can't get support website to detect my machine?

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michaelk · #1 Post by **michaelk** » Mon Jul 16, 2007 2:38 pm

There seems to be a bunch of tools on the Lenovo support website that are to automatically detect my machine and provide support specific to me.

things like warranty look-up, specific files, machine configuration, etc.

I have a T61 that came factory installed with vista ultimate.

There's not any windows security popups or anything saying it's blocking any activex or anything.

Anyone have any ideas how to fix this?

thanks
Mike

#2 Post by **gator** » Mon Jul 16, 2007 2:57 pm

What error message do you get? Is there any kind of a message at all?

#3 Post by **Harryc** » Mon Jul 16, 2007 3:05 pm

You are not using Firefox or Opera are you? TTBOMK, those tools only work with Internet Explorer.

michaelk · #4 Post by **michaelk** » Mon Jul 16, 2007 3:33 pm

just plan ie7 that came on the machine.

no pop up errors or anything.

for example if i go to the warrenty lookup page at:

http://www-307.ibm.com/pc/support/site. ... yle=lenovo

i can enter my information or there's a button that says "detect and continue"

if i click that button it just goes to another page that says

our apologies:
Information for Warranty was not found. Please click back and try again or you may navigate clicking on 'Warranty'.

no error
nothing to say why it didn't work.

any ideas?

michaelk · #5 Post by **michaelk** » Mon Jul 16, 2007 3:38 pm

there's also some places labled "quick path"

and it has a 'detect my system link'

it sends me to a new page that says:

No products match 'UNKN-OWN'.

michaelk · #6 Post by **michaelk** » Mon Jul 16, 2007 3:42 pm

found it-

sorry-

feel a bit stupid

google's pop up blocker was jamming it.

michaelk · #7 Post by **michaelk** » Mon Jul 16, 2007 3:48 pm

actually maybe I'm not so dumb- LOL

the warrenty lookup works but when I try the quickpath it still gives me the unknown message....

#8 Post by **Kyocera** » Mon Jul 16, 2007 4:55 pm

when all else fails you can call tech support, they should be able to look up that info righ away.

#9 Post by **GomJabbar** » Mon Jul 16, 2007 5:17 pm

I am not sure, but you might need .NET 2.0 installed.

I don't have a T61, but I guess it has a similar feature to my T42. Press the ThinkVantage button while in Windows. See if you can find a menu choice for System Information and another for Warranty and Parts. Is the proper information displayed?

When you boot up into the BIOS setup menu, are the ThinkPad System-Unit serial number and System board serial number displayed?

#10 Post by **tomh009** » Mon Jul 16, 2007 6:13 pm

GomJabbar wrote:I am not sure, but you might need .NET 2.0 installed.

You don't (good thing, too, given how massive .NET 2.0 is); it just installs an ActiveX control to extract the information.

michaelk · #11 Post by **michaelk** » Mon Jul 16, 2007 7:39 pm

Kyocera wrote:when all else fails you can call tech support, they should be able to look up that info righ away.

thanks-

not really a big deal- I can just type the info in from the sticker on the bottom of the laptop and it works just fine.

I just can't figure out what the hec is wrong with vista and ie7....

michaelk · #12 Post by **michaelk** » Mon Jul 16, 2007 7:49 pm

tomh009 wrote:
GomJabbar wrote:I am not sure, but you might need .NET 2.0 installed.
You don't (good thing, too, given how massive .NET 2.0 is); it just installs an ActiveX control to extract the information.

I suspect one of these new "features" in vista is jamming up the works...

just a browser issue

a little more playing- looks like when it works the url for the auto detection is:
http://download.boulder.ibm.com/ibmdl/p ... nTest.html

and when it jams and doesn't work the detection url is:
http://www-307.ibm.com/pc/support/site. ... yle=lenovo

is there someplace in vista or ie7 where i can see what activex controls are installed and which are blocked?

furrycute · #13 Post by **furrycute** » Wed Jul 18, 2007 2:23 pm

I have a T60p, and I am also having the same problem.

The warranty lookup works sometimes, but the parts lookup just gives me "unknown..." Weird.

can't get support website to detect my machine?

can't get support website to detect my machine?

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