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T400 error code 0000 - Read Verification Failed

T400/410/420 and T500/510/520 series specific matters only
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Tommy the cat
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T400 error code 0000 - Read Verification Failed

#1 Post by Tommy the cat » Sat Mar 20, 2010 7:03 am

My brothers Thinkpad T400 (which he got from me), suddenly doesn't start up anymore. When started up normally, the system hangs just after the Vista logo (just before you have to enter your password or use your finger :) ). In safe mode the system hangs here:

Image

I've let PC-doctor do some analyses:

PCdoctor (only screen with failure):
Image

The system is still under warranty, so I called Lenovo. They replaced the motherboard, but that didn't solve the problem. The technician thought that it was a software problem and that I had to reinstall Windows (and then I could get a bill for the service...), but also introduced the possibility dat it could be the hard drive (what I think PC-doctor indicated in the first place..). So he ran a BIOS hdd analyses, although he couldn't wait for the results:

Bios:
Image

Question
I think it's obvious that the hard drive disk has a read error. However I wonder if this problem is hardware or software based. Before I approach Lenovo again, I want to be sure it isn't software that I could resolve myself. That could get me a bill...

All tips and remarks regarding my problem are welcome :).

Bad sector
Is it likely that I can resolve the problem with software without losing data, when it turns out to be a bad sector?

Data backup
In case the problem is 100% hardware, the HDD has to be replaced. How should I backup my data? Is it a good idea to try to boot from a external media source to try to approach the faulty HDD?

Some background info
Google Learns that the 0000 error code also occurs when the laptop freezes from time to time. So I think it could be related to corrupted section of the HDD, which causes a freeze when addressed.

SpinRite seems to be a possible solution?

The only thing IBM says about this error is this, but I think that doesn't relate to my problem.
X301 [current, not in use yet]
X300 [current, going to give it away (perfect condition)]
T400 without led [sold]
T61 14,1 [replaced]

Harryc
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Re: T400 error code 0000 - Read Verification Failed

#2 Post by Harryc » Sat Mar 20, 2010 8:15 am

Your hard drive is toast. Get an external USB laptop SATA Hard Drive enclosure and put your old drive in it to try to retrieve data while attached to another machine. Meanwhile, call Lenovo and get a drive. In the States it is a CRU (customer replaceable unit) and it is shipped to your home.

Tommy the cat
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Posts: 51
Joined: Wed Nov 05, 2008 7:20 pm
Location: Wierden, Netherlands
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Re: T400 error code 0000 - Read Verification Failed

#3 Post by Tommy the cat » Sat Mar 20, 2010 8:45 am

Thanks for your reply.

Given your experience and knowledge, I have no doubt your conclusion is accurate. I am glad it's not a software problem, so that I didn't call for Lenovo's service for nothing. I will contact Lenovo next monday and seriously consider your proposed method about saving some data.
X301 [current, not in use yet]
X300 [current, going to give it away (perfect condition)]
T400 without led [sold]
T61 14,1 [replaced]

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