How to figure out my screen's FRU?

[albo]

@grandmaster: 1) you seem to forget that LENOVO WARRANTY SERVICE STOLE FROM ME AND LIED TO ME ABOUT IT. I'm not sure of the laws here in Panama, but such actions are punishable in the US by a court of law. So am I being unreasonable? No. Will I actually get a full new system in reality? No to that too. The reason I won't is that I'm not willing to go to court, etc. If I were, then I think I could get that and more.

2) And regarding ANYthing being fair here, I have been through a totally ridiculous nightmare, and have been without the system I paid for for a couple months now. By the time I actually get everything re-installed it will have been 4 months or more.

3) The only thing they FAILED to do was to lift my wallet in addition to my screen as I was leaving their office. If you had your parts stolen by a store, would you continue to trust them to manage all the parts they were supposedly going to re-install in your system? You're either Jesus or a crackhead, not sure which.

In the end, I'm going to live with an inferior screen and wifi card for a couple more months (I'm leaving town tomorrow, no time to deal with this now). I think lenovo will compensate with a netbook or something. I'll report back with details.

[Navck]

I would really just ask them to leave the LCD with you, order the subcard overseas and ask for compensation...

[albo]

Navck,

Thanks for your reply. Yeah, in essence, that's what I'm going to do. Just that there will be 2 months with my current setup cause i'm not going to waste my time with this stuff when i have more important things i have to be doing. In that time, lenovo will send me the sub-card.

thanks again.

[GrandMasterKhan]

Y so angry at me braddah? I'm just being objective and realistic. Can understand your anger but its not me who did you wrong braddah! Lenovo's contractor did you wrong not Lenovo itself. Sure they will make good on it. I think if you were in a first world country this would not have happened.

[thePCxp]

Lenovo's contractor did you wrong not Lenovo itself.

I totally agree with you on that .

albo, listen to that quote above because it's true. Lenovo had nothing to do with this so you should stop blaming Lenovo for this. If you were about to take someone to court it would be the place where you sent your T400 to be repaired, not Lenovo.

[albo]

I get fired up because 1) you're wrong imho, and 2) because you make light of robbery!

This is a *CERTIFIED* lenovo warranty provider. Lenovo is responsible for the services provided. They don't sell warranties saying, "hey, you can get your computers repaired at all these places, but we have no idea what kind of quality you'll receive!" No, they say they will service your warranty around the world, guaranteed.

If you pay me to build your house, and I sub-contract to someone who cuts corners and your house falls down, what do you say to me when I say, "hey bra, not my problem! It was the sub-contractor!" No - your contract was with ME, not with the sub-contractor. Hence I am responsible, and hence Lenovo is responsible. I'm sure I could find some legalese somewhere to make my case if I had the inclination.

Regardless, makes no difference. Lenovo knows they're responsible, so they're supposedly making it up to me. We'll see.

[Navck]

This is what should happen: You keep the LCD with you, get the subcard later. Install it yourself so you won't have to deal with the incompetence of the contracted repair services (Look, I don't trust ezserv after what they did with my T43. So I maximize on my onsite warranty usage.) and then ask for compensation for:
Incompetence of the service location.

However, with your time constraints I wouldn't be able to say anything for or against on the issue of Lenovo's response. I can only say that they've handled it competently compared to what you might have to deal with from Dell or HP. Ask for compensation, but I wouldn't push that too hard. Heck if they give you a X100e or something then its more than what I expected. (Heck if they gave you a X100e that'd be going above and beyond in terms of compensation.)

But this is from someone who wasn't able to get their Flexview panel replaced with their T43, but did get their LCD replaced on the T410 in a timely, professional manner.

[GrandMasterKhan]

Braddah, all I'm saying is to ask for a T410 or x100e as comp is ridiculous. Maybe a coupon on your next purchase or some kind of discount on a future purchase along with reimbursement for extra costs you might have incurred would be reasonable. Reminds me of people suing for $1M on a fender bender blaming all kinds of neck injuries etc. but also playing basketball, golf, swimming, surfing, etc. Frivolous. The repair center is probably also authorized by HP, Dell , Acer etc. That is how it goes as they are a contractor. Maybe the PC companies should be more selective. Toshiba actually has a rating system for their contractors with reviews made by customers. I'm on your side Braddah. Just trying to curb your irrationality. I would award you repair to your original state for your machine and an extension of your warranty for time lost plus maybe a few extra monnths and maybe $50 to $100 coupon for future purchases. That's it. More than fair.

