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Where exactly is computrace located?

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randoomkiller
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Joined: Sat Nov 06, 2021 8:33 am
Location: Strasbourg, France

Where exactly is computrace located?

#1 Post by randoomkiller » Sat Nov 06, 2021 8:46 am

Hey,

I just bought a "new" Thinkpad X1 carbon 3rd gen, with 16GB ram, and the first thing that I read when I boot it up is that "This machine has computrace enabled, please contact the services (phone number)"

I have bought it with a known locked bios, however in the description there was no clue that it has computrace enabled.
First thing that I do on Monday will be to call them,

HOWEVER : I am really curious. How does it work? in terms of which physical hardware piece is it located? My strong guess is that it is in the bios chip, but please confirm.

I have chosen this exact ebay listing because I had almost the same model (but the 8GB model from one year earlier, not the dual dye mikron memory one) that died recently (long story, I was stupid), and thought that getting through the bios lock would be as simple as replacing the bios chip from my old one.

I know that reflashing it would not help because it is in a hidden piece of hardware.

I have also found a lising on ebay that said T460 computrace disable bios chip.

My aim is to have an X1 carbon in working condition as soon as I can, but obviously I will do the neccessary steps if it is stolen.

Thank you for your help

RealBlackStuff
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Re: Where exactly is computrace located?

#2 Post by RealBlackStuff » Sat Nov 06, 2021 9:34 am

Depending on model, CT is either in an EEPROM or in one of the BIOS chips.
More CT here: viewtopic.php?f=12&t=114641
Lovely day for a Guinness! (The Real Black Stuff)
But I actually prefer Murphy's from Cork!

randoomkiller
Posts: 6
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Location: Strasbourg, France

Re: Where exactly is computrace located?

#3 Post by randoomkiller » Sat Nov 06, 2021 9:35 pm

RealBlackStuff wrote:
Sat Nov 06, 2021 9:34 am
Depending on model, CT is either in an EEPROM or in one of the BIOS chips.
More CT here: viewtopic.php?f=12&t=114641
Thank you, I already found that post (to be fair that post was the reason why I choose to ask it on this forum), but it did not specify what would happen if I were to replace the bios chip (not reflash, replace). Because of my understanding it is likely to be hardcoded into that chip itself.

The model is a BT20 X1 Carbon.

mikemex
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Re: Where exactly is computrace located?

#4 Post by mikemex » Sun Nov 07, 2021 12:31 am

Return the laptop if you still can... or cut your loses and part the machine out.
X301: SU9600 | 8GB | 1TB | WXGA+
X1C9: 1185G7 | 32GB | 1TB | WUXGA | WWAN
X1Y8: 1365U | 32GB | 1TB | WUXGA
For the sake of ecology I donated all my classic Thinkpads.

RealBlackStuff
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Re: Where exactly is computrace located?

#5 Post by RealBlackStuff » Sun Nov 07, 2021 3:28 am

Replacing a chip on such a machine won't do it.
If you can't return it, check eBay, there's a Dutch outfit that can help you.
Lovely day for a Guinness! (The Real Black Stuff)
But I actually prefer Murphy's from Cork!

randoomkiller
Posts: 6
Joined: Sat Nov 06, 2021 8:33 am
Location: Strasbourg, France

Re: Where exactly is computrace located?

#6 Post by randoomkiller » Mon Nov 08, 2021 1:21 pm

Good news
I called computrace and the device is not stolen

The message I got was just a general warning that the device has this software

However now I have to bake a new bios because it is apparently bios locked
BUT luckily I already have nice clean BIOS images of this model so that should be fine

Thank you all for your help

RealBlackStuff
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Re: Where exactly is computrace located?

#7 Post by RealBlackStuff » Mon Nov 08, 2021 1:32 pm

That means: CT is only enabled, but NOT activated.
Wait till the password is gone, then you can Permanently Disable it.
Lovely day for a Guinness! (The Real Black Stuff)
But I actually prefer Murphy's from Cork!

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