Multifunction Printer error on my T60P

[taichi]

I didn't know where to post this, given that it's a Windows/printer interaction problem, but given that it's happening on my T60P, I'll just post it here, particularly given the technical expertise on this forum.

I was scanning to PDF on my Canon MX 850, and had a BSOD in the middle of the scanning process. I recovered, and tried to scan again, but I got a Canon error message saying that the Canon driver was not installed. I uninstalled and reinstalled several times, ostensibly installing all necessary drivers, but receive the same error message.

Curiously, when I created a new user and administrator, the original installation of the Canon multifunction works just fine, allowing me to scan to PDF without problem.

What became corrupted on my original user desktop which refuses to be fixed by a deep uninstallation (Revo Uninstaller) and reinstallation?

Thanks

[ausmike]

hello tai*;
I do remember somewhat similair issue on my OLD T60(2007model) long time ago
I did a DISK SCAN and Dfreag ( i just used windows Tools) and it fixed that error.
Not sure if you still using XP Pro or Win7 , but XP does have few issues with CANNON DRIVERS with Lenovo laptops - look on the LEnovo DRIVER page relevant to your model

Cheers

[taichi]

hello tai*;
I do remember somewhat similair issue on my OLD T60(2007model) long time ago
I did a DISK SCAN and Dfreag ( i just used windows Tools) and it fixed that error.
Not sure if you still using XP Pro or Win7 , but XP does have few issues with CANNON DRIVERS with Lenovo laptops - look on the LEnovo DRIVER page relevant to your model

Cheers

Isn't Disk Scan only a diagnostic tool? Defrag is an active tool, so that can create changes.

In the past I used Diskeeper, a standalone defrag tool, which is a very safe program. I believe my Norton 360 has a defrag utility. I have no idea if the Vista defrag is any good.

Spent another session with Canon, to no avail. Uninstalled, reinstalled more than once (one time with Norton Firewall turned off.) Weird that everything works in my new User Account, but not in the old.

[taichi]

Still struggling with the oddity of the scanner part of the Canon MX 850 not working in my normal desktop, but the whole device working completely normally in a new user account. Another oddity is that in my normal desktop I can scan into Paint, so the scanner is working in a fashion,
but the all-important Navigator software which enables many more functions, will not run, as navigator claims the correct drivers are not installed.

Someone at Canon thought that it might have something to do with permissions. I don't know how to troubleshoot that, and Canon doesn't offer a lot of help when they believe the problem is on the Windows side, or the computer manufacturer side. I made sure all of the appropriate Windows services are running. What's interesting is this scenario, with possibly an additional twist or two, is not uncommon.

I tried to do a system restore a day back from when all of this started, but I experienced another common Windows scenario where the restore fails, and Windows suggests trying another restore point. This latter suggestion is not practical for me. Again this seems to be a common scenario, and some have advised doing a system restore while in safe mode. I'm willing to try that, but I'm not sure how to do it in safe mode with the option to choose a restore point of your choice. I wonder if Norton 360 does anything to block a system restore.

Things I have tried include many uninstallations and re-installations of the Canon driver package and then the MP Navigator software. I also tried the Microsoft fix-it tool to enable hardware detection, and also let Norton's 360 do a registry repair. I have not yet run scan disk, and Norton 360, from my understanding, does a defrag when you run optimizations. I'm going to look more deeply into it today to see if my drive needs any further defragmentation.

Help!

[RealBlackStuff]

Go into Safe Mode, disable Norton, then Revo-uninstall the drivers, and reboot back in Safe Mode.
Again disable Norton, now install the drivers.
Reboot back in normal mode.
HTH

[taichi]

Go into Safe Mode, disable Norton, then Revo-uninstall the drivers, and reboot back in Safe Mode.
Again disable Norton, now install the drivers.
Reboot back in normal mode.
HTH

Thanks, RBS, for your response.

Apparently there is no way to disable 360' s Firewall and Antivirus in safe mode. The only option is to uninstall 360, or run a scan.

So, given the logic of what you're suggesting, what will happen if I disable firewall and antivirus in my normal desktop, then go to safe mode and proceed?

[RealBlackStuff]

I don't trust Norton/Symantec regardless... but YMMV.
It's worth a try either way.
When I installed my Canon Pixma ip4100 in the past, I had to disable my (then AVG Free) antivirus, otherwise it just wouldn't.

[taichi]

I don't trust Norton/Symantec regardless... but YMMV.
It's worth a try either way.
When I installed my Canon Pixma ip4100 in the past, I had to disable my (then AVG Free) antivirus, otherwise it just wouldn't.

I tried to uninstall and install the software with antivirus and firewall disabled yesterday, from the normal desktop, but it was a no go.

What's interesting about your suggestion is uninstalling and installing within safe mode.

If I disable antivirus and firewall in my normal desktop, and then go into safe mode, wouldn't antivirus and firewall be disabled there?

