TP Software Installer problem

Message

Phil_C · #1 Post by **Phil_C** » Wed Mar 23, 2005 12:40 pm

Hi, All,

The new TP SW Installer hangs as it attempts to access the Web on my R51 1836-Q6U at work. It hangs immediately after clicking "Next" on the Find Updated Packages page. The activity box does not appear. The installer works if I uncheck the Internet option.

I've tried everything --- uninstalling, reinstalling, etc. I can't think of anything unusual running on my system. There's a lot more stuff running on the home A21p where this program runs great.

Ideas, anyone?

Thanks!

#2 Post by **jdhurst** » Wed Mar 23, 2005 1:29 pm

It works for me, and you say it works on your A21. Firewall issue on your R51? Windows XP SP2 turns the firewall on by default where it never did before or never had one. Also Internet settings can affect this (Automatic settings in IE Tools -> Options -> Connections should be unchecked, for example). ... JD Hurst

Phil_C · #3 Post by **Phil_C** » Wed Mar 23, 2005 5:40 pm

I did turn off the WinXP firewall with no luck. IE settings are standard. Both of my TP's have the same OS. The R51 is very new and uncluttered.

This is just weird. No one else here seems to have a problem, so I think I'll have to spend some quality time ruminating over this awhile.

Phil_C · #4 Post by **Phil_C** » Tue Apr 05, 2005 1:35 pm

Well, the problem appears to be the office network. SW Installer hangs on every TP behind our Netgear FVS328 Firewall/VPN router.

But the router is a standard setup. All outbound traffic is allowed. There has never been a problem with any other app. SWI works from home behind a D-Link router OK.

#5 Post by **jdhurst** » Tue Apr 05, 2005 3:50 pm

I put Software on a client T30 behind a Netscreen Firewall / VPN router and it worked fine. You may need to check settings on the Netgear (I am not familiar with Netgear). ... JD Hurst

Phil_C · #6 Post by **Phil_C** » Thu Apr 07, 2005 12:52 pm

I bypassed the netgear router and went directly to the ISP's DSL modem. The SW Installer works fine.

So it is indeed the Netgear FVS328 causing some incompatibility.

All outbound traffic is allowed through the Netgear and there are no unusual settings. I even tried temporarily allowing all inbound traffic, but to no avail.

There is no error message or firewall message. SWI simply HANGS every time before the Web progress message even appears. Win XP Event Viewer shows the hang info exactly the same every time.

I suppose I will take a long shot and call IBM to see if they have any information. Past experience tells me that a call to Netgear will be more than useless.

Thanks for your input.

SeanM · #7 Post by **SeanM** » Thu Apr 07, 2005 7:09 pm

Does the Netgear router have the latest firmware on it?

Phil_C · #8 Post by **Phil_C** » Thu Apr 07, 2005 9:33 pm

Yes, the Netgear was updated recently, but I see that a minor bug fix release is available. I'll apply it next week, but I don't see anything in the short list of fixes that would seem to help.

You never know, though.

I've had trouble with Netgear in the past (with one particular model). But I have 2 FVS328's in different cities permanently connected via VPN and several road warriors that have VPN access to both. The firewall is just a basic setup, nothing unusual. The routers have been flawless.

Phil_C · #9 Post by **Phil_C** » Mon Apr 11, 2005 2:53 pm

Well, the Netgear now has the very latest firmware, but the IBM SWI still hangs every time. I can't think of anything else to try.

SeanM · #10 Post by **SeanM** » Thu Apr 14, 2005 11:26 am

Phil,

Something was just fixed regarding the software installer and routers. Run the software installer someplace where it can update itself, then try it again from the office.

Phil_C · #11 Post by **Phil_C** » Thu Apr 14, 2005 12:02 pm

SeanM,

Thanks for the alert. But there doesn't seem to be a new version posted yet. I did connect bypassing the router, but no updates were found. The driver site still has the same old version.

Where did you see the info about SWI and routers?

strangethinker · #12 Post by **strangethinker** » Thu Apr 14, 2005 9:16 pm

Software installer was fixed so that it can traverse a firewall. It inherits the Lan settings that are set in internet explorer. A new version of Software installer is not required. The fix was done on the IBM server.
Software installer does not currently support automatic configuration scripts. A new verion will support this in the near future.

