IBM software installer A31p

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#1 Post by **daeojkim** » Tue Mar 29, 2005 8:00 pm

I just downloaded IBM software installer and there lists A31p as the supported machine type

When I installed it and tried to run it says "Invalid Machine Type"

What could be wrong?

JHEM · #2 Post by **JHEM** » Tue Mar 29, 2005 8:08 pm

What does the BIOS report for your machine's model number and type?

Regards,

James

#3 Post by **daeojkim** » Tue Mar 29, 2005 8:51 pm

I can't see where there is a model number and type

This is all I see on the first page of BIOS

>Config
>Date / Time
>Password
>Startup
>Restart

BIOS Version 1.11 (1GET39WW)
BIOS Date (Year-Month-Day) 2004-11-05
Embedded Controller Version 1.04
System-unit serial number 2653xx960*****
System board serial number J1m*********
CPU Type 1.70GHz
Installed memory 512MB
UUID *******************************
MAC address ****************

----------------------------------------

This is all I see on the first screen as soon as I go into the system.
Is there supposed to be something here that needs to be fixed?

Thanks James

JHEM · #4 Post by **JHEM** » Tue Mar 29, 2005 9:23 pm

daeojkim wrote:I can't see where there is a model number and type

Check in the Configuration Utility on System Information> Details> BIOS Information.

When you go to the IBM support site and click on the link to "Auto-lookup" your model, what happens?

Does it complete correctly or does it fail?

Regards,

James

#5 Post by **daeojkim** » Tue Mar 29, 2005 9:54 pm

I did the auto look up and this is what I got.

System details

Machine type/model: 2653-xx9

Serial number: 60clfm1

BIOS version: 1GET39WW (1.11 )

Operating system: Windows XP Professional

Operating system version: 5.01

Total memory: 512 MB
View, save and compare snapshots of more detailed system information
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JHEM · #6 Post by **JHEM** » Tue Mar 29, 2005 10:52 pm

There's a feedback button on the page, click on it and ask them to add your model number (2653-xx9) to the software installer database. A lot of refurbed units were left out.

I have it directly from the guy that wrote the installer that he'll update the info in 24 hours.

Regards,

James

#7 Post by **daeojkim** » Tue Mar 29, 2005 11:04 pm

Oh great!!
Thanks James.. you are always so helpful..

#8 Post by **jdhurst** » Wed Mar 30, 2005 6:13 am

I am a bit confused given the first post. The software installer has to run first before it will check any data base. I had to have my vendor add the correct serial and model number for a client machine that had the system board replaced. Only then did the software installer run so that it could go and check out on the web.

So does the fact the the guy who wrote the installer have to issue a new version of it to cover refurbs? ... JD Hurst

SeanM · #9 Post by **SeanM** » Fri Apr 01, 2005 7:38 pm

daeojkim wrote:System-unit serial number 2653xx960*****

This is your problem. It needs to be fixed with the maintenance disk. Make sure you put your model and serial number in all uppercase.

JHEM · #10 Post by **JHEM** » Fri Apr 01, 2005 8:50 pm

daeojkim wrote:Thanks James.. you are always so helpful..

Send me an email from a non Yahoo, Gmail, hotmail, etc. account.

I've got something for you.

Regards,

James

#11 Post by **daeojkim** » Fri Apr 01, 2005 9:58 pm

mail sent

strangethinker · #12 Post by **strangethinker** » Thu Apr 14, 2005 7:32 pm

Software installer queries the IBM support site with the MT and Model that is listed in your BIOS. If that information is not correct, it will not work.

To fix it you have to do one of two things. Update your BIOS information so that the MT and Model are in upper case and match the MT and Model listed on the bottom of your system.

If the MT in your BIOS does match what is on the bottom of your system use the feedback button on the support site and ask this this model get added to the database.

Regards,
Strangethinker

geeve · #13 Post by **geeve** » Tue Apr 19, 2005 6:05 pm

Hi James,

I seem to be having the same problem as some of the other people on this board and i can't seem to resolve the issue.

I have an A31p and everytime i run the software installer it gives me an invalid machine type error.

I read some previous posts and you had asked to check the system information and it seems mine has the machine type missing.(see below)

I just did the latest bios update but that didn't fix the problem either.

System details
BIOS version: 1.12 (1GET40WW)
BIOS date : 2005-04-05
Embedded controller version: 1.04
Machine type-Model:
System unit serial number:
System board serial number: J1XXXXXXXXX

When i go onto the IBM web site and do an auto detect the site returns an error saying it cannot detect the machine...

How do i update the bios to resolve this?
Is there a hardware maintenance disk for the A31p?

Please help...

DViolino · #14 Post by **DViolino** » Thu Oct 06, 2005 1:31 pm

Anyone have a utility that will update the system type and/or the serial on a R31 2656-AU4?

#15 Post by **daeojkim** » Fri Oct 07, 2005 2:40 pm

DViolino wrote:Anyone have a utility that will update the system type and/or the serial on a R31 2656-AU4?

I am sorry the one that had is specifically for A30 / 31 (p) series.

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