Anyone having problems with IE constantly crashing?

Message

T41mbi · #1 Post by **T41mbi** » Fri Mar 25, 2005 8:26 am

Just wondeirng is anyone having troubles with Internet Explorer constantly crashing?

#2 Post by **jdhurst** » Fri Mar 25, 2005 1:08 pm

Make sure you have your machine fully patched and re-install the latest service pack. IE rarely ever crashes on me (ie, it closes and sends info to MS). Once in a blue moon, I suppose. ... JD Hurst

tbu3 · #3 Post by **tbu3** » Sat Mar 26, 2005 8:40 am

Your system might possibly be infected with spyware/malware. Try scanning with AdAware, SpyBot Search and Destroy, etc. If you detect anything, I would advise you to use Mozilla Firefox as your web browser. It prevents lots of those malicious programs from infecting your system and its free.

T41mbi · #4 Post by **T41mbi** » Sat Mar 26, 2005 10:00 am

Hi

I am well versed in the area of security and my system is hardened to the MAX... I run NOD32, TDS-3, Adaware Professional among other programs and have no reports of any spyware/trojans/viruses/

I do use firefox, but nonetheless, IE is an integral part of the operating system and whether or not I like it, it is important that it works because I must use it for some things (e.g. certain websites that dont support mozilla)

Marc_G · #5 Post by **Marc_G** » Sat Mar 26, 2005 10:21 am

Try reinstalling the latest service pack that you are running?

JHEM · #6 Post by **JHEM** » Sat Mar 26, 2005 10:51 am

T41mbi wrote:Just wondeirng is anyone having troubles with Internet Explorer constantly crashing?

No, sorry. While I use Firefox for most of my casual surfing, I almost constantly have at least one or two IE windows open on my system in order to access some banking/investment sites that require it.

Regards,

James

mattfromomaha · #7 Post by **mattfromomaha** » Sat Mar 26, 2005 10:52 am

I've been having problems with IE on some of the public computers I use at school crashing since they installed SP2. My guess, as far as I can tell, is that on sites with popup ads (www.omaha.com is the one I notice the most), it seems like the popup blocker is killing IE...I may be wrong, and you may have a different problem, but that's my .02 worth.

Kenn · #8 Post by **Kenn** » Sat Mar 26, 2005 6:32 pm

Regardless of how well-protected your computer is or how knowledgable you are about PC security, my first guess on IE crashing or constantly dropping an internet connection is malware.

I regularly run Adaware, Spybot and MSAntivirus, and I know for a fact that all three together do not catch nearly everything out there (such as the nasty AOL away-message activex .pif link going around). My recommendation is to try hijackthis, or if you haven't installed anything recently, do a system restore to a point before IE started crashing.

Good luck!

tbu3 · #9 Post by **tbu3** » Sat Mar 26, 2005 7:26 pm

I agree with Kenn on doing a system restore. If I were in your shoes and all else fails, I guess I will have to do a reformat.

T41mbi · #10 Post by **T41mbi** » Sun Mar 27, 2005 1:16 am

Hi

I have done numerous system restores & reformats

I have also totally reinstalled windows XP without any IBM software

The exact error i get is a small window pops up and says:

"Internet explorer has encourtered a problem and needs to close. We are sorry for the inconvenience" When I send the error report i get the following message:

http://oca.microsoft.com/en/response.as ... 0e&SID=141

I have reinstalled IE, I have disbaled all third party addons and I still get this error... !!!

Here is my log file from Hijack this

Logfile of HijackThis v1.99.1
Scan saved at 4:15:43 PM, on 27/03/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\WINDOWS\system32\TpShocks.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trillian\trillian.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Administrator\Desktop\HijackThis1991.exe

O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [frymxins] "C:\Program Files\ATI Technologies\Fire GL 3D Studio Max\atiimxgl"
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [BigPondCable] "C:\Program Files\Telstra\Cable Login\bpcable.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C82 Series" /O6 "USB001" /M "Stylus C82"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Update ThinkPad Software - {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - C:\Program Files\ThinkPad\PkgMgr\\PkgMgr.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.sibt.nsw.edu.au
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid= ... lcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v ... 8650927126
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - http://www-307.ibm.com/pc/support/IbmEgath.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E6760E84-EEBE-4353-B088-84F70C40CF5C}: NameServer = 192.168.1.1
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: BigPond Broadband Cable Login (bpcService) - Unknown owner - C:\Program Files\Telstra\Cable Login\bpcService.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Unknown owner - C:\Program Files\Eset\nod32krn.exe
O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: IBM HDD APS Logging Service (TPHDEXLGSVC) - IBM Corporation - C:\WINDOWS\System32\TPHDEXLG.EXE
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

selvan777 · #11 Post by **selvan777** » Sun Mar 27, 2005 1:55 am

I very rarely use IE but am able to view this page in IE with no problem.

d lehmann · #12 Post by **d lehmann** » Sun Mar 27, 2005 2:12 am

Your cable internet logon software may be the culprit. Can you not logon just using windows alone? You should be able to.

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Kenn · #13 Post by **Kenn** » Sun Mar 27, 2005 2:16 am

I don't see anything out of the ordinary with your hijackthis log, though I have to say that I am NOT well-versed in what to look for - this just matches up pretty closely to my own setup, and nothing starkly obvious stands out, as I'm sure you already know.

Are you saying that you've done multiple reformats with a clean version of XP, and you still run into this problem? Even before you reinstall components like Java 1.50 and Zone Alarm?

My only other suggestion is to double-check something you probably already have done - Go to IE, choose "Internet Options," Under the General tab, under Temporary Internet Files choose "Settings..."

Then choose "View Objects." You should have a few ActiveX controls installed. Make sure you know what all of these are. If in doubt, try deleting all of them. Then, restart IE and try again.

Good luck!

selvan777 · #14 Post by **selvan777** » Sun Mar 27, 2005 2:22 am

You can try this analyzer for another opinion:

HijackThis Log file
http://www.hijackthis.de/index.php?langselect=english

Anyone having problems with IE constantly crashing?

Anyone having problems with IE constantly crashing?

Re: Anyone having problems with IE constantly crashing?

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