T490 USB-C port flaky

[gargamon]

I believe this is a common problem. Lenovo's fix was apparently a bios upgrade which did nothing to help. A search of the forum showed nothing.

So, the usb-c port closest to the back will not consistently stay connected. Charging through that port won't work. Thankfully the other port still works.

Any ideas on how to fix this?

Thanks.

[axur-delmeria]

It sounds like a hardware issue, as in the USB-C port is physically damaged and may need replacement, but since it's soldered to the system board (and not in a separate circuit board or assembly, replacing it can be tricky.

[gargamon]

It sounds like a hardware issue, as in the USB-C port is physically damaged and may need replacement, but since it's soldered to the system board (and not in a separate circuit board or assembly, replacing it can be tricky.

Yes. I agree. It's a refurb so if I was in the country where I purchased it I would swap it out but can't do that from where I am for the winter. Thankfully the second USB-C port works fine. Form the repair videos on youtube the second port seems to be mounted better on the board so hopefully it will be more durable.

[keithsketchley]

Inspect for debris such as a piece of paper towel or tissue.

Spray electrical contact cleaner into it and let dry out.
(Power off and unplugged first.)