USB Ports detected as V1.1, not V2

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nrragad · #1 Post by **nrragad** » Thu Dec 16, 2004 4:08 pm

Using a USB device (Hauppauge WinTV-PVR-USB2), Windows XP Pro tells me that the device would be faster using a USB 2.0 port. The USB ports on my T40p are suppose to be 2.0. Do I need to configure something different? Why is Windows detecting the ports as 1.1?

Daver · #2 Post by **Daver** » Thu Dec 16, 2004 4:46 pm

Same issue on my T42.

Supposedly USB 2.0. *Sometimes* when I plug in my USB 2.0 drive I get the 1.1. port warning, other times I don't.

-Daver

pi314 · #3 Post by **pi314** » Thu Dec 16, 2004 7:43 pm

I've had this problem for a couple months on a T41. I've posted here about it, posted on ibm.ibmpc.thinkpad, googled, and searched IBM's site, but haven't found a solution. Called IBM tech suppt and they said call Microsoft.

I tried removing XP SP2, and going back 2 revs on the BIOS and controller firmware, but that didn't help. Removed USB drivers and reinstalled, it didn't fix it.

I've seen other reports of this problem with T4x's and WinXP.

Please post this problem every place you can think of, and call IBM tech suppt yourselves, and hopefully it'll catch the attention of the right person.

zzyss · #4 Post by **zzyss** » Fri Dec 17, 2004 1:18 am

I've done exactly that, and nobody anywhere can give me any kind of response approaching a solution.

It's completely random. I've done ridiculous amounts of tests to try to determine how to get it to work (eg. whether first thing after a fresh boot, or not mixing USB2.0 and 1.x devices, etc. etc. you name it)

I think there is just something inherently wrong with USB2.0 + ThinkPads + WindowsXP. As you can tell, without further evidence we don't really know who to approach to fix it.

I wonder if it would be worth creating a USB2.0 problems sticky?

WilsonF · #5 Post by **WilsonF** » Sat Dec 18, 2004 1:44 pm

I have a theory -- untested -- that the system power to the USB 2.0 ports is less than WinXP thinks appropriate. I can plug the same device into my T42p and get the warning and into my desktop (which is not configured to save power) and not get the warning.

thinkker · #6 Post by **thinkker** » Sat Dec 18, 2004 11:07 pm

I have the same problem in my T40. You can try to reinstall the USB2.0 driver singly.

zzyss · #7 Post by **zzyss** » Sun Dec 19, 2004 12:42 am

thinkker wrote:I have the same problem in my T40. You can try to reinstall the USB2.0 driver singly.

Yes, but does that help? So far, my experience says no.

pi314 · #8 Post by **pi314** » Sun Dec 19, 2004 10:20 am

I also had no luck re-installing the USB drivers, as I posted above. I see another related post now under the subj "Top USB port - ridiculous". I also have 1 device which usually isn't recognized when I plug it in, but sometimes is.

There are more and more people reporting various Thinkpad USB port problems.

I hope soon there will be a solution reported. From what I've read and tried myself, I think the solution will have to come from Microsoft or IBM.

mdarnton · #9 Post by **mdarnton** » Sun Dec 19, 2004 11:02 am

I suspect that at the bottom of it the problem is Microsoft's. Another USB problem relates to USB mice--you can even find somewhere on the Microsoft site that USB is not intended for mice. Then you go to the store, and who do you find selling USB mice? Microsoft. I've had a lot of trouble with USB mice on all of my laptops, not just the IBM.

I also have a USB-ATA hard drive adapter that acts differently in this regard: depending on what hard drive I'm using it with, it's detected as USB 1.1 or USB2.0. I don't think the problem is IBM--they're not the one who wrote the software that doesn't seem to be able to do the job right.

kkapoor · #10 Post by **kkapoor** » Sun Dec 19, 2004 12:13 pm

I have called IBM about this problem on my T40 and they believe it is a problem with the Motherboard. The support rep asked me if I would authorize an upgrade and I agreed.

