When I booted up the computer it wasn't working. I logged in and was presented with an "Add New Hardware" dialogue which was unable to find any drivers, but which referred me to the wacom multitouch tablet driver :
http://www-307.ibm.com/pc/support/site. ... MIGR-67220
I don't have the multitouch screen but was unable to find another driver. According to the device manager, "Wacom Serial Pen Tablet" is installed and working properly.
Anyone have any ideas? Has anyone else run into this? Is it possibly a software/driver problem or does it sound like a hardware problem?
Spoke with Lenovo technical support and after trying a system restore they still think it's a software problem and recommended reinstalling the OS from scratch. Obviously that's a huge pain in the [censored] and I'd prefer not to have to do that, but I will if there's no other choice. I can send the laptop into Lenovo support but if it's not a hardware problem they're just going to ship it back to me.
Try installing Wacom drivers ( http://www.wacom.com/tabletpc/driver.cfm ) and install them. If this doesnt work, than, well, I guess ull have to do a factory resotre to check if your digitizer is broken or if it is a softwere issue after all.
The latest update... The "Wacom Penabled Dual Touch" icon in the Human Interface Devices in the Device Manager is disabled and I get the error "This device cannot start. (Code 10)". The drivers are all up to date.
Hopefully a clean restore will do the trick, otherwise I'll have to send the tablet in to Lenovo (again) and have them check the hardware...
Kept debugging the tablet pen problem while I waited for my external backup hard drive to arrive. I spoke with Wacom support and Lenovo support, tried different drivers, uninstalling & reinstalling multiple times but nothing worked. Meanwhile, before I got to use the backup drive the tablet stopped booting completely! When I turned it on it never even showed the "Lenovo" BIOS screen or accessed the hard drive.
I relocated the hard drive to another computer and it worked fine there so I was clearly having system hardware problems.
I sent the computer into Lenovo service and just got it back today (was a two-week repair since they were waiting for parts). They replaced the motherboard, LCD connector and a bunch of other components and everything is working fine again. I'm fairly sure the original problem was with the system hardware, and not a software/driver issue.
Thanks for the help everyone.
- Similar Topics
- Last post
Who is online
Users browsing this forum: No registered users and 6 guests