T42p Q1U issues - HDD problem?

Message

jeroenp · #1 Post by **jeroenp** » Fri Dec 31, 2004 7:58 am

Just received a T42p Q1U and I'm having HDD issues with it.
Sind I'll be leaving the US back to Amsterdam in less than a week, what is the fastest way to get the problem below resolved?

I keep getting errors on the disk when installing the T42p.
The disk seems to behave irregularly.
Each time I run CHKDSK, I get different results.
Please find attached a couple of captures of CHKDSK outputs.

I have done these things:
1- out-of-the-box install
This ran fine, until (after installing office, visual studio, etc), I got
"delayed write errors" in the $MFT and $BITMAP area

2- booted to the 'rescue partition', reinstalled the thing from scratch
Same issues when installing loads of stuff.

3- booted to the 'rescue partition', reinstalled the thing from scratch,
then ran CHKDSK as soon as possible.
Now CHKDSK reports errors, and when I try 'CHKDSK /F', it cannot find
those errors any more when CHKDSK runs at boot time, but different errors
appear when I run CHKDSK from within Windows itself.

4- booted to the 'rescue partition', reinstalled the thing from scratch,
then installed the 'Command Console' as soon as possible.
On the command-console, CHKDSK finds the same irregular errors as within
Windows itself.

5- performed -4-, disabled Norton Antivirus and other preloaded software
that might interfere with HDD activity: same results.

6- performed a PC Doctor scan - it cannot find anything in the short test,
the long test is still running.

I have worked through this almost all night to get this reproduced, and I
must say I'm disappointed: this is not what I expected from a brand new
top of the line T42p.

Some output with successive CHKDSK tries during step -5- (drive E: is a USB stick for temporary storage, C: is the PRELOAD IBM partition):

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
CHKDSK is recovering lost files.
Recovering orphaned file ~DFD7F3.tmp (956) into directory file 38547.
Recovering orphaned file {D73BD~1.BIN (1101) into directory file 24898.
Recovering orphaned file {D73BD366-39EC-4216-AF02-E80C9AA500FC}.bin (1101) into directory file 24898.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

53917888 KB total disk space.
8615756 KB in 32612 files.
9056 KB in 2385 indexes.
0 KB in bad sectors.
106324 KB in use by the system.
65536 KB occupied by the log file.
45186752 KB available on disk.

4096 bytes in each allocation unit.
13479472 total allocation units on disk.
11296688 allocation units available on disk.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.

53917888 KB total disk space.
8615876 KB in 32612 files.
9060 KB in 2384 indexes.
0 KB in bad sectors.
106324 KB in use by the system.
65536 KB occupied by the log file.
45186628 KB available on disk.

4096 bytes in each allocation unit.
13479472 total allocation units on disk.
11296657 allocation units available on disk.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
Correcting errors in the Volume Bitmap.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

53917888 KB total disk space.
8615876 KB in 32612 files.
9060 KB in 2384 indexes.
0 KB in bad sectors.
106324 KB in use by the system.
65536 KB occupied by the log file.
45186628 KB available on disk.

4096 bytes in each allocation unit.
13479472 total allocation units on disk.
11296657 allocation units available on disk.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Deleting index entry jeroenp@src[2].txt in index $I30 of file 38563.
Deleting index entry JEROEN~4.TXT in index $I30 of file 38563.
Index verification completed.

Errors found. CHKDSK cannot continue in read-only mode.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Deleting index entry jeroenp@src[2].txt in index $I30 of file 38563.
Deleting index entry JEROEN~4.TXT in index $I30 of file 38563.
Index verification completed.

Errors found. CHKDSK cannot continue in read-only mode.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Deleting index entry jeroenp@src[2].txt in index $I30 of file 38563.
Deleting index entry JEROEN~4.TXT in index $I30 of file 38563.
Index verification completed.

Errors found. CHKDSK cannot continue in read-only mode.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Deleting index entry jeroenp@src[2].txt in index $I30 of file 38563.
Deleting index entry JEROEN~4.TXT in index $I30 of file 38563.
Index verification completed.

Errors found. CHKDSK cannot continue in read-only mode.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Deleting index entry pcdj4124.tmp in index $I30 of file 33129.
Deleting index entry pcdj4125.tmp in index $I30 of file 33129.
Deleting index entry jeroenp@src[2].txt in index $I30 of file 38563.
Deleting index entry JEROEN~4.TXT in index $I30 of file 38563.
Index verification completed.

Errors found. CHKDSK cannot continue in read-only mode.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.

53917888 KB total disk space.
8616876 KB in 32711 files.
9108 KB in 2385 indexes.
0 KB in bad sectors.
106324 KB in use by the system.
65536 KB occupied by the log file.
45185580 KB available on disk.

4096 bytes in each allocation unit.
13479472 total allocation units on disk.
11296395 allocation units available on disk.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
Correcting errors in the Volume Bitmap.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

53917888 KB total disk space.
8617208 KB in 32750 files.
9116 KB in 2385 indexes.
0 KB in bad sectors.
106324 KB in use by the system.
65536 KB occupied by the log file.
45185240 KB available on disk.

4096 bytes in each allocation unit.
13479472 total allocation units on disk.
11296310 allocation units available on disk.

