3 more weeks added to the shipment date!!!

[tdzido]

I just had a horrible experience with my T61 purchase. I love thinkpads and that's probably the only reason why I'd be willing to still consider lenovo, but that does not change the fact that I was treated like [censored].

Basically, what's happened is that my estimated shipping date was set for 10/9/2007. I had a business trip coming up to Chicago, which is were the laptop was supposed to be delivered. I was wondering whether I should take the old laptop with or not so I called lenovo first time two weeks before the estimated shipping date and I was told that I would get it by the end of the first week of October, which sounded great. Then I called again, in the beginning of that week when it was supposed to be delivered, just to double check and again I was assured that everything is all right and that package will be there by the end of the week.

Based on that, I decided not to take my old laptop on the business trip.

Now, the package obviously didn't come. I called to find out what happened after the weekend and they told me that they changed the estimated date by adding another 3 weeks!! The reason that the guy repeated like a machine over and over was that they are missing some part (camera in the 14 inch screen I guess). At this point, I don't care what the reason is because I was doing active follow up on my order, the last time a few days before shipping date, and nobody ever let me know that there were some potential problems with it. The person didn't want to admit that somebody screwed up on lenovo side, so I asked for information on can celling the order.

This is when I felt like a customer who means nothing to lenovo. I was transfered to sales support department, and again, I heared the same reason repeatedly from the guy I spoke with. The sales person didn't admit (again) that it is lenovo's fault, and when I tried to explain it, and at least get a little understanding on their part, he said he could only cancel the order and then he hung up on me.

I find this completely unacceptable and I am extremely disappointed with their service.

I didn't decide whether I will cancel the order or not yet, but I think I will. One thing I know is that I lost $750 because of them as I had go to out and buy a new desktop computer yesterday, I had no PC to work on ((

[dalee18]

I'm sorry you've had a negative experience. I think you have some valid complaints, and they should have informed you about the changed shipping date.

However, I will question the wisdom of planning to have the new laptop delivered during a business trip and not bringing a backup computer in case something went wrong. Packages get lost, errors are made. I'm sympathetic but I don't think it's lenovo's fault that you HAD to go spend $750 on a new desktop.

[tdzido]

You right it's not their fault, I should have predicted that... I blame them for how this was handled though...