The man who took her off her steed, and stood her to a beer,
Were a bleary-eyed Surveyor and a DRUNKEN ENGINEER.
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ntneko
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Location: Ipoh, Malaysia

#3 Post by ntneko » Thu Jul 05, 2007 9:58 pm

ryengineer wrote:Monitor your system temperature via http://www.pbus-167.com/

Would Notebook Hardware Control (from your link above) be a good replacement for Power Manager?
ThinkPad T60 2007-AA4/ Core Duo T2400 1.83GHz/ 2GB RAM/ 60GB 7200rpm HDD/ 15" IPS SXGA+ LCD/ 128MB ATI Radeon X1400/ WinXP Pro SP2

Only two things are infinite, the universe and human stupidity, and I'm not sure about the universe ~ Albert Einstein
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Muleskinner
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Joined: Tue Jul 03, 2007 4:58 am
Location: Århus, Denmark

#4 Post by Muleskinner » Fri Jul 06, 2007 6:01 am

Thanks for your reply ryengineer

How can I see which program is causing the problem by monitoring the task manager? (remember that when the system locks I can't access the computer but have to restart).

I tried the system temperature monitoring program and set the logging function on. Then forced the lock-up (by using google earth) - but in the logfiles nothing seemed suspicious.

I also have tried to run the pre-installed PC Doctor program to test the system and on some tests the computer did lock up. I dont know where in which process it happened. Anyone know if there is a logfile written when running a PC Doctor system test?

Or anyone knows of another program that can log system activity. This way I might be able to find out excaktly what happened prior to the lock-up...

Regards
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Muleskinner
Posts: 4
Joined: Tue Jul 03, 2007 4:58 am
Location: Århus, Denmark

#5 Post by Muleskinner » Fri Jul 06, 2007 12:41 pm

I have now run the memtest86 program and it found one error and gave the following line:

Tst:8
Pass:0
Failed address: 0001d0622b0 464.1MB
Good: 28cb2f06
Bad: d734d0f9
Err-Bits: ffffffff
Count: 1

Is this something I should worry about and can it explain the problem with lockups?
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ryengineer
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#6 Post by ryengineer » Fri Jul 06, 2007 2:45 pm

ntneko wrote:Would Notebook Hardware Control (from your link above) be a good replacement for Power Manager?
Honestly, I don't use it for power management purposes and am more than happy with Thinkvantage Power Manager so I don't know.
"I've come a long, long way," she said, "and I will go as far,
With the man who takes me from my horse, and leads me to a bar."
The man who took her off her steed, and stood her to a beer,
Were a bleary-eyed Surveyor and a DRUNKEN ENGINEER.
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ryengineer
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Location: L.A. (home town) CA, Toronto ON.

#7 Post by ryengineer » Fri Jul 06, 2007 2:52 pm

Muleskinner wrote:I have now run the memtest86 program and it found one error and gave the following line:
Are you using 2x512MB=1GB combination? Nevertheless, I believe you have a bad memory module.

Also, you can see in Event Viewer (Right click My computer>Manage>System Tools>Event Viewer) what the computer reports about any possible error on system lockups.
"I've come a long, long way," she said, "and I will go as far,
With the man who takes me from my horse, and leads me to a bar."
The man who took her off her steed, and stood her to a beer,
Were a bleary-eyed Surveyor and a DRUNKEN ENGINEER.
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Muleskinner
Posts: 4
Joined: Tue Jul 03, 2007 4:58 am
Location: Århus, Denmark

#8 Post by Muleskinner » Fri Jul 06, 2007 3:20 pm

Thanks - where can I check the memory combination?

Already checked the system logs but nothing seems to show up- only one error concerning non existing IISADMIN.

Might just send the computer back... just annoying as I need it for a project I am working on...
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ryengineer
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#9 Post by ryengineer » Fri Jul 06, 2007 3:36 pm

Muleskinner wrote:Thanks - where can I check the memory combination? Already checked the system logs but nothing seems to show up- only one error concerning non existing IISADMIN.
Might just send the computer back... just annoying as I need it for a project I am working on...
Here (Right Click and then Save Target As). Unzip it then open cpuz and go to SPD check Slot 1 and 2 if none of them is empty then you have 2x512MB otherwise 1x1GB stick.

Another method to check is to open up your notebook (palmrest) and see how many sticks are installed. I prefer the first one though.

Try going back to factory state (backup all your data) before sending it back. Maybe that will help.
"I've come a long, long way," she said, "and I will go as far,
With the man who takes me from my horse, and leads me to a bar."
The man who took her off her steed, and stood her to a beer,
Were a bleary-eyed Surveyor and a DRUNKEN ENGINEER.
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