Depot service - possible to escalate?

[Mike02906]

I sent my T510 in for depot service because the internal wireless card isn't working well (and never has). IBM verified the problem. They replaced the system board and wireless card and inspected the antennas. The tech then called me, saying it still wasn't working and they wanted to re-image the disk. That didn't seem reasonable to me, so I asked him to escalate it, and he said he'd have someone else there look at it.

Can anyone advise me, are there levels of service techs at the repair depot, and am I likely to have any success by insisting that they fix the problem without doing a re-image of the disk? Any other advice on this will be welcome, especially by those who have had similar problems and/or know the Lenovo/IBM repair bureaucracy.

THANKS!
Mike

P.S. The problem is that the internal WiFi won't connect unless the signal is > -70 dBm, and even if it connects, it soon disconnects.

[bill bolton]

and am I likely to have any success by insisting that they fix the problem without doing a re-image of the disk?

IMO, no...... but you can keep trying and see what happens.

They may just test it with a factory OS image... if it works then and you have declined a re-image they could well return the ThinkPad to you "as is" and leave you to sort out the problem with your OS configuration.

In general, its always a good idea to make an image copy of your OS before you send any system in for warranty attention. Some here will advise removing the HDD before sending it in, unless you are pretty sure the problem is with the HDD.

Cheers,

Bill B.