Can't Connect to Clear with Intel 5350 WiMAX Link

[stutzmanryan]

T500, Win 7 32.

I get the following error message when trying to connect to the Clear WiMAX network. Talked to Clearwire support for over an hour and they could not have been less helpfull. Anyone have any ideas?

Connection status: Disconnected
Cause: DHCP server not responding.
Error code: 031
Recommended action:
The DHCP server on this network failed to respond to the request your system made for automatic IP address configuration. To force another request, click Repair. If the problem persists, contact your network administrator.

If the problem persists, contact your network administrator and provide the troubleshooting information below.


Adapter Details
***************
Adapter name Intel(R) WiMAX Link 5350
Adapter type WiMAX
Adapter speed 100.0 Mbps
Adapter status Enabled
Connection Status Disconnected

TCP/IP Settings
***************
DHCP enabled? Yes
Append parent suffixes of the primary DNS suffix? Yes
Register connection's DNS suffix in registration? Yes
Register connection's DNS suffix in DNS registration? Yes
Enable LMHOSTS Lookup? No
NetBIOS setting "Default"

Wireless Settings
*****************
NSP Name Clear
Profile ID 2

Security Details
****************
Disable file and printer sharing? Yes
Enable windows firewall? Yes
Disable internet connection sharing? Yes


System Information
******************
System model 2241AY9
BIOS version 6FET81WW (3.11 )
Operating system version Windows 7
Access connections version 5.42

Global Settings
***************
Network
-------
Allow all users of this system to switch to any existing location profile -> No
Allow the wireless LAN radio to be turned off when inactive -> Yes
Enable autodeletion of unused profiles -> Yes

Notifications
-------------
Show ThinkVantage Access Connections status icon in task tray -> No
Show wireless status icon in task tray -> No
Display the progress indicator window when a profile is being applied -> Yes
Show Access connections Gauge in task bar -> Yes

Preferences
-----------
Enable sound effects -> No
Do not show balloon tips from the Access Connections system tray icon -> No
Do not show balloon tips from the Access connections deskband -> No
Show WiMAX page as default on Main GUI -> No


Automatic location profile switching list
*****************************************

Include Ethernet connections in automatic switching and prompt me to save Ethernet ports -> Yes
Preferred Location Of WLAN -> No
When no other connections are available, connect through Wireless WAN or WiMAX -> No
Wireless priority list
----------------------
Selection Priority Location profile name Connection order Connection details
------------------------------------------------------------------------------------------------------------------------------------------------------------

Yes 1 LAN Ethernet 1 saved port(s)
Yes 2 R4J9F Ethernet, Wireless LAN 0 saved port(s), SSID: R4J9F
Yes 3 University of Washington Wireless LAN SSID: University of Washington



Log File
********

Debug Log is enabled

[EOMtp]

Typically, unless one (the "client") has a static IP address, when one connects to a network, the network's DHCP Server assigns the "client" an IP address for the duration of the session. Absent a valid IP address on the target network, there is no way for the "client" to communicate through that network to the rest of the world, i.e., the Internet or the intranet on that network.

That ClearWire is not assigning you an IP address can be due to multiple factors:
-- Your device is not properly "authorized" on their network,
-- You are not "communicating" with them for whatever reason, e.g., no signal,
-- Their DHCP Server is down.

If you have signal and if their system is functional, then the likely situation is that your device is not properly authorized for their network and authentication is failing. [Sometimes authentication failure is denoted explicitly, and sometimes it is implicit in the inability to receive an IP address from the DHCP Server. I don't know how ClearWire "reports" the failure to authenticate.]

One way or another, the solution will reside with how your are "seen" by ClearWire. Given that your connection parameters are correct, I do not think you can resolve the issue without speaking with them and determining what they are "seeing" as you try to connect.

[stutzmanryan]

Thanks EOMtp. Apparently the MAC of the card is blacklisted by Clearwire, so you were spot on. So much for the cards on eBay not being engineering samples. Oh well, I just ordered a real one from ibm for $138.