Thinkpad Edge 14 Keyboard Key Shift+r not working

[mmkader85]

Hi,

Im having Thinkpad Edge 14 running in intel i3 and windows 7 professional (32-bit).. Im having a weird problem since i bought this..

When i press Shift+r to put in a capital R in notepad / word / any other typing places it is not showing up immediately as like other keys.. i need to press and hold shift+r for around 3 secs for this to key in.. im using the lappy built-in keys and not using external keyboard.. does anyone have problems of this kind and got it resolved..?

any help please...

Thanks..

[BruisedQuasar]

If you are using factory installed Windows and the Edge is recently new, then it's probably a defect which is covered by warranty. I'd take it back where you bought it for an exchange --provided you bought it locally from a store. If you got it from Amazon.com, it has a 30-day no questions return and refund
or exchange policy. They pay return postage. Just read the policy carefully.

Otherwise, find a local authorized Lenovo service shop & have them repair or replace the keyboard. They are easily replaced. Whatever you do, do it right away. If you can do a retailer exchange that is you fastest and easiest option.

--Bruised

[mmkader85]

If you are using factory installed Windows and the Edge is recently new, then it's probably a defect which is covered by warranty. find a local authorized Lenovo service shop & have them repair or replace the keyboard.
--Bruised

Thanks bruised.. But the problem is not related to the physical failure of keyboard.. The key 'r' is working good.. I tested it with Interactive test in Think Vantage Toolkit.. It seems like a weird problem that not even one in heaven & hell have faced..

[Harryc]

If you boot into safe mode and open up notepad, does the same issue occur? How about when booting a DOS CD or a Linux Live CD?

[mmkader85]

If you boot into safe mode and open up notepad, does the same issue occur? How about when booting a DOS CD or a Linux Live CD?

Hi Harry,

i tried it in Safemode.. Its working good.. but i cant figure out which service/application takes control of it on normal startup..

Thanks,
Abdul

[Harryc]

You'll need to use a tool called msconfig to isolate which driver or service is causing the issue.
http://support.microsoft.com/kb/331796

[mmkader85]

You'll need to use a tool called msconfig to isolate which driver or service is causing the issue.
http://support.microsoft.com/kb/331796

Thanks a million for your guidance.. Resolved now.. It worked fine after i stopped Think Vantage Password Manager Application.. 'Shift+r' is a HotKey to recall password stored in the vault.. i changed it to some other key combination.. I have been struggling with this for almost 3 months..

[Harryc]

Glad to help. It figures it's some Lenovo induced problem. I am not really liking Lenovo applications these days ...

[dr_st]

It does seem utterly ridiculous to assign a hotkey to Shift+letter. If this is the default of the application, I wonder where their QA team was when God was giving out brains.

[Harryc]

I wonder where their QA team was when God was giving out brains.

Good point, and I agree.