[albo]

I hear what you're saying, Grandmaster, but again, you're wrong imho. Theft should not be punished only by what the actual damages are. Theft is subject not just to loss compensation, but punitive damages as well. Otherwise, there would be no real incentive against it - steal a bunch of stuff, and just return what you get busted for. Regardless, the damages here are greater than what I'm asking for.

You make it sound like asking for a $400 compensation for being stolen from, delayed, bothered, aggravated, etc is out of control. I've had months of delays and many screw ups by both lenovo and it's contractors. You make it sound like a simple little case where I'm trying to get as much as I possibly can squeeze from the situation. You imply that I haven't been inconvenienced or wrong or STOLEN FROM at all. However, a computer consultant probably pulls in that cash in a couple hours. I've had MUCH more than a couple hours delay in this whole fiasco.

And while I sound angry on this forum (and I am angry), I've been very cordial on the phone with all the folks I've been speaking with, since they're not the ones who actually ripped me off.

The timeline:
April 9th: Warranty service puts virus on my machine, and erases the history of it so as to cover their tracks. Tells me microphone will be ready in a couple weeks.
Early/Mid-May: Microphone finally arrives (2 weeks late) and is installed. Screen and Wifi card stolen. Tech responds "No" when I ask if he replaced screen. Call tech a few days later, and he insists he did not replace screen.
May 26th: Wrong FRU screen (the one i specifically did not request) arrives in mail, along with bezel etc. from lenovo.
May 27th: Tech arrives at house, starts to install new screen, only to find Lenovo did not ship the inverter sub-card as they had specifically promised to do.
May 28th - July 31st: Still living with wrong screen and wifi card.

So, I've spent too much time justifying to you why I'm right and you're wrong. Those will be my last words on the matter - I'm happy to agree to disagree.

[GrandMasterKhan]

Braddah I and the others are on your side. Firstly its those darn bannana republic repair place who are thieves that are the root cause. If it happened to me you better bet I would call 5-0 on them. You need to probably quantify loss business revenues to be awarded punitive damages if there is such thing down there. IMO, this is all a case of targeting the deep pocketed gringo. Shipping them up to Guantanomo and waterboarding those clowns to get to the truth would be utopia. All joking aside, you need to get 5-0 to make a report before you can sue.

[albo]

I hear what you're saying, but lenovo will make them pay more dearly than any cop would down here. By going through this process with lenovo, Lenovo has put this issue on their radar with this service provider, and they're going to have to answer for it. Lenovo has already spent $$ trying to resolve this issue by fedex'ing parts to me in Panama, and I doubt they'll be happy with the provider for that. So, I think that, by going through the channels I have, the warranty provider here will get their due. Plus, I have neither time nor inclination to deal with cops in panama.

[albo]

here's the latest:

lenovo finally is putting the sub-card in the mail to me in Panama. doesn't much matter when, as i won't get to it until the end of july.

After discussing things with the rep, he had agreed that an inexpensive netbook would be appropriate compensation. I spec'd out a s10-3 with a 3-year added warranty to be sent to my location in bolivia (total value with coupons was $411). They then counter-offered, saying they could give me a refurb s10-3 shipped to the US (value $273). We finally settled on a new s10-3 shipped to the US with no extra warranty (total value with coupons $305).

I feel ok about this, not great, but i'll be p*ssed if the thing breaks in year 2. I have to think that lenovo feels d*mn good about the deal too, knowing that someone could have really raked them over the coals for this.

[bradsh]

wow, i can't believe they gave you anything. believe me when i say most manufacturers would rather tell you to go screw yourself and then crush you with their team of lawyers.

[Navck]

wow, i can't believe they gave you anything. believe me when i say most manufacturers would rather tell you to go screw yourself and then crush you with their team of lawyers.

Agreed, you got yourself another laptop out of that, I'd say that is above and beyond anything other companies would do.

[albo]

Update: Received the LED sub-card today (2+ months after the incident). The rep *still* has not shipped the netbook to me. As they refused to ship internationally, I gave them a US address about 2 months ago. They delayed and delayed shipping the netbook to that address, more than 1.5 months of delay or so, until that address no longer worked for me. I am now located internationally again, and they refuse to ship it to me in Panama unless I pay the 10% duty on the shipment myself. I have an APO address to which they could ship, but they refuse to ship it to the APO.

The ridiculous saga continues. I should have just taken them to court (sigh).