Again international warranty

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bapou · #1 Post by **bapou** » Tue Mar 08, 2005 6:18 pm

Hello,

In the moment I try to buy a X40 2371-97U notebook directly from IBM.
This model has a Limited warranty 3years/1 year battery EasyServ

I asked the sales representative if the warranty is international and will be valid when I'm back in Germany and he told me that this is not the case and I have to buy the extension 3YR TPP GLOBAL MODELS PLUS for $152.10.

In this forum I often read that all the IBM warranties are international, therefore I called another guy at IBM . He also told me that the 3year warranty which comes with the X40 2371-97U is only valid in the US.

Should I believe IBM and do I have to buy the extra international warranty ?

I would be happy to get an answer soon because I would like to place the order as soon as possible.

Thank you very much.

Thomas

P.S.: It is worth to call the sales representative more than one time. The second quote I got was $600 cheaper.

JHEM · #2 Post by **JHEM** » Tue Mar 08, 2005 6:27 pm

Thomas,

See: http://www-307.ibm.com/pc/support/site. ... MIGR-54264

The sales reps are wrong AFAIK, but it would probably be best if you were to call back and ask to speak to a supervisor.

Servus,

James

bapou · #3 Post by **bapou** » Wed Mar 09, 2005 11:29 am

Dear James,

Thank you for the link to the IBM document.
It seems that the warranty is really limited to the US.

In the document in part 1 I found the following:
"Unless IBM specifies otherwise, these warranties apply only in the country or region in which you purchased the Machine."

I called IBM-Germany and they also told me that I have to buy an international extension.

Now I will ask the sale rep. if I can add the international extension later.
So I could check IBM-Germany with the serial number again before I buy the extension.

If anybody knows more about the warranty question I would be happy to hear from you.

Thomas

beerak · #4 Post by **beerak** » Wed Mar 09, 2005 11:49 am

A guy at "IBM Czech" told me service is international and although I have 1 year limited warranty, he said there is no problem to apply 3 years common in Czech.

My friend has "LOCATION: United states" in warranty status, he had troubles and IBM Czech repaired it under warranty (motherboard change) without any problems.

beerak · #5 Post by **beerak** » Wed Mar 09, 2005 11:54 am

one note, the 3-Yr ThinkPad Protection for Global Model Plus Machine is a type of insurance only. It means when your IBM is somehow destructed. When you spoil a liquid there etc.

It is not a standard warranty. I think guys in Germany are wrong. I do not know if they wash their hands in Germany or the guys in Czech are the best. But the fact is that my friend has his T40 repaired.

MobileGuru · #6 Post by **MobileGuru** » Wed Mar 09, 2005 11:58 am

The warranty coverage IS worldwide. The only exception to that rule is typically with country specific HelpWare upgrades. For example if I bought a HelpWare upgrade to onsite for my X40, that onsite would only be valid in Canada, but the base warranty would be anywhere in the world.

G.

bapou · #7 Post by **bapou** » Wed Mar 09, 2005 12:50 pm

Thank you very much for your help.

Now I ordered a quote without this special protection packet.
When the X40 is arrived I still have 30 days to check more details with IBM Germany using my serial number,

Best regards,

Thomas

beerak · #8 Post by **beerak** » Wed Mar 09, 2005 1:18 pm

bapou wrote:Thank you very much for your help.

Now I ordered a quote without this special protection packet.
When the X40 is arrived I still have 30 days to check more details with IBM Germany using my serial number,

Best regards,

Thomas

Click here http://www-1.ibm.com/servers/support/ma ... arranties/ to warranty lookup, if status is still "in warranty" then German guys from IBM must repair your machine.

selvan777 · #9 Post by **selvan777** » Sat Mar 12, 2005 2:26 pm

Based on my experience with this X20, I don't see a need to purchase any extended or additional warranty.

beerak · #10 Post by **beerak** » Sat Mar 12, 2005 7:39 pm

selvan777 wrote:Based on my experience with this X20, I don't see a need to purchase any extended or additional warranty.

Coincidence is very powerful ...

Noone knows ...

selvan777 · #11 Post by **selvan777** » Sun Mar 13, 2005 1:33 am

beerak wrote:
selvan777 wrote:Based on my experience with this X20, I don't see a need to purchase any extended or additional warranty.
Coincidence is very powerful ...

Noone knows ...

Tried experience is better yet.

Again international warranty

Again international warranty

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