Jamiphar

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joekiser · #1 Post by **joekiser** » Sat Aug 30, 2008 9:40 am

Is this guy still around? He's had my computer for two months now and hasn't responded to email.

#2 Post by **Harryc** » Sat Aug 30, 2008 9:49 am

I am sure that he is, although he has not posted here since 7/3/2008. It would not be uncommon for him to go a month or 2 without posting though. Sorry, that is all the information that I can offer.

sarbin · #3 Post by **sarbin** » Sat Aug 30, 2008 10:49 am

@joekiser...
in this post: http://forum.thinkpads.com/viewtopic.ph ... 745#384745, jamiphar mentions his business name: Arndt Computer Services (http://arndtcomputer.com/). if you haven't done so, you might want to see if there's a phone number on the site and give him a call.

hth.

#4 Post by **Johan** » Sat Aug 30, 2008 1:00 pm

FYI, James fortunately is still around and is alive and well - however I know that lately he has been extremely busy with life elsewhere. James recently refurbished a T42 for me, and during part of the process I also experienced his difficulties with getting time for everything as soon as I had hoped it to be possible... but bottom line is that after calling James on the phone, he immediately did what needed to be done (for me), finalized and shipped out my T42 - which I received in perfect condition. And it is - as always when James has been helping me - absolutely gorgeous!

After having had the pleasure of being able to have James help me on several occasions, all I can say is that we here at forum.thinkpads.com are very, very fortunate to "have access" to James' help, so if life now and then puts pressure on him elsewhere (like it does for all of us, from time to time!), I am personally completely able to accept that - as long as he stays around. My advice: Simply call him - and your questions will no doubt be answered right away. James is a superb fellow to do business with - period!

Johan

#5 Post by **JaneL** » Sat Aug 30, 2008 1:51 pm

Johan wrote:After having had the pleasure of being able to have James help me on several occasions, all I can say is that we here at forum.thinkpads.com are very, very fortunate to "have access" to James' help, so if life now and then puts pressure on him elsewhere (like it does for all of us, from time to time!), I am personally completely able to accept that - as long as he stays around.

I disagree. If he's extremely busy with life elsewhere and isn't going to complete existing work in a timely manner, then he should not be accepting new work. Someone on the Lenovo forum posted that they had had his laptop since May and had been very slow to respond to inquiries. He finally called and asked to have his laptop returned unrepaired so that he can take it elsewhere.

http://forum.lenovo.com/lnv/board/messa ... 1543#M1543

sarbin · #6 Post by **sarbin** » Sat Aug 30, 2008 2:43 pm

^^^
i'd have to agree. in business, customer expectation-management is key.

sktn77a · #7 Post by **sktn77a** » Sat Aug 30, 2008 4:50 pm

Maybe so, but people do get busy and sometimes get in over their heads a little (from a time standpoint). James is an honest forum member; in the past, when he's gotten behind like this, he's actually not charged for his services. I realize that you are without your computer for a while, but what's the alternative? There is none!

He could possibly just have gone away on holiday for a couple of weeks, but do try to call him at his business listed above.

sarbin · #8 Post by **sarbin** » Sat Aug 30, 2008 4:59 pm

i don't think anyone is impugning his honesty or integrity. it's just about reasonable communications. simple as that.

i used to run a small software support/development group. our client ratio was quite large and people knew we were understaffed, but we did a good job of communicating realistic timelines, and then, the progress of the work. that gave people the option of making other arrangements if the timelines didn't mesh.

peace.

Brad · #9 Post by **Brad** » Sat Aug 30, 2008 4:59 pm

PM'd the OP.

ajkula66 · #10 Post by **ajkula66** » Sat Aug 30, 2008 8:33 pm

A couple of things here...

Having run a repair shop (not PC-related) in the past, I'd say that the rule was that no one ever got turned down, regardless of how swamped I might have been. People who are turned down the first time around are not likely to come back. Customers who experience delays will eventually come back, if they're satisfied with the quality of work performed and pricing, in most cases. My experiences only.

I've been extremely pleased with the quality of work that James has done on my machines, and can only rate it as impeccable. Waiting is not an issue for me, as long as all the other little ducks fall in the row, and that has always been the case so far.

