T60 - No Sound

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LiquidR1 · #1 Post by **LiquidR1** » Sat Nov 29, 2008 12:05 pm

Hello,

I'm new here. My T60 running XP Pro stopped playing audio. Device manager shows all audio related drivers with yellow ! marks. I tried installing audio driver from Lenovo site, doesnt work. Tried updating drivers with windows, no success. I tried a search here but couldnt find anything. On other sites, it was mentioned this was a lenovo driver issue, not a windows issue. Therefore a clean xp install would be of no use. The last thing I want to do is reformat and reinstall xp. Please help?

#2 Post by **BillMorrow** » Sat Nov 29, 2008 8:28 pm

did this suddenly happen after working fine for months..?
and without you making and software changes or windows updating itself..?
if so it could be hardware..
OTH if you made some software changes just prior to this happening then look there, first..

welcome to the forum..

LiquidR1 · #3 Post by **LiquidR1** » Sat Nov 29, 2008 9:05 pm

BillMorrow wrote:did this suddenly happen after working fine for months..?
and without you making and software changes or windows updating itself..?
if so it could be hardware..
OTH if you made some software changes just prior to this happening then look there, first..

welcome to the forum..

Hello,

Thank you for the reply. It was working perfect for over a year. Yesterday I uninstalled Norton AntiVirus because the free trial had run out and I was tired of getting constant reminders to purchase. After the uninstall, audio stopped working. I've spent the better part of the past 24 hours trying to find a solution, no luck yet. When I try to get Windows to add new hardware, it's unable to do so and I get this error: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

I went to Lenovo's driver site and downloaded T60 audio features : http://www-307.ibm.com/pc/support/site. ... MIGR-62855, however it did nothing to help.

Brad · #4 Post by **Brad** » Sat Nov 29, 2008 9:10 pm

If possible I would use system restore. Go back in time from the last time it worked.

START/ALL PROGRAMS/ACCESSORIES/SYSTEMS TOOLS/SYSTEM RESTORE

Brad

LiquidR1 · #5 Post by **LiquidR1** » Sat Nov 29, 2008 9:27 pm

Yes, I tried System Restore but my dumba$$ had it disabled this whole time so there are no restore points to go back to. I'm about ready to pull my hair out.

jo2008 · #6 Post by **jo2008** » Sun Nov 30, 2008 5:07 am

Have you also tried updating the drivers with the device manager?

If the automatic option does not work, try letting it search in C:\WIndows\System32. This has helped me a lot with Vista, maybe also does its job in XP.

Another option could be uninstalling the devices in the device manager and reboot to let the system reinstall them again.

Jo

LiquidR1 · #7 Post by **LiquidR1** » Sun Nov 30, 2008 12:22 pm

Updating drivers won't work, I tried uninstalling drivers, rebooting, but windows cannot find the drivers. I attempted using win/sys32 folder but no luck either.

GACrabill · #8 Post by **GACrabill** » Sun Nov 30, 2008 9:35 pm

LiquidR1 wrote: ...Yesterday I uninstalled Norton AntiVirus because the free trial had run out and I was tired of getting constant reminders to purchase. After the uninstall, audio stopped working.

Have you tried using the Norton Removal Tool to get rid of everything related to Norton AntiVirus ?

http://service1.symantec.com/Support/ts ... 3108162039

It requires a reboot after the Removal, and then automatically brings up a browser window at Symantec where you can choose to re-install it auto-magically with what's left of your subscription.

If the audio still doesn't work after the re-boot, maybe the re-install will return things to normal again. That would at least allow another attempt at removing it (with Restore Points turned on).

Good luck.

LiquidR1 · #9 Post by **LiquidR1** » Mon Dec 01, 2008 6:23 pm

Ok tried that, no dice. I'm running out of options.

Here's the wierd thing. My cousin has an identical T60, and he lost his audio as well before I did. He did a reformat, fresh XP Pro reinstall. Now after clean install, not only are his audio drivers still missing, all his network drivers are gone (yellowed out with exclamation points).

Format and re-install XP was my last resort, now that doesn't even seem to be an option. Someone please help if theres anything else I can do to fix this.

GACrabill · #10 Post by **GACrabill** » Mon Dec 01, 2008 9:26 pm

LiquidR1 wrote:Ok tried that, no dice. I'm running out of options.

Here's the wierd thing. My cousin has an identical T60, and he lost his audio as well before I did. He did a reformat, fresh XP Pro reinstall. Now after clean install, not only are his audio drivers still missing, all his network drivers are gone (yellowed out with exclamation points).

Format and re-install XP was my last resort, now that doesn't even seem to be an option. Someone please help if theres anything else I can do to fix this.

Since you are "running out of options", try installing the audio codec named "AC3 filter 1.51a" from here :
http://www.free-codecs.com/download/AC3_Filter.htm

My wife's new T60 from eBay had no audio when playing DVDs with WMP11 after I updated it wth all MS and Lenovo updates. I think that a new version of Intervideo WinDVD that came from System Update screwed up it's audio. After lots of searching, I had to resort to installing the AC3 filter and adjust it's output to maximum to get both WinDVD and WMP11 to play DVDs with audio.

Your problem may be different since I don't remember having yellow exclamation points in Device Manager.

If you resort to re-installing XP, do it from the Recovery partition.

LiquidR1 · #11 Post by **LiquidR1** » Wed Dec 03, 2008 8:04 pm

I am not getting sound from any source, no youtube, video's, etc.. There is sound when I get warning beeps.

I tried uninstalling Soundmax, and reinstalled. It now recognizes previous "other device - Digital Integrated Audio HD Device as Soundmax, however all items under Audio are still yellowed out with !.

T60 - No Sound

T60 - No Sound

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