[RealBlackStuff]

Don't think so.
A (re)boot into safe mode is still a fresh boot, so everything would be ENabled IMHO.
I just wonder if all this hassle is wort it.
You say in your new user account everything is OK.
I would just delete the non-working account and call it a day, but that's me.

[taichi]

Don't think so.
A (re)boot into safe mode is still a fresh boot, so everything would be ENabled IMHO.
I just wonder if all this hassle is wort it.
You say in your new user account everything is OK.
I would just delete the non-working account and call it a day, but that's me.

Well, the thing is that if I do a lot of scanning, sometimes producing big files, I have to try and e-mail them as attachments to open them up in my other user account. There's a number of things I need to do in my normal account. Also, the new account contains none of my documents, and who knows what else, so deleting the account doesn't seem so attractive to me.

I thought about file sharing, but the point is it still involves extra steps for what used to be quite simple.

An interesting thing... Earlier I was able to go into safe mode by tapping on F8 as the ThinkPad splash screen comes up. But in my last few attempts hitting F8 brings up an error screen (a few white characters in white on a black background) indicating stuck key, press esc to enter setup.

Am I tapping on F8 too many times? If I only tap on it once or twice it tends to go into the normal desktop. What am I doing wrong?

If I get back in safemode, can you tell me how to try a system restore based on a restore point of my choosing?
As I mentioned earlier, some people who have had problems using Windows restore, find that it works better in safe mode.

Also, putting the Norton issue aside, is uninstalling and reinstalling the Canon software in safemode liable to be more effective?
Thanks

[taichi]

The more and more I deal with this problem, the more I'm convinced that the MP navigator failure is based on some update from Microsoft, Adobe, or Norton.

Among other things, I have uninstalled and reinstalled the Canon MX 850 software repeatedly, both in safe mode and outside of it. I also did a system restore. I went deep into the registry, made sure all Canon folders and files were gone. It just doesn't work. In the meantime my system restore deleted my other user account, and I have yet to establish a new one.

In searching on the web I found people with other computers, running other versions of MP Navigator, who developed similar problems. In some of those cases the cause of failure was traced back to updates, or new Windows files.

I hope that someone reads this who has solved the problem.

Thanks for all the suggestions thus far.

[RealBlackStuff]

Get rid of that Canon and buy a Brother.
Have not heard about any similar problems with those.
I have converted all my family's printers from whatever to a similar Brother, no problems anywhere.

[taichi]

Well, I'll put it this way...when I am in the market for a new printer/multifunction, Canon no longer is my first choice. I've had a whole series of Canon multifunction machines for years...never had a problem like this.

When I threw up to the tech staff at Canon that there are thousands and thousands of complaints about MP Navigator suddenly failing, and having the same error message as mine, they seemed to discount people's real experiences, as reflected in their forum posts, as somehow not reliable or valid, and certainly not related to each other. Not very good customer relations. Why do they think I would buy another machine with the possibility of it not even installing successfully on my desktop? They've made buying another one of their machines a risk.

I saw a nice Brother multifunction on Amazon, one that can handle 11 x 17 ! Out of over one hundred reviews, it got four out of five stars. The naysayers say that if you get a good Brother it's great, but some are lemons out of the box, and customer service seemed lacking.

Well, I certainly don't enjoy struggling with MP Navigator.

[ausmike]

Best MFP I have used = HP
Initial price might be higher , but if u compare the PRINTER REFILLS costs etc (DAILY RUNNING COST PER PAGE) , HP comes out far in ahead!!

E.G> i recently bought a $49.99 BROTHER - MFP (special @BB-USA) and cost of refills = $112$US , near double the machine price!! - but since my sibling wanted that model ( due to smaller size for DORM ROOM) i stated these facts , she quickly changed her MIND!! And to think of it - the SCANNER Specs were better in HP !!!

my 0.02c worth !

[RealBlackStuff]

Bought 3 years ago: Brother MFC240 multifunction machine $130.- at Staples.
Refills: ~$7.50 for a set of 4 cartridges CMY+black (aftermarket), ~$41.- for the same set original Brother (both eBay prices).
Never bought OEM ink, though.
Either way, HP cannot even come NEAR!

[taichi]

Hmm.

But if you want large document (11 x 17) handling, ausmike, Brother seems to be the only choice. Your ink costs seem strangely high. Remember, too, that your 49.00 model was likely not multiple cartridge. Multiple cartridges means that in normal, text-based usage, you're more frequently replacing the black cartridge. In all in one black/color cartridges you have significant waste.

I would still like to figure out what update or Windows permission might be shutting Navigator down. I find it amazing that Canon is not proactive about this issue, being a not uncommon problem across many Canon models and versions of Navigator. As I said, do they expect me to buy a new Canon when Navigator won't work on this user account? Why don't they acknowledge this as widespread?

Anyway, if anybody reading this has any insight into what's going and how to fix it, please chime in.

If anyone from Canon reads this, your policy of hands off on this issue cannot help your brand loyalty. I was always sold on Canon, but not anymore.