Chat with Lenovo Experts Live!

[Kyocera]

http://www-307.ibm.com/pc/support/site. ... 68024.html

Something new from the web site, I have not tried it, just thougt it was kind of cool.

[ryengineer]

Nice!, good initiative from lenovo.

[Kyocera]

Nice!, good initiative from lenovo.

Definately. It will be interesting to hear some feedback from forum members.

[snife]

ryengineer - do you work for Lenovo?

I hate this and any other initiative which is labelled as 'US' only, it additionally annoyed me when I tried to "Learn More" and I was greeted with this:

System notice
Internet Explorer 6.0 or later is required.

Any tech company that thinks its OK to only support one browser has real problems imho.

Either way though, I don't think I could get too excited about a paid for service, I love live chat as an alternative for phoning or emailing but there is no way i'm going to pay for the privilege.

[furrycute]

Lenovo does offer phone tech support. But it's more expensive than the chatting service.

Lenovo most likely requires IE because they may deem it necessary to run some remote diagnostic programs during the chat session, in which case it would be easier if both parties are the same browser.