x200 ultrabase usb not working

[calchan]

hello i just got an x200 ultrabase, everything else works. all but the 3 usb ports on the back of the dock. i plugged in mt mouse and speakers and both are not getting any power. i also tried to plug in an external hardrive and it wouldn't recognize it. can anyone help me, i tried looking online but cant find much.

[billp117]

You need to run Lenovo's update software...providing you are running Windows. That may solve your problem.

http://www-307.ibm.com/pc/support/site. ... pdate.html

[calchan]

i have ran the "think vantage system updater" and it downloaded a couple things but the usb ports still don't work. could it be a defective unit?

im on windows 7 ultimate if it matters

[billp117]

Look at system properties...see if they are flagged. If they are flagged...remove the USB ports and restart to see if they load correctly.

[billp117]

Yes...it could be defective. It should be under warranty.

[calchan]

argh this is annoying.

[billp117]

Did you run Windows update? Just a thought...

[calchan]

i am trying to find the s/n so i can see if it is under warrenty and where do i find it? is the s/n and stuff on the sticker on the box it came in or is it on the dock it self. i tried them but its saying theres no information. i bought this off ebay, brand new un-opened. il try to update windows

[billp117]

Call Easy Serv...

http://www-307.ibm.com/pc/support/site. ... -SERV.html

They will walk you through the process and may even help you get it working.

Good luck...Bill

[billp117]

BTW...I bought four of them on eBay. They all worked perfect.

[calchan]

is there a need for a driver for the ultra-base? i have been looking on line for a driver and i cant find any. when i turn my computer on the mouse gets power the light turns on but when windows loads the mouse stops getting power. so i dont know what is going on.

[calchan]

got them to work called tech support got transferred a couple times but got them to work. ended up uninstalling all the usb drivers on my laptop and then restarting my comp and let it reinstall of of them again.