Not just flexy keyboard! The whole laptop is falling APART!!

[lecterielin]

I know it's new year's eve but hopefully someone can help. I just received my W500 today and I am shocked. My T42 is a solid machine while this unit is falling apart.

I was aware of the keyboard issues but my whole palmrest is falling apart as I type. The point at which it connects to the rest of the laptop just unclicks and falls apart uncovering the RAM memory and the internal unit - not to mention it is flexy like a gello.

What's going on ?

Is Lenovo replacing keyboards and the palmrests too?

This is unbelievable to pay $2000 and get this in return. Did someone have similar experience? Please help.

[emeraldgirl08]

Don't know if this applies to the W500 but I saw threads with the T400 and swapping with the T60/61 series keyboards. I was checking on my RAM this afternoon and saw that I have the "swiss cheese" keyboard. I will find a T61 NMB in the future and swap keyboards. I don't know how your keyboard chassis could just fall off?!!

Isn't the palmboard secured by screws from underneath the unit?

[lecterielin]

No. It's not secured by screws. It has 4 latches that click as you slide them. But once you press harder on one point they just unlock. Ridiculous.

[Vempele]

That's unbelievable. Did you check the bottom for empty screwholes?

Yep, it's supposed to have four screws: http://www-307.ibm.com/pc/support/site. ... 71313.html

[Bring_back_IPS]

I know it's new year's eve but hopefully someone can help. I just received my W500 today and I am shocked. My T42 is a solid machine while this unit is falling apart.

I was aware of the keyboard issues but my whole palmrest is falling apart as I type. The point at which it connects to the rest of the laptop just unclicks and falls apart uncovering the RAM memory and the internal unit - not to mention it is flexy like a gello.

What's going on ?

Is Lenovo replacing keyboards and the palmrests too?

This is unbelievable to pay $2000 and get this in return. Did someone have similar experience? Please help.

I am using a 5 year old T43p. My son recently got a T400. I cannot believe the difference. The T400 looks and feels like a cheap imitation. I have experience with other recent models by HP, etc., and I have never seen such low build quality.

[Asphalt]

I'm still using a T43p too (one of the last models while IBM was still at the helm) and the build quality seems much better than the T400 I ordered for my mother. That said, the T400 still felt solid, just not as high-end.

I just ordered the W510 and hope that the build quality is better than the T400 and at least somewhat close to the T43p.