Holy Toledo, Lenovo replaced IPS UXGA with non-IPS UXGA !!

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wearetheborg · #1 Post by **wearetheborg** » Tue Jun 24, 2008 6:15 pm

My IPS had a bright non-uniform stripe across it, so IBM technician came to replace it (he confirmed that it looked like a mnaufacturing defect). But he put in a non-IPS UXGA !!! I showed him a Flexview UXGA, and the difference was glaringly apparent. Think 14.1" SXGA+ screens

basketb · #2 Post by **basketb** » Tue Jun 24, 2008 6:27 pm

scandalous!

What was his justification?

wearetheborg · #3 Post by **wearetheborg** » Tue Jun 24, 2008 6:32 pm

basketb wrote:scandalous!

What was his justification?

He said he was just installing what IBM had shipped out to him.
He told me to call IBM back and get the correct screen.

I'm still in shock

Brad · #4 Post by **Brad** » Tue Jun 24, 2008 6:39 pm

Unacceptable.

Brad

wearetheborg · #5 Post by **wearetheborg** » Tue Jun 24, 2008 6:54 pm

This is what they did to me:
http://img254.imageshack.us/img254/8669/screenap6.jpg

#6 Post by **underclocker** » Tue Jun 24, 2008 8:30 pm

Hideous!

(What a great comparo picture!)

Sorry about your trouble, yikes!

#7 Post by **carbon_unit** » Tue Jun 24, 2008 9:23 pm

So have you called IBM to get the screen situation corrected? I would not settle for the wrong screen.
Having done third party warranty work I can confirm that you get paid to install whatever parts that the company sends. It is up to the customer to complain if the wrong parts are sent. I would complain now.

wearetheborg · #8 Post by **wearetheborg** » Tue Jun 24, 2008 9:29 pm

carbon_unit wrote:So have you called IBM to get the screen situation corrected? I would not settle for the wrong screen.
Having done third party warranty work I can confirm that you get paid to install whatever parts that the company sends. It is up to the customer to complain if the wrong parts are sent. I would complain now.

I'm gonna call early tomorrow morning.

ajkula66 · #9 Post by **ajkula66** » Tue Jun 24, 2008 9:40 pm

Not for nothing, but where have they come up with non-IPS UXGA LCD? From an A22p?????

Kill them all and let God sort them out...only kidding...

#10 Post by **gator** » Tue Jun 24, 2008 10:37 pm

Call IBM and get it right immediately ... I wonder where they sourced the non-IPS UXGA from!

lophiomys · #11 Post by **lophiomys** » Wed Jun 25, 2008 1:38 am

@wearetheborg
Do you have the part numbers of the original and the new
LCD panel?

I'm asking because I have one T42p UXGA in warranty repair since
beginning of May and Lenovo is not providing any UXGA LCD for
replacement. I want to be prepared if they give it a try for a non flexview replacement.

wearetheborg · #12 Post by **wearetheborg** » Wed Jun 25, 2008 2:24 am

gator wrote:Call IBM and get it right immediately ... I wonder where they sourced the non-IPS UXGA from!

It said "used serviceable part" on the LCD. I can say that it did not come from HP NC8000/NW8000 laptops. Those UXGA screens are much better than this one. This one is probably the worst LCD I have seen.

lophiomys wrote: @wearetheborg
Do you have the part numbers of the original and the new
LCD panel?

Original:
Mfg part # 92P6752
FRU# 92P6753

What do you mean by the part number of the new LCD ? AFAIK, there have been no non-flexview LCDs from IBM/Lenovo

lophiomys · #13 Post by **lophiomys** » Wed Jun 25, 2008 2:58 am

I mean, Do you now what model and manufacturer the new non-Flexview LCD is?
Is there any thing specified on the form the technician has left to document his work,
about what exactly he installed in your Thinkpad?

Background, f.e.
in the German Thinkpad forum someone claimed, that the new UXGA 15.0inch
LCDs offered on eBay for the T4x-series would be non-Flexview Samsung. ???

wearetheborg · #14 Post by **wearetheborg** » Wed Jun 25, 2008 3:18 am

The technician did not leave any form.
When I complained about the LCD, he gave me his card, and on the "work performed" part of the card, he just wrote "Replaced LCD"

lophiomys · #15 Post by **lophiomys** » Wed Jun 25, 2008 3:33 am

That's a pitty. Please make some photos of the backside of the spourious
replacement LCD panel, next time the LCD assembly will be opened.

Looking at your link in your sig to an "extra year of warranty for free"
and seeing what the IBM/Lenovo Warranty Service is doing to you and me,
I'm asking myself, what's this Lenovo warranty worth??
NOTHING. Just Money for hassels!

wearetheborg · #16 Post by **wearetheborg** » Wed Jun 25, 2008 7:49 am

I just called them, and CSR said that her system said that the correct part number was shipped out (she could not see flexview or non-flexview). She double checked.

This is bad, really bad. This means that flexview LCDs are essentially not covered under existing warranties anymore.

I'll try to contact Mark A. Hopkins on Lenovo forums next.