I have this info from a very good source.

Regards,
Strangethinker.

Phil_C · #13 Post by **Phil_C** » Tue Apr 19, 2005 8:49 am

Well, I tried SWI again today. It still hangs every time. Whatever IBM fixed was not helpful to me.

Would it be worthwhile to call IBM? Is there a particular department where I shoud report this? Perhaps someone here has an "in" at IBM?

JHEM · #14 Post by **JHEM** » Tue Apr 19, 2005 8:51 am

Phil_C wrote:Well, I tried SWI again today. It still hangs every time. Whatever IBM fixed was not helpful to me.

Can you get to: ftp://ftp.software.ibm.com/pc/pccbbs/bp_pc/swientry.xml

Regards,

James

Phil_C · #15 Post by **Phil_C** » Tue Apr 19, 2005 8:59 am

JHEM wrote:
Phil_C wrote:Well, I tried SWI again today. It still hangs every time. Whatever IBM fixed was not helpful to me.
Can you get to: ftp://ftp.software.ibm.com/pc/pccbbs/bp_pc/swientry.xml

Regards,

James

I get to a page that appears to be HTML code. A line at the top reads:

"This XML file does not appear to have any style information associated with it. The document tree is shown below."

The first line of code reads:

<?pkgmgr
version="3.01.0503" releaseDate="2005-03-15" href="ftp://ftp.software.ibm.com/pc/pccbbs/mo ... pm11ww.xml"

JHEM · #16 Post by **JHEM** » Tue Apr 19, 2005 9:39 am

Phil,

I hate to tell you this but, as you can access the FTP I posted, it's looking more and more like a problem on your machine!

Regards,

James

Phil_C · #17 Post by **Phil_C** » Tue Apr 19, 2005 9:55 am

James,

The same hang occurs on my R51, a T42, and a T22 in my office. I have not tried the T's since IBM supposedly fixed something on their server. I'll try the other machines again later when other people get here with them.

And don't forget that when I bypass the Netgear router and connect directly to our DSL modem, my R51 connects perfectly with SWI.

Phil_C · #18 Post by **Phil_C** » Tue Apr 19, 2005 11:30 am

OK, I just tried the SWI on an R51, T42, and T40. The hang occurs every time. It makes no difference if Windows Firewall or Norton Internet Protection are on or off or on with SWI unblocked.

The problem must have to do with interaction between SWI and the Netgear FVS328 router. But, again, there are no unusual settings in the router. No other programs are affected adversely.

I can call IBM, but I doubt I would get anyone helpful with this type of problem. That's why I'm hoping someone here has a connection to someone useful at IBM, and could mention this.

strangethinker · #19 Post by **strangethinker** » Tue Apr 19, 2005 1:16 pm

I am working with IBM on this problem.
Try clearing your internet cache. And let me know if that has any impact. Also can someone who is having the problem post the first 5 or 6 lines of swientry.xml?

Thanks,
Strangethinker

Phil_C · #20 Post by **Phil_C** » Tue Apr 19, 2005 3:05 pm

Clearing the cache in both IE Properties and Firefox had no effect.

What is swientry.xml?

JHEM · #21 Post by **JHEM** » Tue Apr 19, 2005 5:43 pm

Phil_C wrote:What is swientry.xml?

ftp://ftp.software.ibm.com/pc/pccbbs/bp_pc/swientry.xml

Regards,

James

Phil_C · #22 Post by **Phil_C** » Wed Apr 20, 2005 8:59 am

<?pkgmgr
version="3.01.0503" releaseDate="2005-03-15" href="ftp://ftp.software.ibm.com/pc/pccbbs/mo ... pm11ww.xml"
?>
-
<radar>
-
<url post="/radar/request">
http://www-03.ibm.com/pc/support/servic ... ngImpl.wss
</url>
-
<request SOAPAction="""" Content-Type="text/xml; charset=utf-8">
-
<soapenv:Envelope>
-
<soapenv:Body>
-
<getDescriptors>
-
<agent>
<pd method="AGENT"/>
</agent>
-
<queryValue>
<pd method="MTM2"/>
</queryValue>
-
<os>
<gd path="/radar/data/resolve[@method=OS]"/>
</os>
-
<osLanguage>
<gd path="/radar/data/resolve[@method=LANGUAGE]"/>
</osLanguage>
-

