Connects to router, not to Internet, wired is OK

[Slick_tu]

My granddaughter's X100e connects wirelessly at my house through my WPA encrypted router. At home, it connects wired to the router and the Internet but not wirelessly (unencrypted) to the Internet, only as far as the router. Her mom's T500 connects OK at the same time. The W7 Control Panel/Network... graphic shows it's connected to the router but not connected from the router to the Internet. The balloon messages at the Taskbar icons show "Connected" and "100%." She was able to connect OK to one of the neighborhood's unsecured WLANs. Took it back to my house and everything was still OK there.

We tried resetting the Belkin router with no change. It seems I'm probably missing something, but what?

Regards.
Rick

[emtee3511]

I'm probably the least qualified to try to answer this -- but have you tried resetting internet explorer to deaults?

Inernet Explorer/ Tools/ Internet Options/ Advanced/ Reset

Someone will probably come along with a better answer, but maybe this could work -- can't hurt to try...

[Harryc]

Have her go to start, run, type in cmd.exe, hit enter
Run the following command;

ipconfig /all

Have her cut and paste the results here or email them to you and paste them here.

[Slick_tu]

I'm probably the least qualified to try to answer this -- but have you tried resetting internet explorer to deaults?

Inernet Explorer/ Tools/ Internet Options/ Advanced/ Reset

Someone will probably come along with a better answer, but maybe this could work -- can't hurt to try...

Thanks, I'll try that; although, we've been using Firefox.

Have her go to start, run, type in cmd.exe, hit enter
Run the following command;

ipconfig /all

Have her cut and paste the results here or email them to you and paste them here.

She's away for the weekend, but I'll try that on Sunday or Monday when she gets back. Thanks.

[Slick_tu]

Have her go to start, run, type in cmd.exe, hit enter
Run the following command;

ipconfig /all

Have her cut and paste the results here or email them to you and paste them here.

Harry

Sorry for the delay. Here is what we found (wired; below is wireless). I just tried my T500 XP, and that worked with no trouble. I'm going to update the router's firmware.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Basketball>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Emilys
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 11b/g/n Wireless LAN Mini-PCI Express Ad
apter II
Physical Address. . . . . . . . . : 1C-65-9D-9F-94-DE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 60-EB-69-7F-4C-A2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6578:1651:e836:5fab%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, January 03, 2011 3:33:05 PM
Lease Expires . . . . . . . . . . : Thursday, February 09, 2147 10:19:19 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 241232745
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-74-0A-26-60-EB-69-7F-4C-A2

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C844E704-3938-47E5-8030-2252FE89E4C7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2823:2a09:9d22:ef54(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2823:2a09:9d22:ef54%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Basketball>

--------------------------------------------------------------------------------------------------------------

Wireless:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Basketball>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Emilys
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : 11b/g/n Wireless LAN Mini-PCI Express Ad
apter II
Physical Address. . . . . . . . . : 1C-65-9D-9F-94-DE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f99d:e22a:f66e:fee%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, January 03, 2011 3:55:53 PM
Lease Expires . . . . . . . . . . : Thursday, February 09, 2147 10:25:31 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 320628125
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-74-0A-26-60-EB-69-7F-4C-A2

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 60-EB-69-7F-4C-A2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:24d9:2a07:9d22:ef54(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::24d9:2a07:9d22:ef54%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Basketball>

[Slick_tu]

This is odd. I unplugged the ethernet cable so I could obtain the ip info while wirelees. I had to turn on the radio and it connected (although it always said it was connected before, but we couldn't get to the Internet). I edited the previous post successfully without realizing I was connected OK. I shut down and started up again; Access Connections connected automatically, as before, but also connected to the Internet. I'm perplexed to say the least. BTW, I haven't made any other changes and haven't updated the firmware yet.

[Harryc]

Well, basically the ipconfig looks normal so I would expect that you are connected.

[The Solutor]

Well, basically the ipconfig looks normal so I would expect that you are connected.

Just ping 192.168.2.1.

If you get the reply you are correctly connected to the router.

Then ping 4.2.2.2

If you get the reply you are connected also to the internet, but you have a dns problem.

[Slick_tu]

Well, I don't get it, but everything seems fine now. We'll see how it goes.

Thanks to everyone for your input and help.

Regards,
Rick