TP Protection and Warranty Extension Confusion??

T4x series specific matters only
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treker
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TP Protection and Warranty Extension Confusion??

#1 Post by treker » Wed Feb 16, 2005 7:25 pm

I just bought a new T42. I called IBM today to add some extra warranty and protection. I wanted TP Protection (accidental damage) AND extended warranty (manufacturer defect). I think part number 03R0033 is what I wanted but the website is confusing. The description only mentions TP Protection and its accidental damage coverage. Nothing about EXTENDED WARRANTY. I have attached the description below. The title says TP Protection PLUS Depot Service Pak Could someone explain it to this newbie.

TIA
_______________________________________________

IBM ThinkPad Protection - 4 Years Plus 4 Year Depot ServicePac
Your price
$244.80*
IBM Web Price
$288.00*
Availability: In stock**

IBM ThinkPad Protection - 4 Years Plus 4 Year Depot ServicePac

Take advantage of IBM ThinkPad Protection to help reduce unexpected repair or replacement costs due to unforeseen occurrences. ThinkPad Protection provides peace of mind against unintentional, accidental damage to your ThinkPad that is not covered under the standard manufacturer's warranty. ThinkPad Protection is an extensive repair or replacement service covering unintentional damage that is caused by accidents. These accidents are generally not covered under the standard manufacturer's warranty, ServicePac or other IBM extended service offerings. ThinkPad Protection service is delivered through an IBM Depot repair center via the IBM Call Center. ThinkPad Protection covers accidental damage due to power surges, drops or falls, liquid spills and LCD damage caused by a drop or a fall. It features coverage at home, in the office and in transit and includes complete repair or replacement of your ThinkPad. Note: ThinkPad Protection is only available at the time of purchase of the ThinkPad. ThinkPad Protection is available as a depot only repair service. * For information regarding IBM's Statement of Limited Warranty, call 1 800-772-2227 or contact your reseller. Copies available upon request.

Features and Benefits:


* Helps reduce unexpected repair or replacement costs due to unforeseen occurrences
* Covers unintentional, accidental damage due to power surges, drops or falls, liquid spills and LCD damage caused by a drop or a fall
* Combines flexible coverage terms (2, 3 or 4 years) with Depot or Onsite ServicePac repair service to meet your individual needs


General
Model name 03R0033
Treker
IBM ThinkPad T42 2378 FVU 1.7GHz SXGA 768Mb 40Gb
Lenovo X61 CTO-7675 2.0GHz XGA 2Gb 320Gb XP Pro Logitech VX Revolution

Leon
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#2 Post by Leon » Wed Feb 16, 2005 7:35 pm

TP Protection HAS to be bought with a concurrent (or longer) period of either on-site or depot coverage.

BTW, 4 years is the max they sell for Protection, 5 years is the max for warranty.
Last edited by Leon on Wed Feb 16, 2005 10:21 pm, edited 1 time in total.

treker
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Joined: Thu Jan 06, 2005 4:35 pm
Location: Arizona

#3 Post by treker » Wed Feb 16, 2005 8:00 pm

The title says 4 Year Depot Service Pac. Is that the same thing as Extended Service (for manufacturer defects)?

The web site shows two categories: ThinkPad Protection and the another one is the IBM ThinkPad Protection - 4 Years Plus 4 Year Depot ServicePac. What is the difference? There is about $80 difference in price IIRC.

Thanks for clearing this up.
Treker
IBM ThinkPad T42 2378 FVU 1.7GHz SXGA 768Mb 40Gb
Lenovo X61 CTO-7675 2.0GHz XGA 2Gb 320Gb XP Pro Logitech VX Revolution

Leon
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#4 Post by Leon » Wed Feb 16, 2005 9:44 pm

I'm not sure what you're looking at unless you send me the links... but I will guess:

If the title starts with "Protection" it is for accident/damage protection. The one that is $80 less is probably for a shorter period......or the difference is whether they combine it with depot )cheaper) or on-site service (they must match)

treker
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Posts: 140
Joined: Thu Jan 06, 2005 4:35 pm
Location: Arizona

#5 Post by treker » Wed Feb 16, 2005 9:55 pm

https://www-132.ibm.com/webapp/wcs/stor ... er=03R0033
https://www-132.ibm.com/webapp/wcs/stor ... er=03R0032

The first one is $244, second is $322. What is the difference?

I just want accidental AND manufacturer defect coverage for 4 years. My original warranty is only 1 year. What do I have to order to get BOTH coverages?
Treker
IBM ThinkPad T42 2378 FVU 1.7GHz SXGA 768Mb 40Gb
Lenovo X61 CTO-7675 2.0GHz XGA 2Gb 320Gb XP Pro Logitech VX Revolution

Leon
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Posts: 1796
Joined: Wed May 26, 2004 6:04 pm
Location: Boston, MA USA

#6 Post by Leon » Wed Feb 16, 2005 10:24 pm

ok... got it.... either one extends a depot warranty for a longer period of depot AND includes Protection.... the cheaper one is for upgrading a machine that has 3 yr . warranty already... the more expensive one (the one that you need :-( ) , is for upgrading a machine that has only one year warranty......buy it and you will have both (it is a VERY good deal! :-) )

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