Reset Fingerprint Information in BIOS, can't use Fingerprint

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Bob34 · #1 Post by **Bob34** » Mon Apr 09, 2007 3:45 pm

I reset it, then I reenabled it back in the Thinkvantage software, but I no longer get the prompt to swipe my fingerprint so I can use it to logon to my system (Power-ON/harddrive).

I've tried resetting BIOS to default, wiping the Fingerprint data again... not sure what I'm doing wrong.

Bob34 · #2 Post by **Bob34** » Mon Apr 09, 2007 7:28 pm

Also, I've enabled Predesktop Security.. no clue why it isn't prompting me for a Fingerprint swipe.

It works for Windows, just not Power-On

cchsiao · #3 Post by **cchsiao** » Tue Apr 10, 2007 12:13 am

I already asked the same problem about 3 months ago but nobody replied. I know some people have this problem, but it seems that nobody knows how to resolve it. I've given up the hope of getting back this function.

USSS · #4 Post by **USSS** » Tue Apr 10, 2007 12:37 am

I encountered a similar problem in that I did not receive a fingerprint prompt to log onto Windows (I do not have a Supervisor/Administrator, Power-On or HDD password enabled).

This issue appeared after upgrading Client Security Solution to v8.0 and Fingerprint Reader to v5.6. I tried everything, from fiddling with the settings in CSS, Password Manager (part of CSS), and Fingerprint Software to reading the Riot Act to the BIOS. Strangely, upgrading to Rescue & Recovery v4.0 caused no problems.

I finally used the "Scorched Earth" approach: disable the embedded security chip and erase the stored fingerprints in BIOS, then uninstall/reinstall CSS 8.0 and Fingerprint Software 5.6.

Before doing so, BE SURE to export your settings in Password Manager and Fingerprint Software so that you can re-import them back into those applications and save time.

These are the steps I followed, which took about 25 minutes.

IMPORTANT: write down any Supervisor/Administrator, Power-On, HDD, and Windows Logon passwords as some or all of these will be deleted after following the steps below:

1. Export settings for Password Manager and Fingerprint Software to a **separate folder**. Do not export these backups to the programs' folders as they will likely be deleted when you uninstall these applications.

2. Download fresh copies of CSS 8.0 and Fingerprint Software 5.6 from Lenovo: http://www-307.ibm.com/pc/support/site. ... OME-LENOVO

Save these packages to the Desktop or your location of choice.

3. Shut down system, wait 15 seconds, press F1 and Power simultaneously to reboot. This will open BIOS, where you can disable the embedded security chip and erase the stored fingerprints.

4. After disabling the embedded security chip and erasing the stored fingerprints, reboot normally.

5. Uninstall CSS 8.0. Disregard the prompt to restart your computer after removing CSS 8.0, and proceed to Step 6.

6. Uninstall Fingerprint Software 5.6. Reboot.

7. Clean out any temporary files, using Windows Disk Cleanup. If you have a registry cleaner, run it.

8. Shut down all unnecessary running processes and applications (I use EndItAll). Reinstall CSS 8.0. Reboot.

9. Shut down all unnecessary running processes and applications again. Reinstall Fingerprint Software 5.6. Reboot.

10. Re-import previously backed-up settings for Password Manager by opening CSS 8.0. You can re-import previously backed-up settings for Fingerprint Software; however, I elected to re-enroll fresh copies of my fingerprints just to be safe.

11. Configure settings in CSS 8.0, Fingerprint Software 5.6 and Password Manager as desired.

I know a lot of members here have sworn they will never use any or all of these applications because of persistent problems with no known cause. However, a comprehensive uninstallation/reinstallation approach may resolve these issues if you have the patience. Not everyone does, and I respect that.

Good luck.

cchsiao · #5 Post by **cchsiao** » Tue Apr 10, 2007 1:52 am

The problem is not for not having fingerprint software work when log on Windows, it's all about using fingerprint to replace the power on password. The way you listed is not for resolving the problem we have. Actually I followed your method once, but with no luck.

I indeed clean install Windows several time and the first software I installed on it is the fingerprint software. Well... the power on option hasn't shown up for a long long time. Without this option, I can't replace the power on password with my fingerprint, which is a little bit inconvenient. However, I can live with it.

