What does the warranty cover?

[ulrich.von.lich]

I have the on-site warranty for my T60p. Today I called Lenovo to see if they could clean the interior of the machine and get the scratched LCD cover replaced but they said it's not covered by the warranty.

I thought they would normally do those kind of stuff. Is that because I have the on-site warranty instead of EZServ? My old T43 had the EZServ and it went to the repairing center 3 times (due to their fault of replacing wrong parts every time...) I remember they ALWAYS clean the machine before sending it back to me. (I never asked them to do so.) I don't know how they did the cleaning job but the result was impressive.

I really wish when I dial a magic number, somebody would come over and clean my room, for free.. I guess it's too good to be true.

So, does the warranty (On-site or EZServ) cover only the "malfunctions"* of the machine


*Once I called them for the system shutdowns I experienced while playing Doom3. They analysed the system requirements of the game and told me it's designed for nVidia graphics, therefore unsuitable for the T60p. Conclusion, it's not their job either. And they said if the system was damaged because of the game, they wouldn't be able to repair it even if it's still under warranty. I still feel it's somehow their job.

[Brad]

I have found that appearance items usually are not repaired or replaced unless you find a sympathetic rep. If you are serious about a fix state your case forcefully and you may get lucky. If not try calling back you may get someone who is having a good day.

In my experience almost all hardware repairs are included with onsite or EZ serve. I don't think there is a difference in what is covered only that they come by to clean your room instead of you sending your room to them.

If you find they will clean your room please let me know. That way I can get out of the doghouse if you know what I mean.

Brad

mod edit: deleted multiple entry.

[ryengineer]

According to lenovo following items are not covered under warranty regardless of your warranty type:

Following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use. Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list:

The following are not covered under warranty:

-LCD panel cracked from the application of excessive force or from being dropped
-Scratched (cosmetic) parts
-Distortion, deformation, or discoloration of the cosmetic parts
-Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force
-Damage caused by liquid spilled into the system
-Damage caused by the improper insertion of a PC Card or the installation of an incompatible card
-Improper disc insertion or use of an optical drive
-Diskette drive damage caused by pressure on the diskette drive cover, foreign material in the drive, or the insertion of a diskette with multiple labels
-Damaged or bent diskette eject button
-Fuses blown by attachment of a nonsupported device
-Forgotten computer password (making the computer unusable)
-Sticky keys caused by spilling a liquid onto the keyboard
-Use of an incorrect ac adapter on laptop products

However under ThinkPad Protection plan, cosmetic damages are covered.

[tfflivemb2]

So, does the warranty (On-site or EZServ) cover only the "malfunctions"* of the machine

That is correct. As ryengineer pointed out, there is a a Thinkpad Protection Plan that covers additional damage.

As for the cleaning out of the machine, it is like some car dealerships here in the US. If you take your vehicle in for service, they wash it and vacuum it out as part of the service....sort of a complimentary thing. However, you can't just take your car in specifically to have them wash it and vacuum it for free.

[ulrich.von.lich]

Thanks for the info! (Sorry brad but I'm afraid you'll have to clean the room by yourself too)

Just one more thing, I recently received an X41t that has some dusts behind the screen. Should it be covered?

It happens to my A31p too but since the X41t is still under warranty, I called Lenovo. The guy on the phone didn't believe me at all. He was repeating if I broke the screen I was going to pay for it. I told him I didn't do anything but the dusts got there themselves and it's a common problem among IPS screens.(learned from some Flexview addicts on the forum) He asked me where I learned that and laughed when I said the thinkpad forum. I feel really bad. I hate to be made fun of. And I do think people here know much more stuff than him.

Well, so much for that. I think I'll just have to live with it. Maybe the forum is just like the Wikipedia, things said here can be extremely helpful but can never be used as references. When is our forum going to gain some reputations among Lenovo's employees?

[egibbs]

About 1.5 days before Lenovo sicks the trademark lawyers on it and shuts it down.

Ed Gibbs

[Brad]

I am disappointed that my room won't be cleaned but I would call back about the X41t dust specs. Hopefully you will get a more understanding rep and not one who laughs at you. I laugh with you but that is just me.

I know of many whose LCD's were replaced that had the very
same problem.

Brad

[t20user]

Something tells me IBM was a little too liberal with the services they provided with warranty returns. When the laptop market margins were larger they had more room to play, not to mention they were selling a premium product at a premium price, customers could expect it. Now that margins are slim its a lot harder to expect the premium service.