Problem upgrading Access IBM software to V4.51a

[mytp]

I downloaded the newest version of the software from IBM and tried to install it according to instructions, but received the following error message: (Any ideas about how to resolve this are appreciated.)

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11721
Date: 12/14/2004
Time: 5:27:18 PM
User: XXX\xxx
Computer: XXX
Description:
Product: Access IBM -- Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: AccSptBat, location: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\, command: "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\AccSpt.bat"

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 45 43 36 41 46 32 30 {EC6AF20
0008: 44 2d 34 33 37 36 2d 34 D-4376-4
0010: 30 37 30 2d 42 45 45 34 070-BEE4
0018: 2d 44 33 41 30 44 46 46 -D3A0DFF
0020: 37 45 31 34 30 7d 7E140}

[skanky]

tried redownloading it?

[mytp]

Downloaded it again, same error message. I'm running Win XP on a T42p. Is this an IBM issue or a Microsoft issue?

[1ravendog]

i have same problem, your not alone.

[Leon]

this is curious: when I go to the linh:

http://www-1.ibm.com/support/docview.ws ... g=en&cc=US

it says in the description:

Note: This is the same software shipped with the system and does not provide enhancements or updates to the existing software.

comments?

[mytp]

Yes, I also noticed that, but then I noticed

Version 4.51a

(Fix) ThinkPad Software Installer pops up a reboot dialog box even before the installation of Access IBM is finished

so I decided to install it.

[Leon]

but if Access IBM is already installed, the fix is not necessary?