Anyway, thanks for your kindly help. Hopefully this discussion will draw somebody's attention, probably also someone from Lenovo.

USSS · #6 Post by **USSS** » Tue Apr 10, 2007 3:06 am

cchsiao wrote:The problem is not for not having fingerprint software work when log on Windows, it's all about using fingerprint to replace the power on password.

In the next day or two, I will go ahead and try to add a Power-On Password that will use a fingerprint for validation. If I'm successful, I will post back on how I did it.

Hang in there a little longer...we might be able to get it working finally.

Bob34 · #7 Post by **Bob34** » Tue Apr 10, 2007 8:00 am

[censored], I don't see what hte problem is.

I mean its not linked with the Hidden partition, since I've been running without it for months and have added people, and removed them, from the Power-On option.

Grr. Wonder what it could be.

cchsiao · #8 Post by **cchsiao** » Tue Apr 10, 2007 1:07 pm

I have a X41t with power on password enable as well. I can use fingerprint on that machine, but not on my T60. I actually tried to mimic the BIOS settings of X41t, but that function is just not working at all. So... I don't think the BIOS setting really matters.

When I just got my machine, I "think" this function worked for a few times. However, I didn't have this luxury anymore after I upgrade the BIOS from 2.03 (probably) to 2.09 (currently it's 2.11). I can not make it work again even if I downgrade (this probably is not a right word for this) the BIOS back to 2.03. Since I can still use the fingerprint function after Windows launches, I don't think there are any hardware problems at all with this piece.

I even try to use the very first version of fingerprint software (which is 4.5, I think). In this version, I can set up the option of replacing the power on password by fingerprint, and I actually stored some power on fingerprint. However, even I do so, I still can not have this function work (even the software was told to do so).

Based on these experiences, I totally gave up regaining the control of power on fingerprint. In addition to Bob34, I know there is a Chinese guy (from other forum) having exactly the same problem. It looks like the problem only exists on 60 series machines. Certainly lots of people don't have this issue at all, but probably that's because they are not using power on password (I didn't set up power on password as well until my T43p was stolen).

gt5l · #9 Post by **gt5l** » Tue Apr 10, 2007 7:38 pm

there is a registry patch to modify the fingerprint reader timing for windows during booting. I encountered that problem once, it kept telling me that the fingerprint reader is not plugged in while i was booting my T60p. I re-applied the registry patch and it has been working since then. I say re-applied because the fingerprint reader had been working but after updating the bios it started giving me a hard time during booting, so re-applying the registry patch resolved this problem for me. The patch is available on Lenovo's support section. I hope this helps

Bob34 · #10 Post by **Bob34** » Tue Apr 10, 2007 8:16 pm

gt5l wrote:there is a registry patch to modify the fingerprint reader timing for windows during booting. I encountered that problem once, it kept telling me that the fingerprint reader is not plugged in while i was booting my T60p. I re-applied the registry patch and it has been working since then. I say re-applied because the fingerprint reader had been working but after updating the bios it started giving me a hard time during booting, so re-applying the registry patch resolved this problem for me. The patch is available on Lenovo's support section. I hope this helps

Are you talking about http://www-307.ibm.com/pc/support/site. ... MIGR-67245

Because I have XP, and I don't see why it would matter what OS we're using.. *shrug*. Also checked out the Reg info, not sure what it would matter getting the OS read to do anything. The problem is Power-On Security, the BIOS portion. Everything is enabled, yet it doesn't prompt for a swipe.

This is wholly annoying.

Bob34 · #11 Post by **Bob34** » Thu Apr 19, 2007 9:52 pm

Well I'm sending my laptop in for another issue, but they'll take a look at this also. Hopefully its fixable.

vincentfkc · #12 Post by **vincentfkc** » Sun Dec 16, 2007 2:40 am

has anyone solved this problem yet?

caus i need to swap my finger twice and input my password twice after i update my bios,

this is stupid

my x60s~~

#13 Post by **ryengineer** » Sun Dec 16, 2007 9:01 am

Fingerprint required twice.

Reset Fingerprint Information in BIOS, can't use Fingerprint

Reset Fingerprint Information in BIOS, can't use Fingerprint

Registry Patch

Re: Registry Patch

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