W7 is Unable to determine your system configuration

[mpcook]

Since upgrading to Windows 7, on two TP's, I cannet get the Lenovo website to detrect my system. I get the error below every time. It seems to install an Active X control, but doesn't work. I have the latest java, and have Active X allowed in the security settings. Any ideas anyone?
Thanks
Mike

Our apologies
Unable to determine your system configuration. Please use your browser's Back button to return to the previous page and navigate manually.

If you are not using Microsoft Internet Explorer
You may be receiving this error because your browser does not support ActiveX controls.

If you are using Microsoft Windows XP Service Pack 2
You may be receiving this error because you need to install an ActiveX control.


To install the ActiveX control and take advantage of this IBM Support technology:

1. Click the security warning that appears at the top of this window. The warning will appear in a yellow box and should read: "The previous site might require the following ActiveX control: 'IBM Access Support' from 'International Business Machines, Inc.'. Click here to install." After you click this warning, a menu will appear.

2. Click "Allow this page to install ActiveX controls".

3. Follow the instructions that appear to finish installing the ActiveX control.

[topmahof]

i guess the first thing is to make sure you're using the right version. windows 7 needs version 4.00.0024. go to control panel, programs and features, scroll to system update and to the right it will tell you which version you have. xp used version 3. if you have anything other than version 4, uninstall it and download the version above. i'm thinking that you have version 3 for xp and that's why it's trying to install an activex control.

[mpcook]

I have version 4 of System Update, and everything is updated excep the fingerprint software, which I do not use.

[topmahof]

are you using the toolbox to determine the config? i just put 7 professional on an x32 and i installed toolbox. well, it wouldn't work right for me so i uninstalled it. i want to put it back on and i just haven't done it yet. i downloaded pcwizard to determine the config. i'll put toolbox back on and post back.

[mpcook]

Both Toolbox and System Update work fine. It is when I go to the website and click on the button to automatically to detect my system that it fails.

[Harryc]

Mike, I would report it as a problem. I am not on W7 at the moment, but I will check it later on.
http://www-307.ibm.com/pc/support/site. ... yle=lenovo

[mpcook]

Mike, I would report it as a problem. I am not on W7 at the moment, but I will check it later on.
http://www-307.ibm.com/pc/support/site. ... yle=lenovo

I reported it on the website. I am curious if anyone running Windows 7 is able to get the website to "detect my system".

Mike

[topmahof]

i tried to get it to detect my system but it won't even let me enter a model number or register the click. nothing. i can navigate the site and choose the different options at the top and the page will go to where i clicked but it won't register the mouseclick when i click on detect my system. x32 with windows 7 professional upgrade from xp.

[topmahof]

it does the same thing for me with xp. this x32 has another hdd in the base with xp on it. so i booted up xp and went to the same place and the exact same thing happened. i can't enter a product number, doesn't register the click.

[topmahof]

sorry, i was in a different place. now when i do it it gives me the exact same dialog that you said above.

[topmahof]

same thing in xp. same dialog.

[mpcook]

same thing in xp. same dialog.

I thought it might be a Windows thing, but since it happens with XP for you, maybe it has to do with Java or some setting in IE.

[topmahof]

it works in xp again. i had to have automated solution inline executive. but it still doesn't work in 7. i even disabled the security settings and it installed an add-on but it didn't say what add-on. and then i got the same dialog box. maybe somebody will jump in here and say whether it works in their windows 7.

[mpcook]

Here is my reply to Lenovo's reply:

To: 'elecqaus@us.ibm.com'
Subject: RE: <Commu>:Lenovo email response to PRID#:CR%DDBB-892QAWCR%

Thank you for your reply. I have tried all of the things you mention in your email. I am using IE8 with Windows 7 installed from Lenovo disks on my T400s. I also have a retail Windows 7 install on my X60s with IE8. Both have the same problem in that your website cannot detect my system for warranty status or driver downloads. I do not get a prompt to install the Active X control any longer, so I think it is already installed, but not working. If you can send me the control, or it's name, maybe I can see if has been installed. I have all of the security on Active X controls turned off as well, so it should install and run. It has worked fine in Windows XP on both of these Thinkpads, so I suspect an incompatibility with Windows 7.

Thanks for your help in advance,
Mike

--------------------------------------------------------------------------------
From: eqasend [mailto:eqasend@us.ibm.com]
Sent: Tuesday, September 07, 2010 1:18 AM
To: mpcook@anactics.com
Subject: <Commu>:Lenovo email response to PRID#:CR%DDBB-892QAWCR%


Dear Mike Cook,

Thank you for your feedback. Please make sure that you are using Internet Explorer (IE) to ensure the website to "Auto detect" your system. If you are using IE and still did not work, kindly clear your cookies and cache and try again. You will need to install the ActiveX control for the "Auto detect" function to work.

Please do feedback to us if the solution helps.

Thank you for contacting the Lenovo Web Content Team.
http://www.lenovo.com/support
09/07/2010 - DDBB-892QAW

Get help or participate in Lenovo Forum.
http://forums.lenovo.com

Your original question:
I am unable to get website to "detect my system" since I
installed Windows 7 Lenovo recovery disks.

http://www.lenovo.com/support

[topmahof]

i did everything, deleted browsing history, cookies, turned off security. when i click on auto detect it gives me the same dialog box but up above in ie8 it says to install the active x control. so i do and it gives me the same dialog box. if i do it again, it again wants to install the same control. the name of the control is Automated Solution Inline Executive. being that it wants to install every time i click auto detect, i get the feeling that there's something wrong with the control. like maybe it's not quite installing.

[mpcook]

Here is their reply. We are out of luck I guess.


-----Original Message-----
From: eqasend [mailto:eqasend@us.ibm.com]
Sent: Wednesday, September 8, 2010 03:14 AM
To: mpcook@anactics.com
Subject: <Commu>:Lenovo email response to PRID#:CR%DDBB-892QAWCR%

Dear Mike Cook,

We have checked with the team in charged of the "Auto detect function" and at the moment it is not supported in Windows 7. We sincerely apologize for the inconvenience caused. The development team will be working on this case to enable the Auto detect function in Windows 7. In the meantime, please manually key in your machine-type model into the Product number textbox to search for information related to your product.

Thank you for contacting the Lenovo Web Content Team.

[topmahof]

well, at least we know what's up. thanks for the heads up.