Computer came back from EzServ chipped, bezel falling off

[noetus]

I recently had to send my X61t in for service to have the screen repaired.

So it comes back with two chips on the bezel (one on each corner) and a crack in another corner where the recess for one of the screws is. Plus the bezel problem is not fixed - it's starting to peel already (this wasn't the reason the machine was sent in, but I expected them to fix it).

Not good, eh? What can I do? Likely they will deny any responsibility for the damage. It's not huge, but it is annoying. And this is an almost new machine.

[carbon_unit]

Have you called to tell them about it? I would do that first. You will probably have to send it back in but I bet it comes back in better shape this time.
You must have gotten a careless technician. Maybe it was his last day on the job?
It obviously wasn't repaired correctly and I'm sure they will make it right if you tell them about it.

[ThinkPad]

That is one of my worries about getting warranty work done. You get what you pay for....

[aphex]

Unfortunately I had the same problem multiple times

Its a long thread, but you can read about it and see the pic here; http://forum.thinkpads.com/viewtopic.php?t=56826

On top of the other issues, three times it came back with bezel problems.

Not properly put back together one time, a chunk missing from a corner another time, and finally a hairline fracture in the same location after fixing the chunk.