.

Message

MichaelMeier · #1 Post by **MichaelMeier** » Tue Dec 07, 2004 2:56 pm

JHEM · #2 Post by **JHEM** » Tue Dec 07, 2004 3:00 pm

MichaelMeier wrote:Can I extend my warranty on the U.S. site and would that extended warranty be valid here in Germany?

Sorry Michael, no and no.

The IBM warranty upgrades you see on their US website are for US purchased machines only.

Aren't there somewhat similar upgrades available on the IBM DE website?

Regards,

James

MichaelMeier · #3 Post by **MichaelMeier** » Wed Dec 08, 2004 12:14 am

JD24 · #4 Post by **JD24** » Wed Dec 08, 2004 4:27 am

Well, i have a question regarding this topic:

If i buy a thinkpad in the US do i also have warranty
in germany? Do IBM offer 3 years international warranty?

Regards,

JD

monty cantsin · #5 Post by **monty cantsin** » Wed Dec 08, 2004 4:50 am

JD24 wrote:Well, i have a question regarding this topic:

If i buy a thinkpad in the US do i also have warranty
in germany? Do IBM offer 3 years international warranty?

Yep, as I understand it, every ThinkPad comes with an international warranty, be it one or three years (to be sure, check the tabook->FAQ). I have had a Norwegian ThinkPad repaired in Germany without any problems, no need to register beforehand or provide a proof of purchase.

JD24 · #6 Post by **JD24** » Wed Dec 08, 2004 5:02 am

Thanks that's a relief since i want my brother
to buy me a thinkpad from the us.
I'll check the FAQ.

JD

JHEM · #7 Post by **JHEM** » Wed Dec 08, 2004 8:54 am

JD24 wrote:Thanks that's a relief since i want my brother
to buy me a thinkpad from the us.

You're in a better situation than Michael. If your brother purchases a, for example, express model Thinkpad for you here in the US and it only comes with a 1 year warranty, he can easily extend the warranty to 3 years at the time of purchase and the warranty will be international in scope.

The only time I would counsel against doing this is in the case of the On-Site warranty, which is primarily only of use in the US and Canada.

Regards,

James

JD24 · #8 Post by **JD24** » Wed Dec 08, 2004 9:10 am

To be clear: express models are those with 1 year warranty?
What does On-Site warranty means? (pick-up and return?)
Sorry, i'm not native english speaker (you'll sure notice).

JD

JHEM · #9 Post by **JHEM** » Wed Dec 08, 2004 9:45 am

JD24 wrote:To be clear: express models are those with 1 year warranty?

Most, but not all, come with a 1 year warranty. To confuse matters, there are express models that come with 3 year warranties.

JD24 wrote:What does On-Site warranty means? (pick-up and return?)

The standard "Depot Level" warranty provides for free pickup and dropoff. Onsite warranty means that a technician will come to your location and repair the unit there if possible.

JD24 wrote:Sorry, i'm not native english speaker (you'll sure notice).

Not to worry, you're doing as well as most, and better than some, of the native English speakers on the list!

However, this is exactly the reason why I plead in the FAQ that users provide their location information in their profile. A useful answer for someone in the US may prove less than useful for someone in CH, DE, DK, UK, etc., etc.

Regards,

James

JD24 · #10 Post by **JD24** » Wed Dec 08, 2004 10:40 am

Thank you.

I just updated my profile.

JD

JHEM · #11 Post by **JHEM** » Wed Dec 08, 2004 10:43 am

JD24 wrote:Thank you.

I just updated my profile.

No, thank you!

Regards,

James

MichaelMeier · #12 Post by **MichaelMeier** » Wed Dec 08, 2004 3:14 pm

.

.

Re: IBM service global?

Who is online