Lenovo T60 WiFi Issue

[Lotus6800]

I have had one frustrating experience after another, with Lenovo technical support (based in Atlanta, which they seem to pipe-up as a good thing).
We bought 8 Lenovo T60 for the office. We also purchased on-site warranty. I have owned various IBM Thinkpad model over the years and they all had been very reliable. (T20, T40, T41p etc, all from pre-Lenovo days).

The T60s that we purchased have all been lemons. Right out of the box, the built-in wireless cards never worked. Lenovo keeps blaming it on our router. We have numerous other computers that all work fine with our Linksys 802.11g router (pretty standard fare).
These T60s never work anywhere else either. (hotels, airports, home). And Lenovo is still not convinced anything wrong with them.

I believe there is something about the case design (which houses the wireless antenna). Brilliant engineers at Lenovo have made it RF-proof!

Anyway, to make the long story short, Lenovo custoner service is telling me that they don't change internal wifi cards on-site due to FCC regulations (No idea why FCC would have a problem with Lenovo-authorized repair person replacing an internal card).

The fight will continue. In the meanwhile, I would like to warn readers about how bad Lenovo customer service is (and so is their product). I have never seen anything more pathetic than this. Rather than solving the problem for a customer who has paid extra for additional warranty support, they continue to take a "We don't know what you are talking about" approach.. STEER CLEAR OF LENOVO..

[ryengineer]

Have you tried any remedy to fix it? a software update, configuration setup in Windows or Access Connections? I have a thinkpad T60 with wifi card too, at work we are provided with specification sheets time-to-time on how to configure our wireless, never had a problem.

[bill bolton]

I believe there is something about the case design (which houses the wireless antenna). Brilliant engineers at Lenovo have made it RF-proof!

Since there are many T60s users here using WiFi without any problems, your belief is just plain wrong.

You need to provide some substantive information about your problem if you want to be taken seriously.

Cheers,

Bill B.

[steveg47]

There is something obviously very wrong with Lotus6800's post.. It has all the earmarks of a complete fraud. I have personally installed literally hundreds of T60s and not one has had the problem that Lotus6800 claims he has had on MULTIPLE T60s.

I strongly suspect that Lotus6800's absurd tirade is a complete fabrication and believe not a word of it.

[dr_st]

Either that or he simply has the wireless hardware switch "off" on all of them.

[steveg47]

Yes, I think you're right, his switch definitely is OFF