Having said that, I haven't experienced a lack of communication on James' part that seems to be a main issue here. That is something I would've had a problem with, but it just never happened.

I'd give him a call and see what's what, he's a nice guy (my experience) and there's got to be a reasonable explanation for his actions, or lack thereof.

Good luck.

k2jsv · #11 Post by **k2jsv** » Mon Sep 01, 2008 8:04 pm

nonny wrote:I disagree. If he's extremely busy with life elsewhere and isn't going to complete existing work in a timely manner, then he should not be accepting new work.

And you've never had a family emergency or the like take you out of service at work unexpectedly at all? Fact of the matter is... "it" happens. If there is a pattern then it probably needs to be addressed, but otherwise I think that is a bit unfair of an assessment to make with only a little bit of information in this instance.

skitty4gzus · #12 Post by **skitty4gzus** » Mon Sep 01, 2008 8:56 pm

I have to agree with nonny on this one. I know people get busy, it happens. And, i know this is gonna seem judgmental. But, its gonna be tough to convince people that you haven't had a few minutes in the last 2+ months to correspond with the owner of a laptop you have in your possesssion. I dont have multiple computers and I know if i sent mine off for work I would be pretty agitated 2 months later if it was still out and i had no communication with who had it. just my 2 cents. we are all jumping to conclusions, but James has left folks with nothing to do but imagine whats going on

#13 Post by **JaneL** » Mon Sep 01, 2008 9:15 pm

k2jsv wrote:And you've never had a family emergency or the like take you out of service at work unexpectedly at all?

Yup, and I let my boss know what was going on.

Re a pattern, so far, there have been three people reporting a problem (and however much Johan softpeddled it, I'm counting his as one of the three problems). And this hasn't been a short-term delay of a couple of weeks. The OP here said they had had his for two months, and the person from Lenovo's forum had finally asked for his back after three months. Both of them reported little to no response to inquiries.

jamiphar · #14 Post by **jamiphar** » Tue Sep 02, 2008 12:46 am

Hi everybody.

First of all, I want to let you all know that I'm still here.

I'm not going to make any excuses here, I've really failed in keeping my customers posted on the status of their repairs. While some of the delays may have been out of my control, the least I could have done is talk to you all and explain the situation.

There's nothing I can do to undo the lack of communication I've shown here, but I can learn from this now and not let this happen again.

I have e-mailed Joe Kiser and a couple of other customers with the same complaint, and I will do whatever I can to make things right for them.

My goal is to make each of my customers as satisfied as they can be, that's how repeat business is generated. My failing to respond has hurt my reputation, but I am determined to build the trust up again by responding quickly to the e-mails and getting the repairs out in a timely manner.

If anyone has sent an e-mail that I have not responded to, please send it again and I will respond ASAP: james@arndtcomputer.com Also, you can call me at (618) 476-9055.

:EDIT:

In light of these delays, I have already stopped accepting new work on the GPU reballing for the time being (current repairs will be taken care of, though). I will post back here again when the reball/reflows are back.

#15 Post by **JaneL** » Tue Sep 02, 2008 11:39 am

jamiphar wrote:There's nothing I can do to undo the lack of communication I've shown here, but I can learn from this now and not let this happen again.

I have e-mailed Joe Kiser and a couple of other customers with the same complaint, and I will do whatever I can to make things right for them.

My goal is to make each of my customers as satisfied as they can be, that's how repeat business is generated. My failing to respond has hurt my reputation, but I am determined to build the trust up again by responding quickly to the e-mails and getting the repairs out in a timely manner.

Good - glad to hear this!

jamiphar · #16 Post by **jamiphar** » Thu Nov 06, 2008 12:33 pm

It's taken a while to iron things out, but the GPU repairs are available again. We had to adjust the price from $150 to $160 to cover some changes with the shipping (we now require a signature for all packages).

To send your laptop in for repair, please fill out and submit the form found here: http://arndtcomputer.com/form.php

If you have any questions at all, e-mail me at james@arndtcomputer.com.

Jamiphar

Jamiphar

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