T42 Video Failure

[jparr]

Well, it has _only_ taken two months, but IBM sent me an email yesterday informing me that my new motherboard is at the service depot. Now I must point out that the email was not from the service personnel, but rather from the GM of IBM Bahamas whom I escalated the problem to. The service center was rather surprised when I showed up this morning with my dead plastic brick, since they hadn't contacted me. The unit should be repaired and ready for pick up tomorrow at 3PM. Time will tell....

[JHEM]

We're all waiting to hear the outcome and I'll be the first to offer to come test drive it!

Regards,

James

[scillyisles]

Interesting jparr's experience seems to mirror mine - nothing seemed to be happening with IBM reporting that the system board was still on back order. Eventually I got fed up of being told this and contacted Customer Marketing/Customer Service - they were appalled by the level of service I'd received and 48 hours after receiving my complaint my laptop was back with me repaired.

[jparr]

The subject says it all. I picked up my T42 today after they replaced the motherboard, and now the right palm rest creaks, and the laptop makes a buzzing noise anytime the screen updates. If I open notepad, or any other window is displayed, and drag it around the screen, the laptop makes a buzzing or whining sound. It is very annoying, in my office with AC going and three servers. Will probably be terrible when I get it home in a silent house. Also, there is now a hair that seems to be _IN_ the lcd screen. It sits right over the Windows taskbar in the center of the bottom edge.

All in all a simply horrible experience. Anyone wanna buy a 2378FVU? Dude, I think im getting a Dell. ;-D