Brad · #17 Post by **Brad** » Wed Jun 25, 2008 8:02 am

It's obvious from your photo that the correct part was not sent and installed. I would very simply tell them you are not satisfied and you hope they get it right the second time.

Very basically the original problem has not been fixed. I would keep calling until you speak to the voice of reason.

Brad

#18 Post by **Harryc** » Wed Jun 25, 2008 8:20 am

If Lenovo has run out of replacement UXGA Flexview LCD's, the prices for these things is going to go through the roof.

wearetheborg · #19 Post by **wearetheborg** » Wed Jun 25, 2008 8:20 am

But if the CSRs keep saying the same thing, what should I do ? How do I escalate this issue ?

BTW, anyone know Mark A. Hopkins username on lenovoforums ? is it Mark_Lenovo the admin ?

lophiomys · #20 Post by **lophiomys** » Wed Jun 25, 2008 8:37 am

I'd recommend you open another thread in the official lenovo forum,
and to write letters to consumer protection organisations and news papers...
The more publicity and the more transparence, the better.

IMHO if Lenovo was not planning properly for their warranty stocks
it is Lenovo's liability and they should IMHO actively offer
individual compensation for each system still under warranty,
if they are not able to provide the service, we paid for.
After all IBM/Lenovo took good money for the warranty.

Besides there are new Flexview LCD offered on eBay, so they
are still around. Even IBM Germany Spare Parts site is listing them
for sale - at a premium price though.

wearetheborg · #21 Post by **wearetheborg** » Wed Jun 25, 2008 8:43 am

lophiomys wrote:I'd recommend you open another thread in the official lenovo forum,
.

I've just done that.

#22 Post by **RealBlackStuff** » Wed Jun 25, 2008 11:43 am

Mark seems to be on the ball, check the Lenovo forum.
They should have plenty of Flexview screens.

wearetheborg · #23 Post by **wearetheborg** » Wed Jun 25, 2008 5:58 pm

RealBlackStuff wrote:Mark seems to be on the ball, check the Lenovo forum.
They should have plenty of Flexview screens.

Yup, Mark has been really helpful.
More of discussion at:
http://forums.lenovo.com/lnv/board/mess ... e.id=10102

jamiphar · #24 Post by **jamiphar** » Wed Jun 25, 2008 8:10 pm

I had the same thing happen yesterday with my brother's T42p. After talking to an IBM supervisor, he said that they'll order the original FRU and ship it to me right away.

I wonder if the parts suppliers simply don't know the difference between IPS and non-IPS and assumed these panels are the same thing. Unless they're just plain crooked, but I have a hard time believing that.

wearetheborg · #25 Post by **wearetheborg** » Wed Jun 25, 2008 8:25 pm

jamiphar wrote:I had the same thing happen yesterday with my brother's T42p. After talking to an IBM supervisor, he said that they'll order the original FRU and ship it to me right away.
.

Oh crap, I agreed to the subsitituted part (42T0356).

How did you get hold of the supervisor ? And are the original FRUs still available ?

#26 Post by **RealBlackStuff** » Wed Jun 25, 2008 8:37 pm

IBM Lenovo Laptop / Notebook LCD Screens
(42T0356)
Laptop LCD Screen: 15.0 inch, 1600 x 1200, UXGA
I think you're OK.
http://www.sparepartswarehouse.com/IBM- ... T0356.aspx

wearetheborg · #27 Post by **wearetheborg** » Wed Jun 25, 2008 10:49 pm

RealBlackStuff wrote:IBM Lenovo Laptop / Notebook LCD Screens
(42T0356)
Laptop LCD Screen: 15.0 inch, 1600 x 1200, UXGA
I think you're OK.
http://www.sparepartswarehouse.com/IBM- ... T0356.aspx

Well the horrid screen they put in is UXGA...

lophiomys · #28 Post by **lophiomys** » Thu Jun 26, 2008 3:30 am

Mark_Lenovo wrote on the Lenovo forum that
....
>your original FRU is 92P6753 which subs now to 42T0356
>which is also an IPS display.
.....
I'm confident that Mark_Lenovo is right. (I'm really hoping for it.)

lophiomys · #29 Post by **lophiomys** » Thu Jun 26, 2008 4:27 am

@jamiphar
Do you have more detailed information about the wrong LCD panel,
which was fitted in your brother's T42?
e.g. a part number or maybe even photos of the backside of the LCD panel?

wearetheborg · #30 Post by **wearetheborg** » Thu Jun 26, 2008 5:09 am

lophiomys wrote:Mark_Lenovo wrote on the Lenovo forum that
....
>your original FRU is 92P6753 which subs now to 42T0356
>which is also an IPS display.
.....
I'm confident that Mark_Lenovo is right. (I'm really hoping for it.)

Oh yes 42T0356 indeed refers to IPS panels (and it is the one they ordered when I got the horrid LCD).

Mark PM'd me saying the next part should be correct..

Admin note: Please don't repeat PM's in the open unless you have an OK from the PM sender..

Holy Toledo, Lenovo replaced IPS UXGA with non-IPS UXGA !!

Holy Toledo, Lenovo replaced IPS UXGA with non-IPS UXGA !!

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