Anyone else cancel an order, only to have it shipped out?

[CRSO]

I did. I ordered a system and it wasn't slated to be shipped for 4 weeks.

In the meantime, I realized I made a mistake in the configuration and ordered another one. I cancelled the original order (after being on hold for 2' 07") only to have it ship out two days later. BOTH of them shipped.

Well, I refused shipment and it went to somewhere in Durham, NC. This happen to anyone else? They still charged my card (of course).

Type: Package
Status: Delivered
Delivered On: 09/11/2007 10:07 A.M.
Signed By: SALYER
Location: DOCK
Delivered To: DURHAM, NC, US
Shipped/Billed On: 09/06/2007
Service: EXPRESS
Weight: 4.00 Kgs
Package Progress
Location Date Local Time Description
DURHAM,
NC, US
09/11/2007 10:07 A.M. DELIVERY

09/11/2007 4:12 A.M. OUT FOR DELIVERY

09/11/2007 3:30 A.M. DESTINATION SCAN

09/11/2007 1:27 A.M. ARRIVAL SCAN
RALEIGH,
NC, US

09/11/2007 12:53 A.M. DEPARTURE SCAN
SECAUCUS,
NJ, US

09/07/2007 7:56 P.M. RECEIVER HAS REFUSED THE DELIVERY OF
THE PACKAGE. (DOMESTIC RETURNED TO
SENDER, INTERNATIONAL - SENDER IS
CONTACTED) / RETURNED TO SHIPPER09/07/2007 9:41 A.M. THE RECEIVER CANCELED THE ORDER AND
REFUSED THIS DELIVERY

09/07/2007 8:17 A.M. OUT FOR DELIVERY
NEWARK,
NJ, US

09/07/2007 7:40 A.M. DEPARTURE SCAN

09/07/2007 6:18 A.M. ARRIVAL SCAN

[RonS]

Yes, it's happened to me on two systems two months ago. My purchase was non-refundable, but after I forwarded the cancelation confirmation e-mail they picked up the systems with a full refund.

[csv96]

I had the exact same thing happen. Ordered a T61. Realized I wanted something different, immediately called Lenovo to cancel. The unit still shipped. I called Lenovo again and they emailed a prepaid return shipping label and I returned the unit unopened the same day I received it. On my credit card statement, they refunded the original charge minus 15% restocking fee. One more call to Lenovo and I finally got the rest of my money back. I'm annoyed that I had to call 3 times for something that should have only taken 1 call, but I'm happy with what I have now.

[ryengineer]

The more advisable procedure is to accept the delivery, obtain an RMA, if already obtained then affix it on the box and then return it.