From: "DIA E-mail" <
cscdia@ca.ibm.com>
Subject: IBM's Reply ...
Date: Fri, 28 May 2004 09:14:43 -0400
Dear Andy,
Thank you for contacting IBM.
We are in receipt of your inquiries regarding the purchase of a ThinkPad
T42, model number 2378FVU with a 3 year depot repair warranty upgrade.
Please note, the ThinkPad model 2378FVU is listed on our Web site:
http://www-132.ibm.com/webapp/wcs/store ... logId=-840
Normally the warranty upgrade options are listed when you select
"Customize and Buy". But this ThinkPad model is new and the warranty
upgrade options have not yet been added to our Web site. They will
be added shortly. You may obtain a quotation for the ThinkPad including
the warranty upgrade by speaking to a sales representative.
Although "ThinkPad T42" is not explicitly stated on the Web page we
provided below, this is the correct Web page to purchase a warranty
upgrade for a ThinkPad T42 if you already own the machine. If you
are just purchasing one, you can upgrade the warranty at the time of
purchase.
A warranty upgrade for a ThinkPad does not have to be selected at
the time of purchase. A warranty extension may be purchased any time
before the expiry of the standard warranty.
The machine does not have to be used for business purposes in order to
qualify for a warranty upgrade, but there are certain states in which
warranty upgrades are not available. A sales representative can provide
you with more information.
It takes approximately 7 to 10 business days for a warranty upgrade to
be reflected in our records but is in effect as soon as you are charged
for the upgrade.
To contact a sales representative and obtain a quotation, please contact
1-877-999-7115, followed by option 4 on the voice response unit.
Their hours of operation are from Monday to Friday, 8:30 a.m. to 9:15 p.m.
EST, Saturday, 9:00 a.m. to 8:00 p.m. EST and Sunday, 10:00 a.m. to 6:30
p.m.
EST.
Thank you for visiting our site and contacting IBM.
Regards,
Commerce Support Center
Services & Support, ibm.com Centers, Americas
105 Moatfield Drive, North York, Ontario, Canada M3B 3R1
Tel: (877) 999-7115, option 2
Fax: (877) 411-1329
e-mail:
cscdia@ca.ibm.com
IBM Customer Web site:
http://www.ibm.com
---
To: DIA E-mail/Toronto/IBM@IBMCA
Subject: T42 warranty upgrade?
Date: 05/27/2004 12:31 PM
To Whom It May Concern:
I am interested in buying 2378FVU + 3 year depot warranty.
Unlike T41 models, I am unable to add 3 year warranty in my
order. I was given the following link:
http://www-132.ibm.com/webapp/wcs/store ... 3&x=6&y=12
HOWEVER, T42 is NOT even listed on that web page!
1. Assuming T42 qualifies for warranty service upgrades, does
being a graduate student qualify the "used for business,
professional, or trade, rather than personal, family, or
household purposes" requirement?
2. Will IBM add the warranty service upgrade back to the
"Services, Support and Training" section when I customize this
machine?
3. Even better, will IBM offer a 2379FVU model? For example,
there is both 2379DXU and 2378DXU, and 2379DXU is only $85 more!
4. Would I be able to buy just 2378FVU for now, THEN after 10
months, still buy 3 year depot warranty?
Thank you very much for your attention to this matter. I really
want to buy IBM, and I really do NOT want to buy Dell even though
Dell's warranty options are much easier to navigate.
Sincerely,