E:\chkdsk>

HELP!!!!

jeroenp · #2 Post by **jeroenp** » Fri Dec 31, 2004 8:29 am

More errors (suspectedly all at index $I30) of consequetive CHKDSK runs:

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Deleting index entry DRIVESPEED.EXE-025E0AC6.pf in index $I30 of file 24764.
Deleting index entry DRIVES~2.PF in index $I30 of file 24764.
Deleting index entry NeroDriveSpeed.lnk in index $I30 of file 38538.
Deleting index entry NERODR~2.LNK in index $I30 of file 38538.
Deleting index entry NeroDVDSpeed_053.zip.lnk in index $I30 of file 38538.
Deleting index entry NERODV~1.LNK in index $I30 of file 38538.
Index verification completed.

Errors found. CHKDSK cannot continue in read-only mode.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
Correcting errors in the Volume Bitmap.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

53917888 KB total disk space.
8621244 KB in 33070 files.
9244 KB in 2387 indexes.
0 KB in bad sectors.
106324 KB in use by the system.
65536 KB occupied by the log file.
45181076 KB available on disk.

4096 bytes in each allocation unit.
13479472 total allocation units on disk.
11295269 allocation units available on disk.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.

53917888 KB total disk space.
8621188 KB in 33069 files.
9244 KB in 2387 indexes.
0 KB in bad sectors.
106324 KB in use by the system.
65536 KB occupied by the log file.
45181132 KB available on disk.

4096 bytes in each allocation unit.
13479472 total allocation units on disk.
11295283 allocation units available on disk.

E:\chkdsk>chkdsk c:
The type of the file system is NTFS.
Volume label is IBM_PRELOAD.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
Correcting errors in the Volume Bitmap.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

53917888 KB total disk space.
8621204 KB in 33069 files.
9244 KB in 2387 indexes.
0 KB in bad sectors.
106324 KB in use by the system.
65536 KB occupied by the log file.
45181116 KB available on disk.

4096 bytes in each allocation unit.
13479472 total allocation units on disk.
11295279 allocation units available on disk.

E:\chkdsk>

jeroenp · #3 Post by **jeroenp** » Fri Dec 31, 2004 9:12 am

The PC Doctor extended test could not find anything wrong.
I suspect the preload partition is not OK, and the 'access IBM partition' does not copy the files to it correctly when performing a system rescue.

What other options do I have?
Currently I'm trying to extract the recovery disks and getting hold of a bunch of blank CD-R media to see if I can get a bootable XP installation CD.

Any other ideas?

--jeroen

sktn77a · #4 Post by **sktn77a** » Fri Dec 31, 2004 1:32 pm

Call IBM Service and tell them you need a new hard disk and recovery CDs!

leesiulung · #5 Post by **leesiulung** » Fri Dec 31, 2004 2:51 pm

sktn77a wrote:Call IBM Service and tell them you need a new hard disk and recovery CDs!

Sounds good to me, let IBM in US take care of it... they usually offer next day shipping on those items.

jeroenp · #6 Post by **jeroenp** » Fri Dec 31, 2004 3:50 pm

I have ran PC-Doctor and Drive Fitness Test on the HDD - both indicate the HDD is OK.

Could it be that the IBM PRELOAD is broken? It is a relatively new one (with XP SP2 integrated into it).

I have downloaded a prestine Win XP Pro ISO VLK image from MSDN with SP2 integrated, and I'm downloading all the IBM TP42p drivers from the ftp-site right now.

Will play with that later and let you guys now.

NathanA · #7 Post by **NathanA** » Fri Dec 31, 2004 5:24 pm

I dunno...the "delayed write" errors you are getting makes me think "bad hard drive." Go to the Hitachi Global Storage Technologies web site at http://www.hgst.com/ and download their Drive Fitness Test software. It should be able to tell you if something is wrong with the drive.

-- Nathan

jeroenp · #8 Post by **jeroenp** » Fri Dec 31, 2004 6:09 pm

NathanA wrote:I dunno...the "delayed write" errors you are getting makes me think "bad hard drive." Go to the Hitachi Global Storage Technologies web site at http://www.hgst.com/ and download their Drive Fitness Test software.

I already did. Did the full read-test, and it didn't come up with any error. SMART didn't tell me about a problem either.
I'm reluctant to do a full read-write test (as it will kill the recovery partition).

--jeroen

taphil · #9 Post by **taphil** » Sat Jan 01, 2005 5:21 am

I'm not clear what errors you're getting when checking the C: drive (not the pre-desktop area), but there is a bug in which chkdsk will say after stage 3:

Correcting errors in the Volume Bitmap.
Windows found problems with the file system.
Run CHKDSK with the /F...

Running chkdsk /f on the next boot will not solve the problem.

This is a bug. Search for it in Google. I looked it up awhile ago, and it really is just a harmless but unfixed bug.

jeroenp · #10 Post by **jeroenp** » Wed Jan 05, 2005 9:26 am

Solved - at least partially.

Seems my preload was hosed. Not sure if I was the cause or that the initial preload was bad.

Installing with a vanilla XP + SP2 + IBM drivers now works great.

Case closed.

--jeroen

JohnDrake · #11 Post by **JohnDrake** » Thu Jan 06, 2005 12:03 am

One other thing...turn the system over, check to see if the hard drive retaining screw is in place. If it is not...the drive can work its way out over time...and result in random errors...

jeroenp · #12 Post by **jeroenp** » Thu Jan 06, 2005 7:54 am

JohnDrake wrote:One other thing...turn the system over, check to see if the hard drive retaining screw is in place. If it is not...the drive can work its way out over time...and result in random errors...

That was one of the first things I checked. It was there, so the HDD had no chance to move itself out.

But thanks for the tip!

T42p Q1U issues - HDD problem?

T42p Q1U issues - HDD problem?

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