Upgraded motherboard and factory warranty

T4x series specific matters only
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oldsguy
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Upgraded motherboard and factory warranty

#1 Post by oldsguy » Sun Jun 22, 2008 2:55 pm

Some time ago, the motherboard on my T42 kicked the bucket due to an extreme distaste for excess amounts of club soda. I sent it to IBM, who said that they wouldn't repair it, and told me that I was on my own to replace it. So I went out and bought a T42p motherboard instead, to replace my vanilla run-of-the-mill MB. It was a new part from ebay.

Since then, I have made many warranty claims for various parts, mostly cosmetic, so clearly they haven't officially voided out my warranty which is supposedly good until 2009.

Now I think I have a hardware issue with this motherboard (I believe it might have to do with a dying long fan which I recently replaced.) It's hard crashing at random times, just freezing up, sometimes showing me a pretty pattern of black and white vertical stripes.

Has anyone dealt with the warranty system with a heavily upgraded and modified computer? I seem to recall that the repair people like to make FireGL motherboards disappear and replace them with what the serial number on the computer calls for. In my case, will they fix my computer?

ryengineer
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Re: Upgraded motherboard and factory warranty

#2 Post by ryengineer » Sun Jun 22, 2008 4:14 pm

oldsguy wrote:snip.......Now I think I have a hardware issue with this motherboard (I believe it might have to do with a dying long fan which I recently replaced.).....snip
I don't believe they would be replacing or repairing the motherboard and fan you installed however if it's the original fan they may replace it (the fan).
"I've come a long, long way," she said, "and I will go as far,
With the man who takes me from my horse, and leads me to a bar."
The man who took her off her steed, and stood her to a beer,
Were a bleary-eyed Surveyor and a DRUNKEN ENGINEER.

sktn77a
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#3 Post by sktn77a » Mon Jun 23, 2008 9:53 am

You're on your own with the motherboard. You might be able to get them to replace fan but it's not a CRU so you'll have to send the computer to Solectron. Could also be the T4x ATI "Graphics Chip" death :cry:
Keith
(Formerly 600E 2645, T30 2366, X31 2673, T40 2373, T41 2379, T42 2373, T42 2379, T60 1952, T61p 8889, T61p 8891
Currently T420 4177-CTO, T430 2347-A54, T430 2347-UN9, T430 2349-L64, T430 2342-CTO, H520S 2561-1LU, Ideapad K1)

richk
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#4 Post by richk » Mon Jun 23, 2008 7:29 pm

If you sound like you know what you are doing when you call and agree it isn't their problem if you wreck your machine, they will send you a fan.

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