They are sending me a box for service. I suggest you do the same.

pi314 · #11 Post by **pi314** » Sun Dec 19, 2004 2:07 pm

kkapoor wrote:I have called IBM about this problem on my T40 and they believe it is a problem with the Motherboard. The support rep asked me if I would authorize an upgrade and I agreed.

They are sending me a box for service. I suggest you do the same.

Hardware failure seems like a good explanation.

When I called IBM about it they told me it is a Windows XP problem.

How did you describe the problem to them?

Thanks

kkapoor · #12 Post by **kkapoor** » Sun Dec 19, 2004 4:08 pm

pi314 wrote: Hardware failure seems like a good explanation.

When I called IBM about it they told me it is a Windows XP problem.

How did you describe the problem to them?

Thanks

I told them that I had done a complete recovery of the system and it had not solved the problem. Additionally I mentioned that the USB 2.0 devices worked on my desktop flawlessly. (This ruled out any possbilities except the Hardware) I also told them that others had been complianing about this problem off and on. He then checked his database and it seems that they are aware of the fault.

My problem with this issue has been going on for over a year now and the USB ports have been very tempermental. Sometime they are able to recognize USB 2.0 devices sometimes not. Sometimes manually uninstalling the USB Hubs in 'Device Manager' and rebooting the PC would fix the problem. However, lately it has completely failed to recognize any USB 2.0 device. And I actually did do a complete recovery installing a fresh copy of Windows XP Pro with SP2 slipstreamed into the install. I personally am convinced it is a hardware problem and not a problem with Windows XP. Don't let them fool you into thinking it is a software issue. It most defineately is not.

Hope this helps.

Regards,
Kunal

zzyss · #13 Post by **zzyss** » Sun Dec 19, 2004 9:11 pm

mdarnton wrote:Another USB problem relates to USB mice--you can even find somewhere on the Microsoft site that USB is not intended for mice.

Actually this is a good lead...

How many of the people here having USB problems are also using a (Microsoft) USB mouse?

w0qj · #14 Post by **w0qj** » Sun Dec 19, 2004 9:53 pm

since we're out of ideas, how about this:

is there another USB device that is USB 1.1 (eg: your mouse, printer)?
or a hidden computer component that actually use a USB v1.1 connection?

just one USB 1.1 device in your computer/USB connections causes the whole USB bus to degrade from v2.0 (higher bandwidth) to USB v1.1 (lower bandwidth)...

zzyss · #15 Post by **zzyss** » Mon Dec 20, 2004 2:05 am

w0qj wrote:Just one USB 1.1 device in your computer/USB connections causes the whole USB bus to degrade from v2.0 (higher bandwidth) to USB v1.1 (lower bandwidth)...

No, this is not really true. You can have both speed devices running simultaneously. I've done tests where I've had *only* USB 2.0 devices plugged into my ThinkPad, and did a clean boot, and they're still not recognized.

pi314 · #16 Post by **pi314** » Mon Dec 20, 2004 1:53 pm

My T41 is shipping off to have the motherboard replaced.

I expect I'll get it back some time next week, and I'll report whether that fixed it.

zzyss · #17 Post by **zzyss** » Tue Dec 21, 2004 1:40 am

pi314 wrote:My T41 is shipping off to have the motherboard replaced.

I expect I'll get it back some time next week, and I'll report whether that fixed it.

Is it in there for that reason, or something unrelated?

pi314 · #18 Post by **pi314** » Tue Dec 21, 2004 5:25 pm

The MB is being replaced because of the USB instability.

zzyss · #19 Post by **zzyss** » Tue Dec 21, 2004 8:57 pm

pi314 wrote:The MB is being replaced because of the USB instability.

