warranty

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johnchan · #1 Post by **johnchan** » Sat Jan 21, 2006 11:33 pm

what does the 3yr base warranty cover? Let's say i smack the lcd accidentally, do they replace it for free? or if i drop my t43??

#2 Post by **BillMorrow** » Sun Jan 22, 2006 5:11 am

johnchan wrote:what does the 3yr base warranty cover? Let's say i smack the lcd accidentally, do they replace it for free? or if i drop my t43??

NO..!!

accidental or intentional damage or even the HINT of the same are specifically NOT covered under the standard warranty..

you can buy damage insurance from lenovo for about $160..
which would cover the above and more..

donking! · #3 Post by **donking!** » Mon Feb 06, 2006 3:57 am

Also, if you have homeowner's or renter's insurance, usually you can get a computer rider, for about $20 a year, that will cover any accidental damage to a laptop, no matter where you are in the world. It's not a bad deal.

pianowizard · #4 Post by **pianowizard** » Mon Feb 06, 2006 4:16 am

How about damages caused by lightning or power surges?

noghri · #5 Post by **noghri** » Mon Feb 06, 2006 5:35 pm

One caveat to using your Homeowners: they will almost certainly replace the laptop, but the deductible is usually high (whatever you have for Homeowners- it can be $500 or more.) This can be a decent deal *but* it will usually go on your insurance history as a Homeowner's claim, which can significantly raise your premiums and/or make it difficult to get insurance for the home in the future. YMMV, of course, but I've seen cases where it was very difficult to get Homeowners for a house because the previous homeowner had made 3 claims, all for very minor stuff. It can be a good option, but beware.

#6 Post by **BillMorrow** » Tue Feb 07, 2006 4:25 am

pianowizard wrote:How about damages caused by lightning or power surges?

only if there is no obvious damage showing it was a power surge or lightening..

FYI i once took a 240 in trade from a customer who had a lightening strike come down the telephone line and zap her computer..
all i had to do was swap the modem card and it was fine..
it was out of warranty at the time so this was not an option..

if you tell the support guy "there was a loud BANG!, the thinkpad lit up like a neon sign and then died, all this during a thunder storm while i was unter a tree in a field" you will not get a warranty repair..

OTH, if you limit the disclosure to the basic fact "it stopped working" and leave it at that, you should get it fixed..

remember, you have the right to remain silent..
use it..

don't volunteer un-needed information..

Lucky · #7 Post by **Lucky** » Thu Feb 09, 2006 3:14 am

Is it worth it to increase warranty (EzServe) from 1 year to 3 years? Or is the generally feeling that if someone gets a lemon lenovo, it will show up within the first year? I know the standard warranty is limited and doesn't cover accidents (water spills, drops, etc.).

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