Thinkvantage Access Connections: gone.

[andrea b.]

Oh, help.
Several things happened before I pushed the blue button to find: pretty much nothing available, except 'customize' and 'close'. Click 'Customize', and everything is gone: quick links, the whole thing.

In the first stage only Find Wireless Connections and a couple of other things were gone. Then - everything.

Background: I hadn't freshly booted the machine for months, and when I did, was horrified to find that the Welcome screen was on for over 60 seconds. (Shutting down also interminable, with two apps - AcLIconWnd and AcTrayWnd - needing to be manually closed on pop-up.

As I had only 30 days left of Symantec, I decided it was time to install Nod32 (Smart Security) - Symantec is easy to blame. Installed: no problem. Used Norton removal tool (and regedt32.exe to remove registry values still there).

I also defragged with Auslogics and used Registry Mechanic.

It's all a blur now. But one thing is clear: Thinkvantage is gone.

I'm still under warranty.

Advice?

Thanks so much in advance,

Andrea B.

andrea.b.levin@gmail.com

[Harryc]

Try uninstalling then reinstalling Rescue and Recovery.
Download Rescue and Recovery

[andrea b.]

Thanks so much for your swift reply. (In my bleary state while posting, I had typed 'Access Connections' - which is also geflooey - rather than 'Productivity Center'. But I suppose the situation was clear enough).

Question: Never having had to do this before - can I assume that using the download is fairly self explanatory? My data is fairly well backed up.

[Harryc]

It is an easy install, but you will want to read and adhere to the installation instructions at that link.