I contacted IBM tech support recently on a ThinkVantage software issue. The support specialist was able to get me up and running in no time. I was impressed to say the least. The following day I received an email request to take part in a customer service survey. Why not, it was the least I could do to show my appreciation.
The questions were fairly innocuous until the last which read;
Is this computer assigned to you personally for the purpose of performing U.S. government work?
Why on God's green earth would this question have any bearing on improving customer service? Anyone care to speculate?
Lenovo Survey
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ryengineer
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