T60 Shutdown (like a power cut-off) (-PICTURE INSIDE-)

Message

kouak · #1 Post by **kouak** » Tue Nov 06, 2007 6:50 pm

Hello everybody,

I need your help, because I have a recurring problem with my Thinkpad T60 (2623-D4U).

The problem is that the laptop is shutdowning (like a power cut-off) and it's the same thing on battery and with the
Lenovo DC Adapter...

It can shutdown while I load Windows XP, it can shutdown on Windows XP (in a game, when surfing on the web,...)
It can shutdown on Windows XP 2 min, 10 min or what he want after i loaded XP ....

Sometimes, when he is just on battery, when I press Power button, laptop doesn't start and battery is fully charged (@ 100%)...

When he shutdown:
- Battery LED = off
- Power LED = off
and 1 sec after ,
- Power LED = on
- Battery LED = 2 sec after Power LED become orange, then, green.

--> The laptop is new
--> BIOS is up to date
--> Memory (RAM) is Samsung/Lenovo and doesn't have any problem (tested)
--> Adapter is Lenovo (90W) and he is a new adapter.
---> Battery is OK and NEW (IBM Battery)
--> Motherboard is OK
---> PC-Doctor says all is OK

Where does the problem come from?

I'm crying everyday, because i'm a Student, and I had to work 3 full months to pay me
this Thinkpad T60 and he can shutdown like 45 times in 2 hours....

Thanks for your help,
Sincerly,
Thomas

#2 Post by **ryengineer** » Tue Nov 06, 2007 6:58 pm

Overheating is one of the cause of this sort of shutdown.

Download one of the following softwares to measure it's temperature regularly:

MobMeter (Right click and Save Target As).

NHC.

Your machine could need a new fan.

kouak · #3 Post by **kouak** » Tue Nov 06, 2007 7:24 pm

Yes, it may be overheating, but how to explain that when laptop is cold,
and i start it, it may shutdown while launching XP, or just 2 min after loaded OS.

I tried Windows XP, Debian ... Laptop shutdown everytime.

Sometimes, on battery, I have to press the button like 50 times to launch the power-on,
if I don't do that, it will stay OFF...

This is a curve after 45 min running :

http://zea.yoopix.org/1194394266/2635158/22/temp.JPG

MOD EDIT: Picture overlimit, changed to link.

casperkid · #4 Post by **casperkid** » Tue Nov 06, 2007 7:31 pm

Motherboard is OK but defective

. This kind of problem s normally due to defective mainboard, especially on T4x.

kouak · #5 Post by **kouak** » Tue Nov 06, 2007 7:37 pm

What can be defective on the motherboard?

I have a IBM brand-new motherboard

kouak · #6 Post by **kouak** » Wed Nov 07, 2007 3:28 am

Some help?

Thanks,
Thomas

jkirch · #7 Post by **jkirch** » Wed Nov 07, 2007 7:22 am

Hi,

if this is a new laptop you should have warranty. Call up warranty service and get it fixed.

Cheers,

Jens

kouak · #8 Post by **kouak** » Wed Nov 07, 2007 8:15 am

IBM/Lenovo doesn't want to take it because it was selled by a USA Reseller, and i'm in France... So they don't want to take it (he is really under warranty). Reseller doesn't exist anymore in the USA

But it's impossible to say something to Lenovo.

What can I DO ?

Thanks,
Tom

andrey · #9 Post by **andrey** » Wed Nov 07, 2007 6:35 pm

I actually have a very similar issue and believe my laptop is overheating. I called Lenovo, they have escalated the issue and promised to call back. We'll see what happens...

#10 Post by **ryengineer** » Wed Nov 07, 2007 6:43 pm

kouak wrote:What can I DO ?......snip

You should've checked International warranty service (IWS) eligibility before buying.

Only solution I can think of is following:

In cases where the country may not have the ability to service a particular model, service may be provided on a "best effort" basis and some fees or restrictions may apply. An alternative would be to attempt to obtain service under IWS in a neighboring country listed for the machine in question.

andrey · #11 Post by **andrey** » Thu Nov 08, 2007 5:16 pm

andrey wrote:I actually have a very similar issue and believe my laptop is overheating. I called Lenovo, they have escalated the issue and promised to call back. We'll see what happens...

One of the things that has significantly helped with the overheating issue is setting CPU to adaptive speed in both AC and battery mode. Try that if you can.

-- Andrey

sircas · #12 Post by **sircas** » Thu Nov 08, 2007 9:50 pm

kouak wrote:IBM/Lenovo doesn't want to take it because it was selled by a USA Reseller, and i'm in France... So they don't want to take it (he is really under warranty). Reseller doesn't exist anymore in the USA

But it's impossible to say something to Lenovo.

What can I DO ?

Thanks,
Tom

Find a Local PC Doctor/Repair: IBM Thinkpad Specializer 1st if possible. Someone there can help Diagnos Problem!

First, contact Lenovo again (Get a Manager: Name & extension, Hound this person into Helping you) It can not hurt!!

If that does not work, then Bite the Bullet! You must get it Fixed/Figured-out! What I mean is Cut your Losses. Get it Fixed!

Sircas

specularius · #13 Post by **specularius** » Fri Nov 23, 2007 12:03 pm

It could be a faulty power switch in the keyboard.

technics_speak · #14 Post by **technics_speak** » Fri Nov 23, 2007 8:14 pm

i would double check the temperatures. perhaps thermal transfer pad or paste is missing or defective on the heat pipes. does it stay running for any decent contiguous amount of time? dirty battery connectors? defective battery?

T60 Shutdown (like a power cut-off) (-PICTURE INSIDE-)

T60 Shutdown (like a power cut-off) (-PICTURE INSIDE-)

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