R60 Rescue and Restore Problem, Please help!

[jmayes]

Have a R60 only a few months old and somehow the deadly "security tool bar 7.2" got by norton and all the spyware scanners!!! Well upon reading how sevier this infection was (root kit included), I decided to use the rescue and restore to go back to a restore point a few weeks ago (PS, I am not talking about windows restore). I elected to do the full format thing and let-er rip, will it runs fine until 75%, then sloowssssss way down, it takes 2 hours to finish the last 25%, then just sits on 100%- left it over night, still there. It's not locked up, I can move the window showing 100% around. Tryed to reboot, stuck in a loop goes right back to the thinkstation workspace. Ran it again using a different restore point- same result!!!

PS, I found the note on the Lenovo webiste about it sticking on 100% if you have a large private disk, but this is a stock install on a 80gb drive, I have not created any privite disk, in any reguard, it says you can wait it out, will 20 hours later, here I am, still waiting.

Please, if someone can shed some light on this, I should have battled the stupid virus, now I have nothing!!!

Thankx in advance!
Jmayes

[ryengineer]

Create Product Recovery Disks and try restoring the machine using them: (Backup all your important data beforehand)

Start > My Programs > Thinkvantage > Create Recovery Media > Create > Recovery Disks.

[jmayes]

Thankx for standard answer number 1, the same answer I got from CSR support.

This was my resolution, the full auto restore never worked, after 24 hours it finally rebooted on it's own but stopped, complaining about a windows file missing. I went back into restore and found by browsing the hard drive that it looked intact and the directory structure was all there so I told it to restore just the windows directory which worked fine. It then rebooted fine. Since I did not know the full extent of what files were missing I went back to the restore again and checked the rest of the folders (less the root) to restore. I put it down and came back about 8 hours later expecting it to be done, well it was stuck on 98%. I forced a reboot and now everything is perfect, I don't see anything wrong. I can't prove at this point if any files are missing or what file was hosing it up but at least I can get back to work with it.

THERE IS A PROBLEM WITH RESTORE (AND RESCUE) THAT SHOULD BE ADDRESSED AND STANDARD ANSWER NUMBER ONE IS NOT IT.

I hope this recap helps someone else that finds them self's without a computer that expected the software they purchased to work.

<rant> The Thinkvantange module is billed as the cure-all for road warriors to keep near 100% uptime on the road, well if I had been in a critical situation it would not have been pretty. Doing a basic restore should not have been a problem at all. The support I creceived in this event was no better then if I had bought Dell</rant>

Jmayes

[BeeJayEmm]

jmayes, I feel your pain!
http://forum.thinkpads.com/viewtopic.php?t=50451

Brian