warranty question

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turbolium · #1 Post by **turbolium** » Thu Jul 19, 2007 2:35 pm

My friend just went on vacation/work trip overseas and sunk his t61(((
it was bought 1 month ago with all the protection warranties, any way lenovo's warranty would cover for it ???

SHoTTa35 · #2 Post by **SHoTTa35** » Thu Jul 19, 2007 2:50 pm

if he has accidental coverage then surely, they'll fix it all or just give him a new one. If he doesn't then there's nothing they can do for him.

turbolium · #3 Post by **turbolium** » Thu Jul 19, 2007 3:04 pm

the thing is that i just talked to him over the phone, and as far as i got the laptop is on the bottom of the lake ((( i don't even know how he can prove is not some kind of fraud

qviri · #4 Post by **qviri** » Thu Jul 19, 2007 4:37 pm

If it was bought with a credit card, it may be protected against theft/loss under the credit card. I very much doubt Lenovo will do anything if you don't give them the laptop to "fix".

turbolium · #5 Post by **turbolium** » Thu Jul 19, 2007 6:14 pm

hmmm have to check the credit card idea

thanks q

#6 Post by **ryengineer** » Thu Jul 19, 2007 7:17 pm

turbolium wrote:My friend just went on vacation/work trip overseas and sunk his t61(((
it was bought 1 month ago with all the protection warranties, any way lenovo's warranty would cover for it ???

Unfortunately that's extreme incidental damage which Lenovo does not cover. What lenovo covers is only liquid spills on the keyboard, unintentional drops and bumps of the Product, an electrical surge that damages the Products circuitry, or the failure of the integrated LCD screen etc...

wearetheborg · #7 Post by **wearetheborg** » Fri Jul 20, 2007 10:55 am

ryengineer wrote:
turbolium wrote:, or the failure of the integrated LCD screen etc...

Would that not be covered by the normal depot warranty ? Why is accident protection needed to cover LCD failure ?

#8 Post by **ryengineer** » Fri Jul 20, 2007 12:54 pm

wearetheborg wrote:
ryengineer wrote: Would that not be covered by the normal depot warranty ? Why is accident protection needed to cover LCD failure ?

Under accident (e.g. liquid spill) lenovo won't.

Troels · #9 Post by **Troels** » Fri Jul 20, 2007 1:21 pm

turbolium wrote:the thing is that i just talked to him over the phone, and as far as i got the laptop is on the bottom of the lake ((( i don't even know how he can prove is not some kind of fraud

How on earth did that even happen?
I don't know - there's basically no way you can prove that you don't have it, unless the laptop was found at the bottom of the lake.
In my opinion, you need to find it - or HE has to.

If a thief managed to steal your notebook, there also must be evidence that the thief was there - e.g. smashed window, broken door. - before it will be covered.
If the machine is damaged, one must prove the damage exists.

wearetheborg · #10 Post by **wearetheborg** » Fri Jul 20, 2007 2:13 pm

ryengineer wrote:
wearetheborg wrote: Under accident (e.g. liquid spill) lenovo won't.

Yes sure, but if the LCD just dies (no accident involved), then Lenovo should cover it right ?

#11 Post by **ryengineer** » Fri Jul 20, 2007 2:22 pm

wearetheborg wrote:Yes sure, but if the LCD just dies (no accident involved), then Lenovo should cover it right ?

Yes, without question, as long as your machine is under warranty.

turbolium · #12 Post by **turbolium** » Mon Jul 23, 2007 3:26 pm

Troels wrote: How on earth did that even happen?

Hehe as usual people get drunk on the boat

pipspeak · #13 Post by **pipspeak** » Tue Jul 24, 2007 1:14 am

AFAIK dropping a computer into a lake when drunk is not covered by any lenovo protections. Might be worth checking the fine print though

Best bet would be to try and file a claim on travel/employer/home insurance for accidental loss. Or just go to rehab

#14 Post by **ryengineer** » Tue Jul 24, 2007 3:04 am

turbolium wrote:Hehe as usual people get drunk on the boat

Lenovo calls it intentional misuse and unfortunately there's nothing they would do for your friend...

