Lenovo Download Section Dead

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NorrisCell · #1 Post by **NorrisCell** » Sun Jul 20, 2008 12:29 am

Not cool at all. I have a new TP on its way to me and Lenovo's support section brings up an error when you try and access it. How long has it been down? Has anyone tried downloading software in the past few days?

goofyGAguy · #2 Post by **goofyGAguy** » Sun Jul 20, 2008 12:39 am

Lenovo usually performs site maintenance on the weekends. Try again Monday.

NorrisCell · #3 Post by **NorrisCell** » Sun Jul 20, 2008 12:50 am

I hope you're right. My new one will be here Tuesday

#4 Post by **erik** » Sun Jul 20, 2008 7:55 am

IBM is performing maintenance this weekend.

IBM wrote:This portion of ibm.com is currently unavailable but will return on Monday, 21 July 2008. We are introducing enhancements to make learning about products and buying online even easier. In the meantime, we'll be happy to assist you via the phone.

For ibm.com public site orders, contact us at 1-888-SHOP-IBM (1-888-746-7426).

For IBM Easy Access orders, contact your IBM representative during regular business hours.

We apologize for any inconvenience.

#5 Post by **underclocker** » Sun Jul 20, 2008 8:39 am

You would think that one of the biggest computer services companies in the world could do upgrades/maintenance with minimal affect on their customers - millions of people - but no.

Downtime once in a couple of years, maybe. Routinely, unacceptable! Certianly, this is no way to showcase IBM's capabilities.

Website · #6 Post by **tfflivemb2** » Sun Jul 20, 2008 9:21 am

Unfortunately, it is just a part of having such a large business. I use Chase bank, and their site is always down on Sunday mornings, for maintenance. Granted, it is posted that they are always performing maintenance on Sundays.

Maybe Lenovo should post a warning that they will be down at set times, and not as randomly over the weekends as it is now.

goofyGAguy · #7 Post by **goofyGAguy** » Sun Jul 20, 2008 7:16 pm

NorrisCell, the Support and Download pages seem to be back up now.

#8 Post by **underclocker** » Sat Jul 26, 2008 12:30 pm

It's down, yet again, really lame.

Our apologies...

The page you requested cannot be displayed...

#9 Post by **JaneL** » Sat Jul 26, 2008 12:34 pm

It's the weekend. They do maintenance on the weekend. Get used to it.

#10 Post by **gator** » Sat Jul 26, 2008 12:41 pm

nonny wrote:It's the weekend. They do maintenance on the weekend. Get used to it.

Every week?

#11 Post by **JaneL** » Sat Jul 26, 2008 1:02 pm

gator wrote:Every week?

It's less frustrating if you just assume that parts (and sometimes all) of the site will be undergoing maintenance on the weekend and plan accordingly.

crazyeddie1 · #12 Post by **crazyeddie1** » Sat Jul 26, 2008 3:34 pm

The download site and thinkvantage go down for me very frequently as well. They really should not make it a habit.

Someone enlighten me please, while I was taking computer course in school I learned you could update part of the website without disturbing the existing packages I also recall something about layers for e.g the outer layer for downloaders and the inner for upgraders, I think perhaps the people in-charge should hire better networking employees or upgrade to better system servers.

NorrisCell · #13 Post by **NorrisCell** » Mon Jul 28, 2008 12:28 am

It was working in time for the delivery of my new machine, so I was happy. Site maintenence is important, but a tip-off would've been nice for such an important section.

Lenovo Download Section Dead

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