Rescue and Recovery 3.1 File Restore Misbehaving

[BeeJayEmm]

My son was trying to restore a corrupted Word doc from a back-up made on his R60 (9456-01U) using Rescue and Recovery ver. 3.10.0022.00. He used DVD+RWs and R&R always said his back-ups were created successfully. He followed directions, putting the "Final C" disk into the drive. R&R could see the back-up (correct date, files, etc.) but when he clicked in the checkbox for the file, it said the file was 0 kb. He continued anyway and when it was time to restore the file, R&R asked for the "Final C" disk again, which was already in the drive. He clicked "OK" but the info dialog box stayed there asking for the disk. He clicked cancel and got an error message saying: "Unable to restore file. Contact your administrator if this error occurs again." As a test, he tried the process again with every "Final C" disk of all the back-ups he's done since he got the R60 in June, even some on DVD-Rs. Same result, also when trying from the "Blue Button" environment. So he contacted his administrator (me!), now I'm contacting mine. Anyone seen this behavior? My wife's R52 with R&R 2 works fine but the two ThinkPads can't see each other's back-ups, I assume because they have different R&R versions. Is R&R 3.1 worthless (along with his back-ups) and I should get a new back-up strategy? Thanks for looking at this, and for any help you can offer.

[w0qj]

My backup strategy is to use R&R to image my hard drive with only Win'XP and other major programs installed.

I always backup my user data onto several external USB hard drives.

So if I've installed too many programs and it's slowed down the system, I just copy the data onto USB HDD, use R&R to restore hard drive back to its previous state.



But unfortunately don't know how to help you with your backup file that you seem to need badly...

Did you try running an unerase program by booting it off a CD or floppy drive?

Good luck!