There is a lesson to learn that drinking is acceptable but getting drunk and swimming 1K++ equipment on a work trip/vacation is probably not.

acasto · #15 Post by **acasto** » Tue Jul 24, 2007 3:12 pm

Is it just the getting drunk and dropping it in that wouldn't be covered? What if someone wasn't drunk? I was just curious where they set the line between intentional misuse and an real accident. I would assume if you was doing field work and it accidentally fell into some liquid (mud puddle, stream, giant vat of baked beans) it would be covered?

#16 Post by **carbon_unit** » Tue Jul 24, 2007 3:40 pm

I thought that the "Thinkpad Protection Plan" covered everything. No matter what. That is why it is called "Accidental Coverage", It covers accidents.

Fusion · #17 Post by **Fusion** » Tue Jul 24, 2007 5:43 pm

I also have a warranty question - I bought my R60 in February and recieved a 1 year warranty. Some time in March I faxed the Invoice somewhere (can't remember), and thought I'd have the warranty 2 years. I bought the thinkpad for personal use and the invoice is printed out to my name.
Am I doing something wrong?

wearetheborg · #18 Post by **wearetheborg** » Tue Jul 24, 2007 6:14 pm

carbon_unit wrote:I thought that the "Thinkpad Protection Plan" covered everything. No matter what. That is why it is called "Accidental Coverage", It covers accidents.

NO

It only covers SPECIFIC accidents.

#19 Post by **ryengineer** » Tue Jul 24, 2007 7:02 pm

acasto wrote:Is it just the getting drunk and dropping it in that wouldn't be covered? What if someone wasn't drunk? I was just curious where they set the line between intentional misuse and an real accident. I would assume if you was doing field work and it accidentally fell into some liquid (mud puddle, stream, giant vat of baked beans) it would be covered?

carbon_unit wrote:I thought that the "Thinkpad Protection Plan" covered everything. No matter what. That is why it is called "Accidental Coverage", It covers accidents.

Lenovo protection coverage is limited and does not cover damages like accidental drops in lakes, streams, rivers, sea, muds etc. However, some other kind of travel/work insurance should be able to cover that.

On part of intentional or accidental damage, you're soley responsible for taking care of your machine; things like spraying out your thinkpad's inner architecture, running your notebook at unstable voltage/current and operating in unbearable conditions all come under intentional misuse.

On the other hand, broken lcd is a prime example of accidental damage. As I mentioned earlier, lenovo only covers things like liquid spills on the keyboard, unintentional drops and bumps of the Product, an electrical surge that damages the Products circuitry, or the failure of the integrated LCD screen etc.

#20 Post by **ryengineer** » Tue Jul 24, 2007 7:16 pm

Fusion wrote:I also have a warranty question - I bought my R60 in February and recieved a 1 year warranty. Some time in March I faxed the Invoice somewhere (can't remember), and thought I'd have the warranty 2 years. I bought the thinkpad for personal use and the invoice is printed out to my name.
Am I doing something wrong?

No, not at all. However, to be on a safe side, please make sure you see 2 yrs. of warranty when you do warranty look-up on lenovo's website.

Fusion · #21 Post by **Fusion** » Wed Jul 25, 2007 7:03 am

ryengineer wrote:
Fusion wrote:I also have a warranty question - I bought my R60 in February and recieved a 1 year warranty. Some time in March I faxed the Invoice somewhere (can't remember), and thought I'd have the warranty 2 years. I bought the thinkpad for personal use and the invoice is printed out to my name.
Am I doing something wrong?
No, not at all. However, to be on a safe side, please make sure you see 2 yrs. of warranty when you do warranty look-up on lenovo's website.

That's the problem. The site shows warranty valid until 2/2008.

qviri · #22 Post by **qviri** » Wed Jul 25, 2007 8:24 am

Is the warranty extension through VISA or something? If so, that's not going to be in the IBM system.

Fusion · #23 Post by **Fusion** » Wed Jul 25, 2007 8:37 am

I just remembered that I was supposed to send a registration card to the UK, and I'm pretty sure I did that.
Faxing the invoice was the WinXP -> Vista upgrade thing.

I'll have to check if I sent the card and maybe send the other one (i got two).

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