T4xx on site support info on website ?

[southof40]

Can anyone show me where on the lenovo website the options are shown for maintenance of T series laptops.

I'm in New Zealand. I'm currently on the phone to Lenovo. Am on my third person but although they can quote prices for on-site support (different depending on person you speak to) they can't find a document which specfies the options available.

I'm sure it must be out there some where !

[southof40]

OK to be fair the last person just gave me this URL ...

http://www.lenovo.com/psref/pdf/tabook.pdf

which does include at least a list of possible service options (on page 169).

Unfortunately I've just noticed they are all seem to reference the USA website so not clear how many apply to NZ.

Anyone out there know how to find this out ?

[Colonel O'Neill]

Are you looking for the hardware maintenance manuals?

You can find them here:
http://www-307.ibm.com/pc/support/site. ... 39298.html

[southof40]

@Colonel O'Neill

Thanks for the link. It wasn't actually the hardware maintenance manuals I was after (although they were good to have for future reference) but rather a full list of the service options that were available to buy for a T-Series in New Zealand.

I realised the simplest thing to do would be go through the motions of buying a machine and see the options available for sale .

There's kind of a lot them so I've pasted them at the bottom of this post.

So now my question is can anyone tell me what you're actually getting when you buy one of the following :

• x Year onsite (what if they can't fix the problem onsite - do you get a loan machine ? What promises do they make about how soon they'll arrive 'onsite' ?)
• xYr EXR Upgrade (what does EXR mean ?)
• "express repair" - is that offsite but faster than usual offsite ?
• "Upgrade to 2 yrs Onsite (NBD)" - what does NBD mean ?
• "TP Protection" - is that "ThinkPad Protection under another name ?
• "3 years hard disk drive retention" - what's that mean ? They promise to restore the contents of your drive ?

Would be grateful for an explanation of any of these terms.


For the sake of completeness here goes with the full list of warranty options for T-series on offer today in New Zealand


Base warranty

1. Base warranty: 1 Year Depot/Express Warranty [included]

Warranty services 1 Year

1.[add NZ$39.00] Upgrade to 1 year Onsite Upgrade to 1 year Onsite
2.[add NZ$95.00] TPad Std 1Yr EXR Upgrade to 1 Year ThinkPad Protection
3.[add NZ$131.00] TPad Std 1Yr EXR Upgrade to 1 Yrs ONSITE with 1 Yr ThinkPad Protection


Warranty services 2 Years

1.[add NZ$119.00] Upgrade to 2 years express repair
2.[add NZ$145.00] Upgrade to 2 years Onsite
3.[add NZ$281.00] TP - Upgrade to 2 yrs EXR (addn 1yr) + 2 yrs TP Protection (protection from accidental damage
4.[add NZ$305.00]TP - Upgrade to 2 yrs Onsite (NBD) (addn 1 yr with onsite technician) + 2 yrs TP Protection (accidental damage)


Warranty services 3 Years

1.[add NZ$245.00] Upgrade to 3 years express repair
2.[add NZ$360.00] Upgrade to 3 years Onsite Upgrade to 3 years Onsite
3.[add NZ$473.00] TPad Std 1Yr EXR Upgrade to 3 Yrs EXR with 3 Yr ThinkPad Protection
4.[add NZ$586.00] Upgrade to 3 yrs Onsite warranty (additional 2 yrs) with 3 yrs ThinkPad Protection (protection from accidental damages)
5.[add NZ$695.00] ThinkPlus upgrade from 1 year depot to 3 years depot + 3 years ThinkPad Protection + 3 years hard disk drive retention

Warranty services 4

1. [add NZ$450.00] Upgrade to 4 years Onsite

[southof40]

NBD = Next Business Day

I didn't ask this originally but anyone know what LOR means ?

[southof40]

LOR = Lenovo Onsite Repair

Found that on page 171 of http://www.lenovo.com/psref/pdf/tabook.pdf .

The text reads :

Limited onsite service systems are
designed to be repaired during the applicable
warranty period primarily with
customer-replaceable parts provided
by Lenovo. Lenovo will only send a
technician onsite to perform a repair if
(a) remote telephone diagnosis and/or
customer part replacement are unable
to resolve the problem, or (b) the part is
one of the few designated by Lenovo for
onsite replacement. For a list of onsite
replaceable parts, contact Lenovo. In
the United States call 1-800-426-7378.
Support unrelated to a warranty issue
may be subject to additional charges.
Lenovo onsite repair (LOR), 8 am to 5
pm, Monday through Friday coverage
excluding holidays, next business day
(NBD) response time.

I think I understand that !

[southof40]

Regarding the ...

"3 years hard disk drive retention"

... question.

I take my text from http://www.lenovo.com/services_warranty ... ntion.html

Lenovo knows that your securing business data is vital to your success. Whether you work with sensitive data or not, ensure your business data remains in your hands with Lenovo Hard Disk Drive Retention service. Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If your hard drive fails and it is still covered under warranty, Hard Disk Drive Retention lets you keep your old drive and hold on to your data.

[bill bolton]

[*] x Year onsite (what if they can't fix the problem onsite - do you get a loan machine ? What promises do they make about how soon they'll arrive 'onsite' ?)

Best effort to get to you within a business day..... but if you are on Stewart Island or on top of Mt Cook (etc) it might take longer.

No loaner machines.

[*] "Upgrade to 2 yrs Onsite (NBD)" - what does NBD mean ?

NBD = Next Business Day

[*] "TP Protection" - is that "ThinkPad Protection under another name ?

Yes.

EXR is return to depot repair.

Cheers,

Bill B.