OK cool. Looking forward to your results.

pi314 · #20 Post by **pi314** » Wed Dec 29, 2004 4:27 pm

It took DHL 6 days to get my TP to IBM, and 2 days to return it, and after all that, IBM says they tested the USB ports and they function correctly.

However, even after using the recovery CDs to reload the system to its original state, I get a msg saying I've connected a high-speed USB 2.0 device to a low-speed 1.1 port, and transfers take place at 1.1 speeds.

Upgrading all the drivers and Windows software yields the same results.

There is no problem with my USB devices. I plug them into other PCs and everything is fine.

So I called IBM support again and told them all this, and am now returning it a 2nd time.

Nuts.

zzyss · #21 Post by **zzyss** » Wed Dec 29, 2004 8:22 pm

*sigh*

The funny thing is that I'm beginning to see more and more complaints about T40's and USB2 problems. I'm not sure whether that's because I'm more "aware" of them now, or people have just started getting more USB2 devices recently.

Daver · #22 Post by **Daver** » Sun Jan 02, 2005 1:40 pm

Oddly enough, my issue has mostly gone away.

I did hit this problem once recently plugging in my USB 2.0 device while still resuming from suspend. Other than that its been fine. Odd.

-Daver

behdadb · #23 Post by **behdadb** » Sun Jan 02, 2005 2:17 pm

I have the same problem as i said it on the old topic.
In fact I notice that if I hit a little bit under the usb port it work perfectly .
that's why i think it's an hardware problem. However I still didn't have the time to send my laptop to ibm

pi314 · #24 Post by **pi314** » Mon Jan 03, 2005 6:03 pm

I called IBM to ask about my status (the web shows it's still being worked on), and the guy told me they replaced the system board, the case, and the memory.

Well, that should do it. I'm a little curious to see what I'll get back tomorrow. I'm guessing the USB ports will behave, anyway.

mdarnton · #25 Post by **mdarnton** » Thu Jan 13, 2005 3:54 pm

Well, what happened?????

MrStaticVoid · #26 Post by **MrStaticVoid** » Fri Jan 14, 2005 1:38 pm

Weird, I thought I was the only one. I first experienced USB 2.0 on my T41p not working in Linux. I figured it was a bad kernel and ignored it. A month later I upgraded the kernel and the problem persisted. Then I tried about three different versions of the bios and embedded controller program, none of which helped. So I continued to blame it on Linux, until I wiped the hard drive clean and installed Windows, but I just got that "you have a 2.0 device in a 1.1 port" message. That was when I called IBM. I talked to this really cool guy, someone I could picture being friends with, and I told him how my USB 2.0 problems survived multiple bioses and oses. I explained how I thought it was a hardware problem, he agreed and it was sent off after Christmas. On New Years Eve it came back with a replaced mother board working perfectly!

mdarnton · #27 Post by **mdarnton** » Fri Jan 14, 2005 4:01 pm

The reason I'm curious is that mine has now started doing it. This seems to be a real weak link, doesn't it?

gibblets · #28 Post by **gibblets** » Wed Mar 16, 2005 11:59 pm

I had this problem occur when I reinstalled xp from scratch using my own disk, not ibm's installer.

For me what happened was the USB1 drivers were installed, but not the USB2 drivers. When I went to control panel -> System -> Hardware -> Device Manager low and behold there was a device with a yellow icon meaning no driver was installed for it, that was the usb 2 device. I just double clicked on the device and installed the drivers. Problem solved.

Hopefully this will also help some of you!

xtypestereotype · #29 Post by **xtypestereotype** » Thu Mar 17, 2005 1:07 am

I had this problem too, about a year ago
I did the same as gibblets and never had a problem since...

johnhwang · #30 Post by **johnhwang** » Sat Mar 19, 2005 12:30 pm

you guys should change your mainboard,because it's a design flaw. many T4X s have same problem.just like T30s' memory slot.

USB Ports detected as V1.1, not V2

USB Ports detected as V1.1, not V2

This worked for me

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