R52 to repair for 3 weeks!!!

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sjthinkpader · #1 Post by **sjthinkpader** » Thu Jul 17, 2008 4:25 pm

I sent off my R52 to Memphis for repair in an EasyServ box on 6/28. It didn't show up before 7/4 so I waited. It didn't show up after the long weekend. Then I noticed DHL had no return delivery info. Email reply from DHL claimed that they've lost it.

More Esc+ messages to Lenovo with no reply then I called. They want more time to file a claim with DHL. Then DHL found it on 7/10. Went into repair on 7/11 and been waiting on parts since with no estimated parts arrival time.

ajkula66 · #2 Post by **ajkula66** » Thu Jul 17, 2008 4:28 pm

Any clue on what's wrong with it? And what they're actually waiting for?

Go to Lenovo's forum, sign up and drop Mark_Lenovo a PM...he's above and beyond helpful with such issues.

Best of luck.

sjthinkpader · #3 Post by **sjthinkpader** » Thu Jul 17, 2008 8:26 pm

Wouldn't turn on, probably a MB.

ajkula66 · #4 Post by **ajkula66** » Thu Jul 17, 2008 9:30 pm

They should have plenty of those in stock, it is a fairly recent model, and not a rarity of any kind...

Good luck.

R52 to repair for 3 weeks!!!

R52 to repair for 3 weeks!!!

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