</getDescriptors>

Phil_C · #23 Post by **Phil_C** » Wed Jun 01, 2005 9:34 pm

It turns out that SWI had some problems interacting with certain Netgear routers. (This was different than the proxy problem others have had.) An IBM manager saw or was informed of my post here. He e-mailed, then called me and kept in touch over the last few weeks while his team was trying to resolve the issue. He even purchased the same model router for test purposes.

The latest vesion of SWI released in the last few days has solved the problem.

This was a great experience with IBM people. I hope Lenovo does not change this sort of thing as time goes on.

mrdarcy · #24 Post by **mrdarcy** » Wed Jun 01, 2005 11:38 pm

I really don't know what to do. the Software Installer keep crashing whenever i try to find update on Internet. I have updated the latest Bios and Embedded Controller but that didn't help. Any suggestion?

Phil_C · #25 Post by **Phil_C** » Thu Jun 02, 2005 9:17 am

Did you get the latest version of SWI? The device driver matrix still shows the old version, but the link takes you to the new version 3.11.0505.

mrdarcy · #26 Post by **mrdarcy** » Fri Jun 03, 2005 2:40 am

Funny thing happened. The Software Installer doesn't crash any more and frankly, I didn't change a thing!! So wierd!!!
And when it's downloading updates, my internet connection was lost and I pressed Stop, it hangs.
And now whenever I start it, it crash!!!
What the hell is wrong???

johnlusf · #27 Post by **johnlusf** » Sun Dec 04, 2005 3:20 pm

has anyone found a clearcut solution to this problem? i never had this problem until recently and it really bugs me!
thanks

#28 Post by **GomJabbar** » Sun Dec 04, 2005 6:56 pm

While I haven't had these problems, I would suggest the following: Go to Start > Control Panel > Add or Remove Programs. Find 'Software Installer' in the list, and uninstall. Next go to the following site and reinstall 'Software Installer'. Note there is a link to a help page for Software Installer there also.

Update your drivers and software automatically

davidspalding · #29 Post by **davidspalding** » Sun Dec 04, 2005 10:52 pm

Well, I've joined the ranks of the folks having Software Installer problems. I had some trouble with the SFC utility (shouldn't have even looked at it), and had to restore to a system checkpoint of last Thursday night. All is well, but...

SI, if I check the "search the Internet" box, pops up the "Searching the web service" or some such, then ... nothing. No error, no downloaded XML files, NOTHING. It proceeds fine if I tell it not to check the Internet site.

Uninstalled, and reinstalled, the latest version. Nada.

Deleted the application rule in McAfee Personal Firewall. Nada.

All use has been through my router, nothing has changed there.

Cleared Internet cache and files. Nada.

Proxy service? Not being used, Internet settings are straight to the Internet.

My results on SWIENTRY.XML on that FTP site:

Code: Select all

  <?xml version="1.0" encoding="UTF-8" standalone="yes" ?> 
  <?pkgmgr version="3.15.0510" releaseDate="2005-10-10" href="http://download.boulder.ibm.com/ibmdl/pub/pc/pccbbs/mobiles/75pm09ww.xml" ?> 
- <radar>
  <replaceURI from="ftp://ftp.software.ibm.com" to="http://download.boulder.ibm.com/ibmdl/pub" /> 
  <url post="/radar/request">https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortBindingImpl.wss</url> 
- <request SOAPAction="""" Content-Type="text/xml; charset=utf-8">
- <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

Enough people have had this problem. Is this dependent on the Lenovo site being up and alive for SI to function?

davidspalding · #30 Post by **davidspalding** » Thu Dec 08, 2005 12:24 pm

Update: It worked just fine last night downloading the newest ATI Radeon drivers. So ... it must've been a server-side glitch.

TP Software Installer problem

TP Software Installer problem

Fix for firewalls

Software installer through routers

problem solved

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