Recovery Disks only sold in Warranty?

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BeeJayEmm · #1 Post by **BeeJayEmm** » Fri Mar 21, 2008 10:40 pm

I'm just curious. I have read in several threads here and also on Lenovo's website that they may not sell Recovery disks to a ThinkPad owner whose TP is out of warranty (I don't know if this is a hard-and-fast rule or is occasionally relaxed). Does anyone know for sure why this is the case? I can't believe they lose money selling them. Is there some sort of liability issue I can't think of?

Brian

Phazer · #2 Post by **Phazer** » Fri Mar 21, 2008 11:05 pm

I called the other day to inquire as such and after "finally" getting to the correct person, they were $45.00 and would only accept credit card payment. I wasn't actually gonna buy, just wanted to know if they were available. BTW...XP for an R40.

Brad · #3 Post by **Brad** » Fri Mar 21, 2008 11:06 pm

From the feeling I get is that their agreement with Microsoft is to make the operating system available for as long as the ThinkPad is in warranty.

Brad

off1c3r · #4 Post by **off1c3r** » Sat Mar 22, 2008 4:24 am

I ordered from their 24 tech support number. I got recovery discs for my T41 (from 2/2004) about a week ago and I just ordered discs for my new T61. So whether they were in warrenty or not, I got my discs for the same $45 + ship. If you order it early, they make it same day, then 1 day shipping.

For future ref. YOu just call 1-800-426-7378, and I always do option 1 which is hardware support I believe and I think there is one more menu, but once I get the guy, I tell him I want the discs, he 3ways call to billing, confirm our info, then hang up done.

#5 Post by **RealBlackStuff** » Sat Mar 22, 2008 6:45 pm

Why don't you check or ask in the Marketplace Forum?
Like this one: http://forum.thinkpads.com/viewtopic.php?t=56674
Someone surely will burn you a set for less than what Lenovo asks.

goofyGAguy · #6 Post by **goofyGAguy** » Sat Mar 22, 2008 6:55 pm

Brian, which machine do you need discs for, the R52 or R60?

BeeJayEmm · #7 Post by **BeeJayEmm** » Mon Mar 24, 2008 2:46 pm

Thanks to all who replied. I am continually cheered by the kindness of the people here. Fortunately, our three ThinkPads are currently under warranty and I have burned the Recovery disks for each of them, so I don't need them myself at this point (I should have made that more clear). I really was just curious as to why Lenovo wouldn't sell the disks for an out-of-warranty ThinkPad. Thanks especially to Phazer and off1c3r for letting me know that Lenovo is a bit relaxed about their stated policy; also to Brad for a plausible explanation.

Brian

off1c3r · #8 Post by **off1c3r** » Mon Mar 24, 2008 7:42 pm

BeeJayEmm wrote:Thanks to all who replied. I am continually cheered by the kindness of the people here. Fortunately, our three ThinkPads are currently under warranty and I have burned the Recovery disks for each of them, so I don't need them myself at this point (I should have made that more clear). I really was just curious as to why Lenovo wouldn't sell the disks for an out-of-warranty ThinkPad. Thanks especially to Phazer and off1c3r for letting me know that Lenovo is a bit relaxed about their stated policy; also to Brad for a plausible explanation.

Brian

No problem, I have never heard of Lenovo not selling out of warrenty thinkpad discs as mine was made in 2/2004 and I bought NO extended warrenty with mine. Its now 3/2008.. I would think its out of warrenty =) ... I just paid the $45.99 or whatever the price was and that was done. I also had to pay for my discs for my new T61 same price. I would only get the discs for free for my T61 if there was hardware failure or something like that.

Recovery Disks only sold in Warranty?

Recovery Disks only sold in Warranty?

Thanks, all

Re: Thanks, all

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