Another great IBM repair job...really!

Message

#1 Post by **underclocker** » Wed Oct 15, 2008 10:14 pm

By far, the majority of my experiences with IBM EZServ have been good ones. I recently had another typical experience.

The backlight on my ThinkPad went out.

- called in the problem on Monday
- had the box on Tuesday morning
- returned the laptop to IBM EZServ the same day
- checked the status Wednesday afternoon via link emailed to me by EZServ
- it stated the repair was completed at noon and returned to the customer
- I had the perfectly repaired machine by 10 a.m. on Thursday

Unbeatable.

#2 Post by **schen** » Wed Oct 15, 2008 10:25 pm

Which is precisely why I always bought ThinkPads if possible when I work in IT! My experiences with the Dell folks..... hit or miss.....

Experiences with Compaq.....

dr_st · #3 Post by **dr_st** » Fri Oct 17, 2008 9:17 am

schen wrote:My experiences with the Dell folks..... hit or miss..... Experiences with Compaq.....

I'm curious - do you refer to experience with the service for their business lines, or consumer lines?

ajkula66 · #4 Post by **ajkula66** » Fri Oct 17, 2008 9:24 pm

My most recent experience with EzServ left a lot to be desired, and I'm being nice here...

However, being that it's the first one that wasn't 1000% after dozens that were, I am cutting them some slack. And hoping that it stays an exception rather than becoming a rule...

#5 Post by **schen** » Sat Oct 18, 2008 12:01 am

dr_st wrote:
schen wrote:My experiences with the Dell folks..... hit or miss..... Experiences with Compaq.....
I'm curious - do you refer to experience with the service for their business lines, or consumer lines?

Business line. At the time, Dell contracted out their service to various local companies. One time, when I was with Texas Tech, an actual IBM tech came out to fix one of our Dells.... weird.

wildchild · #6 Post by **wildchild** » Mon Oct 20, 2008 8:15 pm

I'm starting to fear the worst about the laptop I sent for repair last week. The tracking number I have doesn't give any arrival scan and Lenovo is unable to tell where is my laptop. Their system tells they didn't receive it, 3 business days after when it was supposed to arrive.

meh · #7 Post by **meh** » Tue Oct 21, 2008 11:18 pm

I hope I can say the same about EZserv - I've been laptop-less for 10 days while the depot was waiting for a fan and systemboard for my almost brand-new T400. They should have it back to me by the end of this week hopefully.

Another great IBM repair job...really!

Another great IBM repair job...really!

Who is online