Why doesn't my entended warranty show up on lenovo site?

[orlandoinsane]

Hmmm...

I just went to see my warranty info on lenovo's site http://www-307.ibm.com/pc/support/site. ... -WARNTY#sw
and it only shows expiration being one year from now, despite the fact that I purchased the 4 year depot warranty service... I clearly says:

"This product has a one year limited warranty and is entitled to IBM EZServ service. Customers may call their local service center for more information. Dealers may provide carry-in repair for this product."

here's a picture of my order confirmation: img]http://image.bayimg.com/dafdeaabg.jpg[/img]

Anyone know why this would be?

[smvp6459]

I think it happens pretty frequently. It happened to me, and I've read about it happening to others. I don't know why. You should call them to get it corrected. Better to do it now, rather than later when you have a problem.

[frogboyy]

That also happened to me too! I called IBM first and they told me to call Lenovo to straighten it out. The order for my extended 3 yr upgrade had indeed been attached at the factory, but it's always good to make sure! After all you paid for it, might as well make sure it's there!

[aphex]

it takes about 2-3 weeks to show up online, just wait a little bit and you will see...

[smvp6459]

it takes about 2-3 weeks to show up online, just wait a little bit and you will see...

It may not. Three months after I received my X60, the warranty still had not shown up. I'd call them anyway.

[bluemonk]

I was also told that it would take 2-3 weeks but didn't happen after over a month so I called order support number today. The guy apologized and said that he is sending an email to correct the mistake. This appears to be a common problem.